Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joana after contacting the first time and going on the live chat which took a while I felt I needed to call again as I was not happy about waiting up to 24hrs this amazing lady took 15mins than my 1hr... See more
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Company details
- Internet provider
- Internet Service Provider
- Phone and internet services
- Telecommunications service provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
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Luwanga was very patient and helpful
Luwanga was very patient and helpful. Step by step help for someone like me who’s doing this for the first time. Appreciate the help tremendously.
14 July 2025
Unprompted review
Reply from Exetel
Emily, you're an absolute legend!
Thank you for the kind words, we're so glad Luwanga could guide you step by step.
Your support keeps us going! 🚀
Cheers,
Exetel
Aditya was very patient and resolved my…
Aditya was very patient and resolved my internet issue.
14 July 2025
Unprompted review
Reply from Exetel
Thanks so much for your kind words, Hajera! We're thrilled to hear your internet issue was resolved. Feedback like this means the world to us. We’re lucky to have you as a customer.
Thanks again,
Exetel
Reply from Exetel
Thank you so much for the kind words, Jagdeep. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer, Exetel
Support was able to sort things
Support was able to sort out the upgrade that did not seem possible online or on App
12 July 2025
Unprompted review
Reply from Exetel
Hi Graeme,
Thanks a bunch for sending through your feedback, we really appreciate it! Your thoughts help us understand how we can do better, and we’re always working on improving things based on what our customers tell us.
Cheers,
Exetel
Great service by technician so happy to…
Great service by technician so happy to have internet back after 1 week thank you Lester the technician
11 July 2025
Unprompted review
Reply from Exetel
Thank you for your feedback! We’re glad Lester was able to get your internet back up and running. We appreciate your patience and kind words.
Cheers,
Exetel Team
Lasitha was fantastic
Lasitha was fantastic - patient, clear, and genuinely helpful. He took the time to walk me through everything step by step and got my service back up and running without a hitch. Also non-judgmental of my deep voice haha - 10/10 service - I couldn't ask for better support! Thanks Lasitha.
11 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your wonderful feedback! We're thrilled to hear Lasitha provided such patient and helpful support.
Cheers,
Exetel Team
Warren is really good.
11 July 2025
Unprompted review
Reply from Exetel
Thanks for the shoutout! We’re happy to hear Warren provided great support.
Cheers,
Exetel Team
Very patient- good systematic and…
Very patient- good systematic and patient responses to my questions- thanks
11 July 2025
Unprompted review
Reply from Exetel
Thank you for your kind words! We're glad you had a positive experience and that our team was able to assist you patiently and thoroughly.
Cheers,
Exetel Team
Great customer service
Ornella was super helpful & kind. Answered all my questions and gave me prompt answers
11 July 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so glad to hear Ornella was helpful and kind, and that you got the answers you needed promptly. We'll be sure to pass this on to her!
Cheers,
Exetel Team
Excellent solution.
Excellent solution.
The technician gave me precise guide to solve the problem. Once it was solved also informed me why it has happened, and how to avoid the issue later.
Very helpful support. Much appreciated.
Thank you
11 July 2025
Unprompted review
Reply from Exetel
Thank you for the great feedback! We’re glad to hear our technician was able to guide you through the issue and provide helpful advice for the future. We truly appreciate your kind words.
Cheers,
Exetel Team
Sumudu was extremely helpful
Sumudu was extremely helpful. Sorting out my issues and giving credit for missed days of internet. Exetel is definitely recommended:)
10 July 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so pleased to hear that Tech agent was able to assist you and get things sorted. We truly appreciate your recommendation and are glad to have you with Exetel.
Cheers,
Exetel Team
Reply from Exetel
That’s great to hear! We’re glad we could assist you in getting your VoIP phone up and running. If you need further help, we’re always here.
Cheers,
Exetel Team
Reply from Exetel
Thank you so much! We're glad to hear you found our support helpful. If you need anything else, feel free to reach out anytime.
Cheers,
Exetel Team
The lad was good
The lad was good, good communication, good experience 👍
10 July 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Michael. It's feedback like this that keeps our big green heart pumping.
Thanks for being such an awesome customer, Exetel.
The tech person was very helpful and…
The tech person was very helpful and resolved my issue.
10 July 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Bonnie. We're so stoked to have you as a customer.
Thanks again, Exetel
Prompt response
Prompt response. Warren was very patient and went to great effort to be clear in his directions. He was very polite and considerate.
10 July 2025
Unprompted review
Reply from Exetel
Thanks for sharing your experience, Geoff! We’re really happy to hear Warren was clear and patient, that’s exactly the kind of service we aim to provide. We truly appreciate your kind words.
Thanks again,
Exetel
Very kind and good helper
9 July 2025
Unprompted review
Reply from Exetel
Hi Raehyuk, thanks for your kind words! We’re happy to hear our team was helpful and kind. If you need anything else, just let us know!
Thanks for being such an awesome customer, Exetel
Sold faulty modem - no refunds as it is used
Sold faulty modem. FTTP Wifi speeds were only 10mbps but 100 if plugged directly into plug.
Replaced modem with alternative and wifi speeds now 100mbps. Perfect. Want to return faulty modem and get a refund - nope they dont make that easy. Apparently this one is used - yeah for 2 months since you sold it to me! Australian consumer law requires refund for product that is not fit for purpose Exetel.
I was assured that exetel provided great customer service when I signed up earlier this year. What crap. Contacted yesterday and assured would receive a call back this morning - no call. Contacted online - cant help me - need to call. Called in - wont accept return as it is "used" and they cant verify it is faulty.
Just want to return faulty modem and get $ back. Im happy with the speeds I am currently getting (without exetel equipment) and happy to stay IF AND ONLY IF they refund for their faulty equipment.
Due to surgery I am physically unable to move the desk to plug faulty modem back in to prove to them that their equipment is faulty. Wont be in a position to move it for some months and dont feel I should have to pay someone to move the desk so I can prove to exetel that their equip is faulty especially when replacement equip immediately gave good speeds. They dont give a crap - customer service is zero!
Was with our previous provider for nearly 10 years. This is absurd.
Was told a supervisor would contact me - 3 days later, NOTHING.
9 July 2025
Unprompted review
Reply from Exetel
Hi Carol, thank you for bringing this to our attention. We take customer feedback seriously and are sorry to hear about your experience. One of our team members will be in touch directly to help resolve the issue.
Talk soon,
Exetel
Reply from Exetel
Phantom, you’re a legend!
Thanks for the love - your good vibes keep us zooming. 🚀
My issues was resolved quickly with no…
My issues was resolved quickly with no problems
9 July 2025
Unprompted review
Reply from Exetel
Hi Nicole, thank you so much for the incredible feedback! We're all about honest internet with honest support, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
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