Engineer takes out old router, it takes 7 phone calls & 6 visits to shop to get the old router sent back, Customer service, sorted the problem out. gave me a months credit, very polite lady on t... See more
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See what reviewers are saying
Early to say yet as we’ve only been with the company for a month and a half but up to now, everything seems to be operating fine.
Company replied
Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during... See more
Company replied
Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.... See more
Company replied
Company details
About Excom
Written by the company
Excom | Fibra · Móvil · Televisión
Somos un operador de proximidad en constante crecimiento, con más de 25 años de experiencia en el sector de las Telecomunicaciones, ofreciendo soluciones de conectividad para personas y empresas que valoran el trato cercano, la transparencia y un servicio que responde.
Ofrecemos conectividad mediante Fibra Óptica FTTH, además de servicios de Telefonía Móvil y Fija. Contamos con paquetes de Fibra + Móviles que permiten un ahorro considerable en la factura mensual, líneas con llamadas Internacionales, así como líneas adicionales con precios muy competitivos. Desde hace más de un año también ofrecemos Televisión Excom, con una amplia oferta de canales para todos los públicos.
En los últimos años hemos crecido de forma significativa, llevando nuestro modelo de cercanía, calidad de servicio y precios competitivos a todo el territorio nacional, sin perder el trato humano que nos diferencia. Nuestro objetivo es ofrecerte la calidad de los grandes con la cercanía de los pequeños, mejorando cada día gracias al feedback de nuestros clientes.
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Contact info
Av. de Bruselas, 16, 1 izq., 28100, Alcobendas, Spain
- 917 839 000
- info@excom.es
- excom.es
3.7
Average
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent.
1 July 2025
Reply from Excom
Hi Lee! 😊
Thank you so much for your kind word — we’re happy to know you’re satisfied.
Best regards from the Excom team 💙
Reply from Excom
Hi David!
We’re very sorry for the inconvenience caused by the daily buffering and the 12-hour outage. Please rest assured that we have already opened a ticket with our technical team to investigate and resolve the issue as soon as possible: Ticket nº 12025059348.
Thank you very much for your patience and understanding.
Best regards from the whole team 💙
Reply from Excom
Hi Henry!
Thank you so much for trusting us for the last 13 years! We're thrilled to hear you’re happy with our service. We’ll keep doing our best to support you.
Cheers from the Excom team!
Salesman clear and simple and the…
Salesman clear and simple and the fitting and connection was fast and on time plus good value for money
4 June 2025
Reply from Excom
Hi Alan! 😊
Thank you so much for your kind words. We're glad to hear that everything went smoothly—from the clear explanation by our salesperson to the fast and timely installation. And it's great to know you’re happy with the value for money!
Thanks for choosing Excom.
Best regards from the whole team 💙
It has worked well when we are there…
It has worked well when we are there over eight months.
27 June 2025
Reply from Excom
Hi David! 😊
Thank you for your feedback. We're glad to hear that the service has worked well for you during your stays. We’re always here to help if you ever need anything.
Best regards from the Excom team 💙
Email support does not respond to…
Email support does not respond to messages
Additional entry: 27.06.2025
I am improving my review to 4 stars because the telephone contact was of a high standard.
26 June 2025
Reply from Excom
Hi Daniel,
We're really sorry that you haven’t received a reply from our email support — that’s not the experience we want to offer. We've now opened a support ticket (No. 12025058689) so our technical team can follow up directly and assist you.
Thank you for your patience, and we’ll do our best to resolve this as quickly as possible.
Best regards from the Excom team 💙
Reply from Excom
Hi David! 😊
Thank you so much for your kind words. We're happy to hear that you've found our team helpful and responsive. We're always here when you need us!
Best regards from the Excom team 💙
I don't use the fone much
I don't use the fone much, the interet sometimes has problems but mostly service is good
25 June 2025
Reply from Excom
Hi David!
Thank you for your feedback. We're glad to hear that you're generally satisfied with the service. We’re sorry to know you've had some occasional internet issues — our team is always here to help if the problems persist.
Thanks again for choosing Excom!
Best regards from the team 💙
The internet is forever dropping out…
The internet is forever dropping out and causes a lot of issues. We are looking at possibly moving providers
25 June 2025
Reply from Excom
Hi David,
We're really sorry to hear that your internet connection has been unstable — we understand how frustrating that can be. We've opened a support ticket (No. 12025058685) so our technical team can investigate the issue and work on a solution as soon as possible.
We appreciate your patience and hope to resolve this promptly so you can continue enjoying our service without interruptions.
Best regards from the Excom team 💙
I would score 5 if you actioned your…
I would score 5 if you actioned your promise to convert my account to fibre optic feed.
25 June 2025
Reply from Excom
Hi David,
Thank you for your feedback. We will verify the status of your fiber optic conversion and get back to you as soon as possible. We appreciate your patience and understanding.
Best regards from the Excom team 💙
A first class service.
25 June 2025
Reply from Excom
Hi Dave,
Thank you so much for your kind words! We're delighted to hear you consider our service first class. We'll keep working hard to maintain that level.
Best regards from the Excom team 💙
Because we get outages that we never…
Because we get outages that we never had with telecable
25 June 2025
Reply from Excom
Hello David,
Thank you for sharing your experience. We're sorry to hear that you're experiencing outages that you didn't have with Telecable. That's not the level of service we aim to offer at Excom.
We’ve already opened a support ticket (No. 12025058527) to investigate your case in detail and find a lasting solution as soon as possible. Our team will keep you informed throughout the process.
Thank you for your patience and for giving us the opportunity to make things right.
—The Excom Team 💙
Reply from Excom
Hi Alan. Thank you very much for your feedback! We're glad to hear you're happy with the service.
We're here if you ever need anything.
Best regards,
EXCOM Support Team
Quick internet.
Quick internet. No interruptions. And most importantly good for the money. The excom staff are always professional and responsive.
13 March 2025
Reply from Excom
Hi Bobby. Thank you so much for your kind words! We're glad to hear you're enjoying a fast, stable connection and that our team has met your expectations.
Your feedback means a lot to us — we're always here if you need anything.
Best regards,
EXCOM Support Team
The are a lot off malfuction
12 June 2025
Reply from Excom
Hi, thank you for your message. We're sorry to hear you're experiencing multiple malfunctions.
We’ll contact you shortly to review your case and work on resolving the issues as soon as possible. Your satisfaction is important to us.
Best regards,
EXCOM Support Team
Disappointed
The lack of a constant good internet is a pain many times not good enough to run the TV not just on one day but a regular basis
19 June 2025
Reply from Excom
Hi Alan, thank you for your feedback. We're really sorry to hear about the issues with your internet connection.
We’ll be contacting you shortly to check your case in detail and work on a solution. This is not the experience we want for our customers, and we appreciate you letting us know.
Best regards,
EXCOM Support Team
No problems at all
20 June 2025
Reply from Excom
Hi Alan. Thank you so much for your feedback! We're glad to hear everything is going well. If you ever need anything, we're just a call away.
Best regards,
The EXCOM Team
After several weeks of interrupted…
After several weeks of interrupted service I’m disappointed that the service has still not been fixed!! I’ve reported to my local office numerous times and still waiting for someone to sort it out! Been with telecable for years and no problems but since excom took over it’s very unreliable.
6 June 2025
Unprompted review
Reply from Excom
Hi Wendy. We sincerely apologize for the service issues you’ve experienced, and we completely understand your frustration. At EXCOM, we work hard every day to deliver quality service, and we are committed to resolving any issues as quickly as possible. We will urgently review your case and reach out to you to find a solution. Thank you for your patience and for trusting us.
Great service all round.
3 June 2025
Reply from Excom
Hi Thomas. Thank you so much for your positive feedback! We’re very glad to know you’re satisfied with our service. At EXCOM, we always strive to provide the best experience for our customers. We’re here for whatever you may need.
We had poor Internet for more than a…
We had poor Internet for more than a week. We have run their diagnostic App which get fed to their servers. Sent numerous emails and spoke to customer services.
Come on guys 1 mbps is nor good enough when we are paying for 15mbps.
In the land of AI why can't they locate the problem and fix it in hours.
They are taking money on false pretences
9 May 2025
Unprompted review
Reply from Excom
Hi Roy. We are very sorry to receive this feedback. Unfortunately, with the information provided in your review, we are unable to locate you in our database. We would like to help resolve the issue you are experiencing, so we kindly ask you to provide us with the name of the account holder and a contact phone number, or call us directly at 917 83 90 00. Thank you very much.
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