I was looking for a battery to my E-scooter but all I found was a battery that did not fit. After calling the support a couple of times I realized that I had do click on "Configure" and then I could... See more
Company replied
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See what reviewers are saying
My scooter motor stopped working after about two years of use. I contacted E-Wheels and received a quick response. The scooter was inspected and the motor was replaced under warranty. The whole pro... See more
Company replied
I entered the shop and the sales rep, a young bearded gentleman met me with a level service simular so the dinner ladies serving slop to Oliver Twist. He was non attentive, unforthcoming, ignorant... See more
Company replied
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was... See more
Company details
Written by the company
Skandinaviens största återförsäljare av el-sparkcyklar. Vår virksomhet ble startet i Drammen, Norge i 2014 och sedan dess har E-Wheels levererat en stor del av Nordens små elektriska fordon och anses vara en pionjär inom det gröna skiftet. Har du köpt en produkt och behöver hjälp? Skicka oss ett mail på: mail@ewheels.se så hjälper vi dig
Contact info
Datavägen 31, 43632, Askim, Sweden
- mail@ewheels.se
- ewheels.se
4.2
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Friendly service contact
Friendly service contact. High quality E-bikes.
9 December 2024
Unprompted review
Worst company and customer service in…
Worst company and customer service in the world.
4 December 2024
Very helpful
Very helpful, and fast, answer quickly, totally satisfied 👍🏻
25 November 2024
Unprompted review
Great
Great, they respond in time, they make sure your satisfied after and great service.
22 November 2024
Unprompted review
So far so good 👍.....when I receive my…
So far so good 👍.....when I receive my last items...then, I praise or condem.
14 November 2024
Rare customer service
Amazing customer service. My Swedish credit cards didn’t work in Switzerland where I needed to buy the products, but they were proactive and helped me find a way to purchase and get it delivered in time. Beyond satisfied!!! Rare to find customer service this proactive and helpful.
25 October 2024
Unprompted review
Great and fast support
Great and fast support, got all the help I needet. Thank you.
31 October 2024
Unprompted review
The service from e-wheels is very poor
The service from e-wheels is very poor. If anything goes wrong don’t expect them to honor any part of the guarantee
30 September 2024
Reply from E-Wheels Sverige
Hei,
Takk for tilbakemeldingen.
Vi beklager så mye for at du er misfornøyd med servicen du har mottatt hos oss. Det er virkelig leit å høre, og det er absolutt ikke slik vi ønsker at kundene våre skal føle seg.
Når det gjelder reklamasjonssaker, følger vi naturligvis våre retningslinjer for å sikre en rettferdig behandling. Vi ønsker å forsikre deg om at om det er noe som er uklart eller dersom du har noen spørsmål, er du hjertelig velkommen til å ta kontakt med oss. Vi vil mer enn gjerne hjelpe deg.
Vi jobber alltid for å finne en løsning som er tilfredsstillende for alle parter, og vi håper vi kan finne en god vei videre sammen.
Ønsker deg en fin dag 😊
Quick response and friendly customer…
Quick response and friendly customer service
26 September 2024
Unprompted review
Problem with my E-Wheels E2Sv2 my last…
Problem with my E-Wheels E2Sv2 my last experience when i bought the scooter and got a broken one was not good. But this time was a much better experience which ended in a new battery wich i switched myself.
26 September 2024
Unprompted review
Great help from the support all the way…
Great help from the support all the way from first contact to the issue was resolved.
19 September 2024
Unprompted review
I bought a 30 km/h E-scooter for…
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg
At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was responded on very next morning with a proper and swift solution.
Selling is easy, following up with quick and correct support on demand is something else
Well done!
30 August 2024
Unprompted review
Snabba svar via mail
17 September 2024
Unprompted review
I had a problem with my battery
I had a problem with my battery. Then I wrote to them about the issue and they asked me if i wanted to do it myself. I said yes and they sent me a new battery for free. Installed it and it worked. So im grateful for their help.
15 August 2024
Unprompted review
Not like other greedy companies
I give them five stars, because though my E-Wheels E2S V2 MAX was bought over 2 years ago and The guarantee is void, they still managed to take The time to investigate the issue and provide a whole new battery that cost $350. For free and explained that IF that part Don't solve the issue we'll send you another part, for free.. not a greedy company. That alone give them a big 5☆☆☆☆☆ and my respect!
13 September 2024
Unprompted review
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