Exfigure Reviews 135

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent quality of the products, often noting that figures arrive in perfect, brand-new condition and are authentic, even for rare or hard-to-find items. The delivery service is frequently highlighted for being fast and reliable, with items well-protected in secure packaging, often arriving without any damage. Reviewers also appreciate the outstanding customer service, describing it as helpful, responsive, and professional, providing clear communication and support. However, some customers reported issues with damaged product boxes upon arrival, particularly for older release figures, and felt that the condition did not match expectations for a new item. A few people also experienced poor customer service when trying to resolve these issues, with some feeling that their concerns were not adequately addressed.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and condition of figures,... See more

Quality

People report positive experiences with quality, with many customers receiving figures in perfect condition,... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting fast delivery, good packaging, and... See more

Order

Consumers find order to be positive, with many expressing satisfaction and a willingness to order again due... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit worried if it was real because there where figurines i couldnt find anywhere else but decided to take a chance. But i’m really happy. The shipping time took a few weeks but thats expected... See more

Rated 5 out of 5 stars

Excellent delivery, came with no scratches, indents and overall good and secure packaging. On top of that, the delivery is free of charge. Exfigure has a good variety of figurines from all anime serie... See more

Rated 5 out of 5 stars

Packaged really well, never heard of this company before this purchase but I decided to take a leap of faith. As they have a lot of older harder to get figures and best of all shipping is included i... See more

Rated 5 out of 5 stars

I bought an action figure of Megumi Kato because I couldnt find her anywhere else (with competitive prices, brand new one and good delivery time). The action figure was perfect, sealed and very well p... See more


Company details

  1. Toy shop

Written by the company

Exfigure is on a mission to provide authentic figure to customers love anime figure around the world. We promise that all the figures we sell are authentic, authentic, and authentic ! ! ! All customers are guaranteed a secure online shopping experience and shop with confidence. We offer free shipping for every order. Global express is expected to arrive in 10-25 working days.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great prices shipping included

Packaged really well, never heard of this company before this purchase but I decided to take a leap of faith. As they have a lot of older harder to get figures and best of all shipping is included in the price.
Which I think I absolutely brilliant as the freeing bunnies come in absolutely massive boxes.
I will definitely be using this company again in the future as it has been a very pleasant experience.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, came with no scratches, indents and overall good and secure packaging. On top of that, the delivery is free of charge. Exfigure has a good variety of figurines from all anime series. I especially like the megahouse One Piece figurines. Overall the perfect site to buy your figurines from even though the delivery time is pretty long.

8 June 2025
Rated 5 out of 5 stars

Great experience

Great experience! I was sceptical at first, worried I was about to spend a butt load of money only to get scammed, however after reading reviews I bit the bullet and decided to order from Exfigure as they had a very rare figure I wanted. Throughout the process, customer support was extremely kind and fast, responding in less than 24 hours each time when I had a question. Shipping took a little over a week to get to the UK which is incredibly fast! Especially since they offer free shipping on every order. I’ve heard some people have had bad experiences with Exfigures packaging, stating that it’s not protected enough, but personally, my figure came wrapped in bubble wrap and surrounded by those plastic air cushioning bags. My figure arrived in perfect condition, had never been opened before, and most importantly, it was authentic!! I am extremely happy with my purchase and will certainly order from Exfigure again. Thank you!

16 May 2025
Unprompted review
Rated 3 out of 5 stars

There’s room for improvement

I ordered a figure in late March, and it was shipped two days later. However, I didn’t receive any tracking updates or information about potential customs fees until the package finally arrived—more than a month later. This made it difficult to follow the status of the shipment.

Also, the packaging could be improved: the figure’s box inside the parcel was slightly damaged, likely due to insufficient protection during transit.

I would recommend offering more shipping options, preferably with services that provide reliable and up-to-date tracking. That said, the figure itself arrived intact and was indeed authentic as described in the website.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

I just got a figure from them

I just got a figure from them, it was amazing in my experience. It took around 2 weeks including time they took to ship and get here(apr 16th-apr 30th), it was china->korea. I really was scared id get scammed or any, but the contactline ppl were sm kind and responds you quickly, they can speak english as well. I had a problem with my account and they helped me getting fixed it quickly and sm kindly. They also finds you figures you want very quickly with cheapest price ever if you request! And package came here really protected. It was big box, then the styrofoam box inside. It was legit, unopened. Im so glad i got the figure ive been wanting quickly and safely with cheap price. Also, you dont really have to worry about taxes, figure i wanted was around 200$, it said i might have to pay for extra tax if its over 150$ but i didnt. Willing to buy more figures soon i 100% recommend it!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

First purchase experience

Extremely easy to order my item and extremely confident of the authenticity and accuracy of the item. Rest assured this company is second to none and the shipping was timely everything about the purchase pricess was very smooth and pleasant.

16 March 2025
Rated 4 out of 5 stars

Miku x cinnamoroll figure

I received my package very quickly but the box was a Little damged but that my be poste italiane fault the figure was in perfect comditions It was protected by a Ton of buble wrap

21 February 2025
Rated 5 out of 5 stars

After some research

After some research, I chose to buy from Exfigure. Their customer is outstanding, responding to my email in under 10 minutes. While some figures might seem pricey, the free shipping and excellent support make it worthwhile.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Exfigure is the best! They have rate figures at great prices, plus free shipping. Definitely check out if you're in Canada and you collect figures!

8 July 2024
Rated 5 out of 5 stars

Free shipping is amazing

Free shipping is amazing, and there were no hidden charges or unexpected cost. My package arrived in just 10 days, which is super fast for international shipping.

25 September 2024
Rated 5 out of 5 stars

Yep im happy

I was actually surprised the figure box was in 2 layers of bubble wrap and the figure itself was genuine I will order here again :)

9 September 2024
Rated 5 out of 5 stars

My experience was great so far!

Actually legit one. Bought Shinobu Oshino figure. Well and safe packaged, figure is genuine and new. Delivery was 3 weeks to Germany. Tax not included, but site warns about it. Paid 210€ for item + 13€ tax upon delivery. No complaints!

27 August 2024
Rated 5 out of 5 stars

Packaging has improved.

I've bought from them a few times. The packaging wasn't very stable before, through they explained it was due to rough handling by the courier. Now they use a much-improved box similar to Amazon's, which protects the figures much better.
I think they are really listening to customer feedback

16 July 2024

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