Excelsior Cars Reviews 

494
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and high-quality transportation services provided. Customers frequently mention that the drivers are extremely friendly, polite, and professional, ensuring that every trip feels completely relaxed and stress-free. People deeply appreciate the spacious, clean, and comfortable vehicles that make long-distance airport drop-offs and pickups exceptionally convenient. Some reviewers were happy with the exceptionally smooth booking process, noting that arranging rides online is completely straightforward and fast. Travelers note that communication before and during the journey is always excellent, while active flight tracking effortlessly handles any unexpected travel delays.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable, punctual, and stress-free airport... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, polite, and... See more

Booking process

Reviewers highlight positive aspects of booking_process, noting that it is very easy to use both online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excelsior Cars, Willenhall, not to be confused with the London-based firm, has friendly and reliable staff and value for money. We have used them for transfers to Birmingham Airport, Birmingham train... See more

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport shuttle service
  2. Minibus taxi service
  3. Taxi service
  4. Transportation service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

494 reviews

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No recent history of asking for reviews

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4.8

All reviews

(494)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Excelsior Cars and once again we weren't disappointed. Our driver Rocco was a very intelligent, friendly and trustworthy gentleman who safely drove us to our destination on time. Thank you Rocco!

3 October 2024
Unprompted review
Rated 5 out of 5 stars

We used Excelsior Cars for our trip to…

We used Excelsior Cars for our trip to the airport and back home for holiday!
We chose these guys purely for the fact they were the only place that offered child seats for the little one!
Very impressed with the service, as we cocked up on pick up time sending the Spanish time for landing instead of English 🤦🏻‍♂️ but Abid the boss of the company came and picked us up to make sure we got home with no waiting around! Lovely bloke easy to talk to and very very tidy cars too 👌🏻
Highly recommend will be using these guys again

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely No Complaints

Drivers arrived on time for both the to and from journeys. Cars were clean and well cared for. Both drivers were courteous and very helpful. Would definitely use them again.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!!

Absolutely perfect!!! Told me who was picking us up. Arrived 5 mins early and Billy was a great driver and really interesting to chat with. FIVE STARS.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Excelsior both…

Excellent service from Excelsior both online and in person for our trip to Birmingham airport yesterday. Our driver Abid was on time, helpful, informative and so obliging and patient with my booking difficulties. Highly recommended.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use website, prompt friendly service

Easy to use website, prompt response to request for booking. This is the third time we've used Excelsior to take us to Birmingham Airport & pick us up again. Always on time, friendly and on this occasion I needed to change our pick up time at short notice which was confirmed instantly. Billy was our driver on this occasion, really lovely & friendly. Would thoroughly recommend this service

25 August 2024
Unprompted review
Rated 5 out of 5 stars

I used Excelsior cars for the second time.

I used Excelsior cars for the first time in July, we received a grate service on our journey to and from the airport, so I was happy to use them again for my recent trip, again excellent service. I have recommended them to my daughter for him upcoming trip in October

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Booked airport transport with this company for the first time and they were fantastic. I struggled to find a taxi company that provided car seats for babies but this was no problem with excelsior. They were extremely helpful when booking and turned up at the requested time. On the return journey kamran was waiting to greet us and sent a text prior to let us know he had arrived and where he was waiting. He was very friendly and helpful. Prices were reasonable and I'd definitely book again.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Kamran

Kamran was a real star. Turned up on time, knew what route to take, friendly chatty but not over the top.

We will definitely be using you again - thank you

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Post surgery transport.

I needed to be picked up from hospital after surgery and taken 3 hours away. I didn’t know what time I would get out but Excelsior went above and beyond remaining flexible and waiting nearly all day for me!
The driver, Billy was very helpful and considerate with my condition. His driving was excellent and he was very friendly with great conversation. I would highly recommend Excelsior for any journey. I can’t thank them and Billy enough. 👍🏽

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Company

We have used Excelsior Cars for some years now for journeys to Cornwall and back and returns to and from Heathrow to Birmingham. They are the ultimate professionals and ensure our journeys are stress free and enjoyable. The drivers are absolutely lovely and go out of their way to provide a smooth, happy drive.

We have recently had to change our Birmingham to Heathrow booking with them three times due to changes in flights and personal circumstances and they have been so helpful in accommodating us and changing the booking. We would never use anyone else.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Price, Professional, friendly

After searching the internet for a taxi for our airport transfers and finding every company wanted to charge us the earth for 8 of us, we finally came across Excelsior cars and their quote was so much cheaper, so we booked straight away..!! From that moment we was not disappointed..!!
Communication was fantastic and both drivers who picked us up were so kind, Friendly, helpful and professional.
My only regret is that I never found this company earlier for previous airport transfers...!!! Will definitely be using them again in the future
Thank you Excelsior cars u are a top quality company

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended and will definitely…

Highly recommended and will definitely be using again. Our driver arrived promptly and the communication beforehand was great. He even waited for us despite us being behind schedule which we really appreciated. Our driver Kamar could not have been more helpful and friendly. This company will always be our go to for airport transfers moving forwards.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication , turned up early, nice smooth journey to the airport and the price was competitive. Will use them again

26 June 2024
Unprompted review
Rated 4 out of 5 stars

Friendly, thoughtful service

I recently had to take a taxi from Worcestershire to Gatwick because I had a broken leg. The service was excellent and although expensive for me, the cost was not unreasonable for the ask. Highly recommend

24 June 2024
Unprompted review

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