EV One Stop Reviews 77

good fast service

Product in stock and delivered promptly

Didn't reply to support email, the cable worked until new box installed.

Surprised to get this opportunity to moan really.

Being in direct communication with Danielle on the sales team is extremely helpful! She is quick to respond to new requests, and if there's an issue, she ensures it is rectified. I highly recommend the service

I’ve had my Rolec home charger for just over 4 years. Its generally ok, it does occasionally go offline which requires a hard reset. Its not a huge problem as it still charges but any scheduling goes out the window. The unit is well made and robust and has hardwired rather than software earthing which I believe is an important safety feature, electronics can fail. The app is easy to use and feature rich, the only issue I have is with updating to a new car, there is no way to delete and replace and the on line help was poor. This is an old charger so am confident new models will be more stable. I would however check both vehicle and supplier compatibility, I was unable to opt for a competitive EV tarrif as my car/charger combo was not supported.

Because the charging unit needs to be fitted at the end of a 50metre garden the cable expense is too great so currently charging the car with a 3 pin plug (granny charger).

Kelvin turned up on time was very polite. Any questions I had where all answered. It was a very clean & tidy install. Thanks.

Nothing useful has been read or achieved by registering with this website

We're really pleased with our new EVO charger. Speedy delivery and all arrived as expected. Thanks all

My loyal home charger went down after 8yrs hard work. My electrician diagnosed a malfunctioning part in the unit and we located it on this company’s website. I was worried it wouldn’t work- but my electricians great and reassured me it would. Well it did! Saved me buying an entire new unit. Arrived next day. Clipped straight in. This is a brilliant company keeping us all in full working order! Couldn’t recommend enough!

Poor quality product and sales fails to offer a solution. £10 off my next purchase having spent £110 on the first dodgy cable, are you kidding. So spend £220 IE buy two, one doesnt work after two years, but trust the next one will. Effectively £210 for one short EV cable. If I could only have an emoji showing me walking away shaking my head. Lesson duly learnt, hence me sharing.

they refused to refund me when i returned a charger which did not work. better to buy elsewhere

Absolute waste of time ordered a product guaranteed delivery....but delivery never happened and now I have spent over two weeks yr6to reach a compromise hade to source part elsewhere....every tactic not to refund me in place still trying to resolve this dispute....will never buy from these again and would highly recommend anyone not to buy here as it's an absolute nightmare trying to resolve the situation....as of now a minus 20 on a scale of 20...sorry but this is how I truly feel.....

Danielle was very helpful resolving an issue with a part for our EV charging box.

I'd like to alert Irish buyers buying from this site. They advertise in Euro, giving the impression they are in EU area. The fact is they ship from UK, and Irish customs will add another 30% into the original cost of your goods. Be aware before you buy, as this company neglects to inform you of any possible extra charges when delivering to EU zone. They really need to warn their buyers, but it's probably in their financial interest to say nothing. Won't but from this misleading company again.

Great service fantastic prices.
Quality products highly recommended

Ordered replacement parts for a Rolec smart ev charger.....placed order on Wednesday, received the goods on Friday! No complaints here

Ordered a Type 2 32A cable because I believed new car wouldn't come with one. Didn't see the trustpilot reviews until after ordering and was a little concerned... However, the cable turn up the next morning and seems very good quality (the car did actually come with one, although it's thinner and feels cheaper, despite being same 32A!).

I also emailed to request a VAT invoice (which I couldn't get from the site) and that was sent the next morning too.

Tested the cable briefly and works fine, I've no complaints!

For the first time in my 3 year EV journey, I have a house with a non tethered charger. I was only getting a 16A from my type 2 cable. On checking, I discovered that the cable that came with the car was only rated at 16A….thats great for three phase but not for a single phase home charger.
EV Onestop were the only non OEM supplier that rated their cable at 32 amps. So yesterday morning I ordered one. Less that 24 hours later and I have a FedEx delivery and my new cable. Sure enough, I now get 32A from my charger. They may be affiliated to Rolec, but their products work across the whole gamut of EV chargers.
Great service, great product and a great price!