Engineer takes out old router, it takes 7 phone calls & 6 visits to shop to get the old router sent back, Customer service, sorted the problem out. gave me a months credit, very polite lady on t... See more
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See what reviewers are saying
Early to say yet as we’ve only been with the company for a month and a half but up to now, everything seems to be operating fine.
Company replied
Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during... See more
Company replied
Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.... See more
Company replied
Company details
About Excom
Written by the company
Excom | Fibra · Móvil · Televisión
Somos un operador de proximidad en constante crecimiento, con más de 25 años de experiencia en el sector de las Telecomunicaciones, ofreciendo soluciones de conectividad para personas y empresas que valoran el trato cercano, la transparencia y un servicio que responde.
Ofrecemos conectividad mediante Fibra Óptica FTTH, además de servicios de Telefonía Móvil y Fija. Contamos con paquetes de Fibra + Móviles que permiten un ahorro considerable en la factura mensual, líneas con llamadas Internacionales, así como líneas adicionales con precios muy competitivos. Desde hace más de un año también ofrecemos Televisión Excom, con una amplia oferta de canales para todos los públicos.
En los últimos años hemos crecido de forma significativa, llevando nuestro modelo de cercanía, calidad de servicio y precios competitivos a todo el territorio nacional, sin perder el trato humano que nos diferencia. Nuestro objetivo es ofrecerte la calidad de los grandes con la cercanía de los pequeños, mejorando cada día gracias al feedback de nuestros clientes.
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Contact info
Av. de Bruselas, 16, 1 izq., 28100, Alcobendas, Spain
- 917 839 000
- info@excom.es
- excom.es
3.7
Average
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Excom
We’re glad to hear that everything worked perfectly and you had no problems at all. That’s exactly the experience we aim to provide. Thanks for choosing us!
Excom and whichever preceding company…
Excom and whichever preceding company they took over have always been efficient, friendly and we have never had to wait long for the service to be up and running after our various house moves.
Very satisfied with the quality and cost.
10 December 2025
Reply from Excom
We’re delighted to hear that EXCOM and the previous company have consistently provided efficient, friendly service, especially during your house moves, and that everything has been up and running quickly each time. It’s great to know you’re very satisfied with both the quality and the cost.
Thank you for your continued trust — we’re always here if you need anything.
We recently moved to La Marina and had…
We recently moved to La Marina and had to change the install dates a few times due to Notary issues.
Max at our local office took it in his stride and booked it into a day that suited,topman and thanks.
The engineer was in and out within 30 minutes and was very helpful.
19 December 2025
Reply from Excom
Thank you so much for your review, Neil! 😊
We’re really glad everything worked out despite the changes. It’s great to hear that Max at the local office made the process easy for you and helped find a day that suited you — we’ll pass on your thanks to him. We’re also happy to know the engineer got everything sorted quickly and was helpful. Welcome to La Marina, and if you need anything at all, we’re here for you!
Very good quick and easy installation
Very good quick and easy installation. Excellent communication
19 November 2025
Reply from Excom
Thank you very much for your review 😊
We’re glad to hear that you had a quick and easy installation and that our communication met your expectations. We work hard to make the whole process as smooth and clear as possible.
Thank you for trusting us. We’re always here if you need anything!
the download speed sometimes drops to…even slower on New Years
the download speed sometimes drops to less than 7mb at 10.05am and is never faster than 70mb. I am continually sat watching a blank screen What is even worse, on New years day the speed dropped to 2.7mb
29 December 2025
Unprompted review
Reply from Excom
We’re really sorry to hear about the unstable speeds.
We’ll contact you to review your connection in detail and run the necessary checks, as those drops to 7 Mb/s clearly indicate something isn’t working as it should. Our goal is to get your speed back to normal and stop those blank-screen interruptions.
Thanks for letting us know — we’ll work to fix it as soon as possible.
very good provider with good service
Excom is a very good company, with good service and help at the frontoffice.
The Denia office help me very good with ending of a fibre and telephone contract by a former provider.
The new connection by Excom was completed in 2 days.
Now having a speedy Internet fibre connection and 2 mobile phones with good connection en enough data per month.
No problems at all.
I recommending this provider
14 November 2025
Reply from Excom
Thank you so much for your detailed and positive review! We're really glad to hear that the Denia team supported you well with the transition from your former provider and that your new Excom connection was up and running in just two days.
It’s great to know that both your fibre and mobile services are working smoothly and meeting your needs. We truly appreciate your recommendation — it means a lot to us.
If you ever need anything, we're here to help. Enjoy your connection! 🌟
My fiber stoped working and I have been…
My fiber stoped working and I have been calling everyday the last 6 days and no one came to fix it!
13 November 2025
Reply from Excom
We’re really sorry for the inconvenience — waiting several days without a solution is absolutely not acceptable. We’re going to review your case urgently and contact you to schedule a visit as soon as possible. Thank you for your patience, and we’ll do our best to get your fiber working again right away.
Reply from Excom
Thank you very much for your review! We’re glad to hear everything has worked well for you and that you’re happy with the service. We're here if you ever need anything.
in santa pola on last monday
in santa pola on last monday
the service member evidently had an unfortunate monday. .. and believe we shoul not have arrived there on a monday. there are5 good other days of a week.
3 November 2025
Reply from Excom
We’re sorry to hear about your experience in Santa Pola. It sounds like the visit didn’t reflect the level of service we aim to provide, regardless of the day of the week.
Thank you for sharing it — we’ll review what happened with the team to ensure you receive the attentive and friendly service you should always expect from us. If you need anything else, we’re here to help.
Rogue Traders
Rogue Traders - Do not use this company. They operate with a None existent customer service. I tried over several months to explain the change in our circumstances (Property in CALPE Sold and is now with new owners - who have changed internet service provider)
I tried contacting EXCOM - Customer services myself directly, to explain the situation and filled in relevant forms etc …. In order to finalise and end the contract. Thinking this would be a straight forward procedure, I also made contact with them through my fiscal advisor, who has POA - and also through my Ex-rental agents- ( Abahana Villas in CALPE) To confirm that no internet service has been provided at the property in question since mid October 2024. Yet this company continued to issue monthly invoices to me and have helped themselves to money from my Bank Account of over 400 Euros plus - for a service they are no longer providing and have not provided in well over a year. To put a stop to this nonsense i have had to go to the Bank in order to cancel the direct debit payments - that they were helping themselves to monthly. Unbelievably they continue to issue invoices. Even though it has been explained repeatedly through various different channels that they are no longer providing us with a service. If EXCOM continue to harass me in this way I will be forced to take legal advise to reclaim the monies they have taken fraudulently from my Bank Account and also Compensation for the distress they have caused in the farcical dealings with them over the course of the last 14 months. I will also be looking into reporting EXCOM to the telecommunications Ombudsmen - who will investigate the underhand business practices of EXCOM communications and hopefully have them shut down for malpractice.
22 October 2025
Unprompted review
Reply from Excom
Hello Dorothy,
We are truly sorry for the situation you describe and the frustration it has caused you. We would like to review your case in depth to understand exactly what has happened and how we can resolve it properly.
To do this, we need to be able to contact you directly. Please send us your details via private message (name, contract holder, service address and a contact number) so we can locate your file in our database and verify all the information. Once we have access to the case, we will review the charges, the service history, and find the appropriate solution as soon as possible.
Thank you for informing us of what happened; our commitment is to clarify everything and correct any issues necessary.
Excellent service,and very helpful…
Excellent service,and very helpful staff.
Very fast to respond to repair a damaged cable.
I would recommend this company and the helpful employees.
24 October 2025
Reply from Excom
Thank you so much for your kind words! We're glad to hear you received excellent service and that our team was fast and helpful when repairing the cable. We truly appreciate your recommendation — we're always here to assist you whenever you need us. 🙌💙
Everything was explained clearly and…
Everything was explained clearly and our 1st language, engineers came on time, everything completed within agreed timescales, would recommend , thank you !
23 October 2025
Reply from Excom
Thank you so much for your feedback Andrew! We're happy to know everything was explained clearly, the engineers arrived on time, and the installation was completed as agreed. We're glad to hear you'd recommend us — thank you! 🙌
Reliable and very helpful.
22 October 2025
Reply from Excom
Thank you so much Brenda! We're glad to hear you find our service reliable and helpful. We're always here whenever you need us. 🙌
Good service
Technician installed internet when the company I originally asked could not. Obviously experienced engineer.
14 October 2025
Reply from Excom
Hi Norman. Thank you for your review! We’re glad we could help you get your internet installed when the previous company couldn’t. Our technician will be happy to know you appreciated his experience and work. If you ever need anything else, we’re here to assist you.
Amazing
Amazing service from Excon five star review easy set up and an excellent service with their broadband speed
29 September 2025
Reply from Excom
Thank you so much for your amazing review!
We’re delighted to hear that the setup was easy and that you’re enjoying excellent broadband speed with Excom.
We really appreciate your trust — we're always here if you need anything!
Very friendly and helpful staff
Very friendly and helpful staff.
Quick instalment
Will recommend them
26 September 2025
Reply from Excom
Thank you so much for your review Marianne!
We’re glad to hear that our staff was friendly and helpful, and that the installation was quick.
We truly appreciate your recommendation — we're always here if you need anything!
Communication with Excom was excellent…
Communication with Excom was excellent from the installation of the street cable (where there was none previously) and connection into the house, through to the installation of the router and the setup of the phones. Pleasure to note that the system when running and checked actually delivered what was advertised. All staff were always pleasant and answered, or solved, every query that we had no matter how small. A pleasure to deal with.
26 September 2025
Reply from Excom
Hi Wynne. Thank you so much for your kind words! 🌟
We’re delighted to hear that your experience with EXCOM — from the installation to the setup and service performance — has met your expectations. Our team always strives to ensure smooth communication and reliable connectivity, so it’s great to know we achieved that for you.
It’s been a real pleasure to assist you, and we truly appreciate your trust in us! 🙌
Worst company ever
Worst company ever. Totally unreliable. When technicians make a mistake they say the customer accepted the damage they make. We accepted one mistake but we are informed by the company that we accepted two. Please avoid using them. Your home will be more secure.
3 October 2025
Unprompted review
Reply from Excom
Hello Pia, we’re truly sorry for the experience you describe. We have forwarded your case to the corresponding team to review what happened and contact you as soon as possible. At EXCOM, we always aim to provide a responsible and transparent service, and we will verify the incident to clarify any misunderstanding.
Thank you.
Finally Excom have hopefully sorted out…
Finally Excom have hopefully sorted out the problems. I have an apology and they will reimburse by refunding my next invoices. Thank you Excom I am very very relieved.
2 October 2025
Unprompted review
Reply from Excom
Hi Lynn. Thank you for trusting us. Our commitment is to resolve any issue as quickly as possible. We are always at your disposal for anything you may need. Best regards.
Abusive cancelation fees that aren't…
Abusive cancelation fees that aren't stipulated in their contract
25 September 2025
Unprompted review
Reply from Excom
We sincerely regret your dissatisfaction. Please note that all conditions, including cancellation policies, are specified in the contract provided at the time of subscription. To verify what happened in your case and ensure there has been no error, we kindly ask you to send us the details of the contract holder (full name and ID). We will review it carefully and provide you with a prompt solution.
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