Excelsior Cars Reviews 

494
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and high-quality transportation services provided. Customers frequently mention that the drivers are extremely friendly, polite, and professional, ensuring that every trip feels completely relaxed and stress-free. People deeply appreciate the spacious, clean, and comfortable vehicles that make long-distance airport drop-offs and pickups exceptionally convenient. Some reviewers were happy with the exceptionally smooth booking process, noting that arranging rides online is completely straightforward and fast. Travelers note that communication before and during the journey is always excellent, while active flight tracking effortlessly handles any unexpected travel delays.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable, punctual, and stress-free airport... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, polite, and... See more

Booking process

Reviewers highlight positive aspects of booking_process, noting that it is very easy to use both online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excelsior Cars, Willenhall, not to be confused with the London-based firm, has friendly and reliable staff and value for money. We have used them for transfers to Birmingham Airport, Birmingham train... See more

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport shuttle service
  2. Minibus taxi service
  3. Taxi service
  4. Transportation service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

494 reviews

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No recent history of asking for reviews

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4.8

All reviews

(494)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great taxi service

Great taxi service! Abid picked us up from Pershore College, he was early as well! He drove us to Birmingham Airport and we had great conversations along the way. He recommended us to go to Resorts World for the evening so we had something to do except for waiting in our hotel. We had an awesome evening due to his recommendation!

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service. Billy picked me up from Birmingham Airport & I had an hour long journey to Daylesford. I laughed the whole way which made the journey so much shorter. I’ll definitely be using this service again.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Used Excelsior Cars from and back to…

Used Excelsior Cars from and back to Birmingham Airport and everything worked very smoothly, communication was good and they were there when they said they would. I will be using them for my next trip to Birmingham

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional taxi service

This is an exceptional taxi service. Their communication is extremely prompt and personalised. We had a very smooth and easy journey to Heathrow this morning. It takes all the stress out of the journey. Thank you!

26 December 2023
Unprompted review
Rated 5 out of 5 stars

Easy to arrange online

Easy to arrange online, driver tracked my flight and was prompt. An excellent service that made my trip go so much smoother. Will definitely use again.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Throughly recommend Excelsior

Definitely recommend Excelsior, I used them for an airport drop off and pick at a weekend, easy to book online and they came back to my questions straight away. Decently priced too, they even took £5 off for being a lone passenger with just hand luggage. Kamar was my driver for both journeys, what a lovely friendly man, we chatted about allsorts! Picked up on time, waiting at the airport as I came out, kept me informed about his whereabouts throughout. Even had a bottle of water for me on the way back! I will definitely use them again and will recommend to others. Thanks Kamar.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Another great transfer!

I have been using this company for several years now as the booking process is easy and transparent and the service has always been very good. I recently had an airport transfer with Kamar and it was great. A seamless meet & greet and a smooth ride to my destination. I would definitely recommend their services.

12 November 2023
Unprompted review
Rated 5 out of 5 stars

First Class Service

Once again fantastic service from Excelsior.. Shak who picked us up was friendly.professional and as always on time. Cannot fault the service and always our first choice when booking an airport run.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Great communication and safe!

Kabir was a great driver- safe and patient in traffic and with a stop on the way! Very clear, knowledgeable communication during the booking process, pick up and throughout the long drive to our destination. Explained some points of interest along the way!
Thanks for a great experience!

29 October 2023
Unprompted review
Rated 5 out of 5 stars

Great end-to-end customer experience

Efficient online booking quotation & booking. Good communication by email & text. Ontime pick-ups, Friendly drivers, clean cars. Excellent end to end experience from local company. Will use again.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent efficient service

Excellent efficient service. Communication with Carta (our driver) was immediate and helpful via WhatsApp until we found him. He was clear and easy to understand with a cheerful disposition (no one likes a taxi driver who grumbles).
He predicted our arrival time well and was happy to point out some of the local places of interest as we drove past. Car was clean and comfortable. Radio station wouldn’t have been what we’d have picked, but we didn’t ask for it to be changed… it was his prerogative I guess.
Very happy with the service. Thank you.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

The service was excellent. Was contacted as I came through security at Birmingham. Clear instructions where to go. Really good drive back to Leicester. They also have a website that works😀

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Really good lift service - Amo

Amo the driver gave clear instructions on where to meet him and was very friendly from the beginning and to the end of trip.

Superb comfort of his vehicle made the journey very easy.

Recommend using this service and driver for future lifts.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! Taxi was 10 minutes early for pickup. The car was spotless and the journey trouble free, as was the return journey. Carta, the driver was courteous, helpful with the suitcases and pleasant to chat to, though not intrusive. I would not hesitate to recommend them for their reliability and their competitiveness. I shall be using them again for certain.

14 October 2023
Unprompted review

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