Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joana after contacting the first time and going on the live chat which took a while I felt I needed to call again as I was not happy about waiting up to 24hrs this amazing lady took 15mins than my 1hr... See more
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Company details
- Internet provider
- Internet Service Provider
- Phone and internet services
- Telecommunications service provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very helpful and knowledgeable.
Very helpful and knowledgeable.
Excellent customer service.
18 July 2025
Unprompted review
Reply from Exetel
Hi Karen,
We appreciate your feedback! It’s great to know our team provided helpful and expert customer service.
Cheers,
Exetel Team.
Thanks Sumudu
Thanks Sumudu - helped me Stay with the company. Been happy with the service with Exetel but decided to move companies for a better deal. Sumudu helped me stay with Exetel. Very happy
18 July 2025
Unprompted review
Reply from Exetel
Hi Nunya,
Thanks for sharing your experience! We’re glad our tech support agent could help keep you with Exetel and that you’re happy with our service.
Cheers,
Exetel Team.
The technician was excellent
The technician was excellent, very polite, friendly and patient. He worked through and explained each stage in clear detail making it easier for myself to understand. He got our system up and running. Greatly appreciated the support.
17 July 2025
Unprompted review
Reply from Exetel
Hi Anthony,
Thanks for your wonderful feedback! We’re pleased to hear our technician was polite, patient, and provided clear explanations. We appreciate you recognising the support. It means a lot.
Cheers,
Exetel Team.
Great Customer Service
Fallon was very helpful and patient. The customer service is always really good
17 July 2025
Unprompted review
Reply from Exetel
Hi Kevin, Thanks so much for your kind words! We’re glad to hear Fallon provided helpful and patient service. We strive to keep delivering great support.
Cheers,
Exetel Team.
Reply from Exetel
Hi Wahied,
Thanks for the shout-out! Glad we could help sort things out for you.
If you need anything else, just give us a shout.
Cheers,
Exetel Team
Friendly
Friendly, helpful and attended to my query well for good resolution
17 July 2025
Unprompted review
Reply from Exetel
Hi George. Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
Better plan
Fallon helped me in getting better plan and assisted patiently with my query.
17 July 2025
Unprompted review
Reply from Exetel
Hi Prateek,
Thanks for your feedback! We’re glad Fallon was able to assist you patiently and help you find a better plan. We appreciate you taking the time to share your experience.
If you need anything else, just let us know.
Cheers,
Exetel Team
Exetel One plan
I'm on the Exetel One plan - $80 a month for 500/40Gbs. I was originally sceptical as it seemed too good to be true, but I've yet to see a speedtest score below 450 (even at peak times) and sometimes it's even higher than 500. Very satisfied customer. I'm paying less for faster speeds than my previous ISP.
16 July 2025
Unprompted review
Reply from Exetel
Hi Garry,
Thanks so much for your positive feedback! We’re thrilled to hear you’re enjoying the Exetel One plan and consistently getting great speeds. It’s awesome that you’re paying less for faster internet. That’s exactly what we aim for!
If you ever need any assistance, feel free to reach out.
Cheers,
Exetel Team
Loss of Internet promptly fixed!!
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayon had my issue fixed within 30 minutes, restoring the service for me after some work at the Exetel end of my NBN connection. Awesome result Aayon.
16 July 2025
Unprompted review
Reply from Exetel
Hi there,
Thanks so much for sharing your experience! We’re glad to hear our tech support agent was able to guide you to our Live Chat support, and that resolved your issue quickly. Great to hear you’re back online smoothly!
Cheers,
Exetel Team
the guy was really helpful and patient
the guy was really helpful and patient
16 July 2025
Unprompted review
Reply from Exetel
Hi Chhavi,
Thanks for your kind words! We’re glad to hear our team member was helpful and patient during your experience.
If you need any further assistance, feel free to reach out.
Cheers,
Exetel Team
They charge $10 for a declined payment
They charge $10 for a declined payment. In my case there was plenty of money in my account and no reason it should have declined. I've been with them for 10 years and been overcharged versus other plans out there. No more!
16 July 2025
Unprompted review
Reply from Exetel
Hi Chris,
Thanks for reaching out and sharing your concerns. We are sorry for the inconvenience. To assist you further, please send us a direct message with your full name, address, and contact number. One of our case managers will then give you a call to review your account and help resolve the issue.
We appreciate your loyalty over the past 10 years and want to ensure you’re on the best plan for your needs.
Cheers,
Exetel Team
the guys who helped me was great and…
the guys who helped me was great and professional
16 July 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Daniel. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer.
Cheers,
Exetel Team.
Lasitha showed much patience in…
Lasitha showed much patience in resolving my internet (or lack thereof) today. I appreciated his understanding and skill very much. Thank you Lasitha
16 July 2025
Unprompted review
Reply from Exetel
Hi, Thanks so much for your kind words! We're really pleased to hear our tech support agent showed patience and skill in resolving your internet issue. We truly appreciate your feedback. It means a lot to the team.
Cheers,
Exetel Team
Quick and easy great job
16 July 2025
Unprompted review
Reply from Exetel
Hi Michael,
Thanks for the great feedback! We’re glad everything was quick and easy.
Cheers,
Exetel Team
Lasitha was amazing and Patient!
He listened, and was calm and patient through our - hour long talk! - about an issue that he could of easily dismissed! Helped me understand what was happening and stayed on the line, even through my couple of explicated words that came through!.. thanks again mate!
16 July 2025
Unprompted review
Reply from Exetel
Hi Charlie,
Thank you for sharing your experience! We’re really glad to hear that our team member took the time to listen, stayed patient, and guided you through the issue with care and understanding.
We’ll be sure to pass your kind words along. Feedback like this means a lot to us.
Cheers,
Exetel Team
your tech ĺistenned
16 July 2025
Unprompted review
Reply from Exetel
Hi Peter, Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
It is now the 6th day and they still…
It is now the 6th day and they still can not provide a working QR code Esim.
Have talk to live help everyday, call them up everyday, call centre in India couldn't fix the problem and everytime they ask me to wait for 48hrs.
Update 16/7/2025 - This is what you get, they just closed the livechat session when you're trying to get help.
its now 6 or 7 days
i believe you're going to tell me this has been escalated and wait for 48 hours
system agent avatar
Please give me a few moments to look into this.
system agent avatar
Closing the session for inactivity.
system agent avatar
Returning to Exetel AI assistant
system agent avatar
Thanks for chatting with us...we hope the agent was able to resolve your query. Transferring you back to the Mo for now.
Generated by Exetel AI, double-check for accuracy.
15 July 2025
Unprompted review
Reply from Exetel
Hi Khoa,
We sincerely apologise for the inconvenience you've experienced. This is not the level of service we aim to provide.
To investigate further, please send us a direct message with your customer ID or service number, along with your nominated mobile number or email address. A member of our team will be in touch to assist you.
Cheers,
Exetel Team.
Wifi Problem Quick Fix
He was easy to understand and made clear sense when talking. We got to the bottom of the problem really quick and I had no struggles fixing the problem. 10/10
15 July 2025
Unprompted review
Reply from Exetel
Hi Alex,
Thanks so much for your great feedback! We’re happy to hear Warren communicated clearly and helped resolve your issue quickly. We really appreciate your 10/10 rating!
If you need anything else, just let us know.
Cheers,
Exetel Team
Warren was quick
Warren was quick, understood the issue was able to troubleshoot and resolve the issue in good time
15 July 2025
Unprompted review
Reply from Exetel
Hi Peter,
Thanks for your kind words! We’re glad Warren was quick to understand and resolve your issue efficiently. Please don't hesitate to reach out.
Cheers,
Exetel Team
Brilliant work by the customer service
Brilliant work by the customer service, understood my issue and made the appropriate actions to resolve my problem.
14 July 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Alex. We're so stoked to have you as a customer.
Thanks again,
Exetel
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