Excelsior Cars, Willenhall, not to be confused with the London-based firm, has friendly and reliable staff and value for money. We have used them for transfers to Birmingham Airport, Birmingham train... See more
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Review summary
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When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more
I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more
This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more
Company details
Written by the company
Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.
Contact info
3 Spirit Mews, WS10 9BF, Wednesbury, United Kingdom
- Info@excelsiorcars.co.uk
- excelsiorcars.co.uk
4.8
Excellent
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had quote I booked but cancelled said…
Had quote I booked but cancelled said no car available when I try book again same way price went up by £28 and now there is a car available asking for payment maybe car come available but not same quote to sign up
3 April 2025
Unprompted review
Reply from Excelsior Cars
Hi Naresh,
Thank you for taking the time to leave a review.
We’re genuinely sorry for the confusion and inconvenience you experienced. At the time of your booking, our website was undergoing maintenance, which unfortunately caused a pricing issue and meant we were unable to honour the original quote. The issue was identified quickly and has since been fully resolved.
For over 10 years, we have built our reputation on reliability, excellent customer service and transparency, earning nearly a thousand genuine five-star reviews across Google, Trustpilot, Facebook and other review platforms.
We welcome genuine feedback, whether positive or negative, as it helps us improve. However, as this was a temporary technical issue that has now been resolved, we would be grateful if you would consider updating or amending your review to reflect the current situation.
We hope you’ll give us another opportunity to provide the level of service we’re known for.
Kind regards,
Abid Hussain
Excelsior Cars
Trustworthy Service
Great service required a quote to and from Airport replied very quickly I received all confirmation details and receipt for booking
I will be booking with Excelsior Cars for all my future Travel arrangements
Special mention for Kamran who picked us up from Airport communication was excellent no waiting around meet and greet in the car home lovely job,Top man Kamran.
2 April 2025
Unprompted review
Airport drop off and pick up March 2025
Great experience again with this company for airport drop off and pick ups.
Both drivers good at communicating updates, plans and keeping in touch.
Very reliable with timings.
Prices good too!
15 March 2025
Unprompted review
Always totally reliable
Always totally reliable, friendly and reasonably priced.
Our recent driver 'Rocco' was [is] an absolute gent.
18 March 2025
Unprompted review
Great bespoke company that specializes…
Great bespoke company that specializes in long transfers.
Very prompt and always keeping in touch
Will definitely use again
27 February 2025
Unprompted review
Excellent service from the North Cotswold to Birmingham Airport
It is not easy to find a taxi service from the North Cotswolds to Birmingham Airport. I found this company online though. Communication with the office and booking was easy and efficient.
The drivers each way turned up on time , were friendly and there was no problem when our return flight to Birmingham was an hour and a half late.
I would recommend.
6 February 2025
Unprompted review
Brilliant service again!…
Second time using Excelsior Cars and will always use them for airport runs. Great communication and service, arrived on time, clean car and friendly chat. Would highly recommend!
22 January 2025
Unprompted review
First Class Service -
First Class Service -
Highly recommend using Excelsior Cars for your business or Private Journey. First class service .
Many thanks
A
19 January 2025
Unprompted review
Amazing service received would highly…
Amazing service received would highly recommend Excelsior Cars Billy went above and beyond carrying all our cases (5 in
total) very respectful young man
Thank-you again will definitely be using this service again
18 January 2025
Unprompted review
Excelsior Taxi excellent service
Have used this company for years. Always on time. Great team of drivers. Communication excellent. Even when we’ve been delayed on a flight they accommodate us. Excellent company
28 December 2024
Unprompted review
Absolutely first class service
Absolutely first class service. Great communication. Friendly drivers. No waiting always on time. I would highly recommend
3 January 2025
Unprompted review
Very easy to book driver was nice…
Very easy to book driver was nice overall good experience with them
31 December 2024
Unprompted review
Excelsior cars were 5 star
Excelsior cars were extremely professional from start to finish. A clear and competitive quote, easy booking, clean car with perfect interior for a long airport run. Our driver, Kam, arrived on time and it was a really smooth ride. Kam was a great driver and very friendly. We chatted the entire way and the journey flew by. Would thoroughly recommend.
28 December 2024
Unprompted review
Outstanding service from start to…
Outstanding service from start to finish.
Fast and efficient communication.
Simple booking form. Quote back extremely quickly.
Driver arrived early. They were polite, courteous and more than helpful.
Clear instructions given for return journey after flight home.
Txt received to advise waiting and give collection instructions.
Wouldn’t hesitate to use this company again.
Already recommended to family and friends.
Massive thanks 😁😁👏👏
30 October 2024
Unprompted review
Top Notch service again.
Once again a top notch service from Excelsior Cars. Cannot fault this company. Vehicles are clean, drivers are very smart, helpful and well mannered.
We had Abid (the owner ) driving us this time. We were absolutely amazed to learn of his grandfather who fought in the war for us,who is still alive and living in the UK and will be going to the Cenataph this year as he has done for many years. There was some absolutely fabulous history that Abid shared with us and we were mesmerised by the stories of his beloved grandfather.
Thank you Abid for all the info and pictures you sent us, your Grandfather was a true hero. We shall never forget.
21 September 2024
Unprompted review
Excellent communication
Excellent communication, reliable, very good driver, nice car.
25 October 2024
Unprompted review
Great communication from Birmingham airport to Daventry pick up. start to drop…
Great communication from start to drop off. Engaging, pleasant and very professional. I would definitely use this company again . Thank you .
20 October 2024
Unprompted review
Excellent service
Excellent service, good price and would definitely recommend. Easy to use website. I added my details set up the account received quote and paid online. Received email of confirmation, then text after confirming pick up details great service will defo use again.
18 October 2024
Unprompted review
Exceptional Service
We were let down a few days before by a taxi company we’d previously used so had to rush last minute to find an alternative.
Excelsior Cars were exceptional from start to finish. The website, quote and booking system were easy to use. The communions on email were prompt and helpful. The price was great and the service exceptional. They were on time (3am) to take us to the airport and the meet & greet service on our return was really useful. We were slightly delayed coming back and had a hold up at the airport but they communicated with us and kept us updated.
We will 10000% be using excelsior moving forward for all holidays. Considering the price of airport parking, it’s a no brainer to use a well organised, friendly and exceptional service.
Would highly recommend!
7 October 2024
Unprompted review
Very professional and friendly service
Very professional and friendly service, was amazing, would certainly recommend to family and friends and will definitely be using this company again, thank you so very much
4 October 2024
Unprompted review
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