Ewbanks  Reviews 

69
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

36% fees on top of hammer price is a ridiculous rip off. They won’t post anything via Royal Mail either no matter how small, just to heap on more expenses on the buyer. Everything I seen sold here i... See more

Company replied

Rated 1 out of 5 stars

Quote on the website for packing says packing “for a small fee” having bought I was then quoted 24.00 for posting an unframed football shirt which I could send by Royal Mail tracked for less than a fi... See more

Company replied

Rated 5 out of 5 stars

Ewbanks once again have been so kind in selling some items for our charity, Your Sanctuary in the Vintage clothing sale. They don't charge us any fees to do so, and this is greatly appreciated. A big... See more

Rated 5 out of 5 stars

As a first time seller, James was excellent, very helpful and very knowledgeable both about the process and the products. I was kept appraised at all stages and am delighted with the result on auctio... See more

Company details

  1. Auction house

Written by the company

Ewbank's are the Premier International Antiques and Fine Art Valuers and Auctioneers in Surrey, South London, Hampshire and the South East region, holding quarterly Fine Auctions; and regular specialist sales of Jewellery, Silver, Clocks, Watches and Instruments, Fine Art, Ceramics, Antique Furniture and Works of Art. We also hold specialist auctions throughout the year, including Entertainment and Memorabilia, 20th Century Art and Design, Asian Art, Militaria, Garden and Architectural, Textiles, Fine Wine and others. Ewbank's also hold monthly Antique and Collectors' auctions. As Surrey's leading independent auctioneers we pride ourselves on being a family firm providing the best service, knowledge and expertise.


Contact info

3.3

Average

TrustScore 3.5 out of 5

69 reviews

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No recent history of asking for reviews

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3.3

All reviews

(69)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff at Ewbanks were welcoming.


The staff at Ewbanks were welcoming, friendly and professional throughout the process. Gave me a straight-forward and experienced appraisal of what my memorabilia was honestly worth. And they were right as it turned out. Thank you particularly Tom and John. It was my first time using an auction and I enjoyed it. I wish them well for the future.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

So far I have found Ewbanks and, in particular, James Spooner, very professional and knowledgeable.

They have provided me with a lot of their time and free valuations which eventually convinced me to send some cards into auction.

My cards went in and I am just awaiting the money to flow from it.

All in all, I would recommend, they know their stuff and have made it easy and a pleasure to deal with them. Once I have some more items, I will be returning to sell with them.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you from Your Sanctuary

Ewbanks once again have been so kind in selling some items for our charity, Your Sanctuary in the Vintage clothing sale. They don't charge us any fees to do so, and this is greatly appreciated. A big Thank you to Elena Jackson also, who runs the auction for Vintage clothing.
We desperately need these funds to provide safety and security for domestic abuse survivors.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly service

I just wanted to say thank you to Andrew and team at Eubanks, for the professional way you treated my late father’s toy collection and for the amount achieved from the sale It has been very much appreciated.
I will definitely use them again for anything I wish to sell in the future

Peter.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Ewbanks have always been very…

Ewbanks have always been very considerate, supportive and helpful. They valued several items for me and then they were sold at auction very close to their valuation. All staff are very helpful and charming. Thank you Ewbanks!

8 November 2024
Unprompted review
Rated 1 out of 5 stars

If I could do 0 stars I would

If I could do 0 stars I would. If you know anything about comic books you’ll know that a “incredible hulk #181” is a highly valuable book and to win one for 35 pounds is unheard of. Well that’s what happened and then suddenly there was a “clerking”error at the auction house and the sale got canceled,
Very convenient I must say.
DON’T trust them.

5 November 2024
Unprompted review
Ewbanks  logo

Reply from Ewbanks

This lot was not sold for £35. The wrong lot was offered by the clerk on the Invaluable bidding platform only in this case, as the bidder rightly states you cannot pick up a copy of this comic for £35. The open market simply would not allow for that to happen and it does prove this is a genuine error. There would be no advantage to us in cancelling a sale at this level nor offering the wrong Lot. We are correcting the incorrect bidding platform result. The Lot was sold for the sort of amount that you would expect to see. Sorry for any disappointment caused. This was a genuine case of human error offering the wrong Lot on one bidding platform. Thank you

Rated 1 out of 5 stars

Not a great experience called 2 times…

Not a great experience called 2 times over 2 weeks before I got a call back . When I finally got a call a very aggressive man ( director I believe) had no interest on what my concern was in the item I purchased . All he was raging about was that Ewbanks do auctions on behalf of charity’s and how had I got the nerve to complain about an item that arrived not as described when people were at end of life and the money went to the charity . I tried to explain the only reason I bought the item was because of the charity and the great job they do . He had no interest in trying to correct the issue . The individual shouted and was very unpleasant. Would not use again .

a reply after the post only confirms what I say I don’t think they even know who they are replying to I bought a Joan Collins item 😂

Thank you for amending your reply to now reflect it was a Joan Collins item indeed and not the incorrect celebrity quoted . I also see the offer of clear verification finally
Please contact me directly to arrange for this too be done asap that is all I wanted from day one without the unpleasantness 🙂

16 October 2024
Unprompted review
Ewbanks  logo

Reply from Ewbanks

This customer purchased in the Charity sale for Marie Curie. They contacted us stating they were concerned that the item was not genuine, and they believed they would have trouble selling it on, also that they believed it was signed by the celebrity Joan Collins '25 years ago', the suggestion being this was not a genuine item provided by Marie Curie which it was. We offered to put the customer in touch with the charity directly but she did not want to do so, it was explained that all items were donated to Marie Curie via Jane Horrocks. The item was exactly as described and no one shouted at this customer at all. Sorry the customer felt the need to leave this review but thank you for supporting the charity in anycase. Ewbanks took no fees and were delighted to raise so much for such a good cause.

Sorry you did not want the charity to verify your purchase was a genuine item

UPDATED REPLY. We will pass your details onto Marie Curie to contact you directly, we had offered to do this previously and you refused. They will be able to address your concern that this is not a genuine donation. No one has been unpleasant to you at all 😊. Thanks again for supporting such a great cause

Rated 5 out of 5 stars

Great Auction Company!

I have been buying and selling with US auction companies for over twenty years and have just lately tried Eubanks. I was impressed with their professionalism and fast service and was pleased with the results from my first auction. They are head and shoulders above many of the other companies I've dealt with. Will definitely do business with them again.

12 September 2024
Unprompted review
Rated 3 out of 5 stars

While accepting they are not alone zi…

While accepting they are not alone zi do think a 25% buyers premium plus VAT is too much. An item I was interested had a next bid of £1900, which turned into £2470 with add ons. I did not bid!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Please accept my full apologies.

Recently left a bad review for Ewbanks
But on receiving all the facts I have removed the review that really should not have been left in the first place.
Please accept my full apologies.
All the items I bought where exactly as described and I was very very pleased with them and the excellent service I received. Thanks and sorry again.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, I telephoned several times to double check how to make a commission bid and enquire about the condition of a lot that I wanted to bid on. One of the ladies gave me an excellent description of the item and clear instructions for the commission bid. I could not collect the item due to distance but Ewbank’s packaged the item beautifully and it arrived within a week of the auction ending. I am very happy with their service and I will buy from them again.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Huge support to our small local charity

Ewbanks support us as a small local charity and go above and beyond to help us sell donations we receive.
Their customer service, professionalism and general conduct is outstanding and we cannot thank them enough.
First class service and a huge support in our effort to continue to support people suffering from an acquired brain injuries and their families.
Thank you from everyone at Headway Surrey!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

FIVE STAR SERVICE

Ewbanks went above and beyond the call of duty to ensure that I got my auction win quickly and safely. The packing department did a superb job, and communication was beyond reproach.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish -

Consigned some artwork for the automobilia auction with Tom Duggan - he gave me huge confidence that I had made the right decision from the first contact - I was kept informed by the team of reserves and estimates and was very happy with the results - would not hesitate in using for any items I wished to sell

31 March 2023
Unprompted review

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