i use exodus and i like using it then i started chatting with support about a issue i had and got a message 4 hours thats pretty good and after i wrote them my issue etc, i didnt got a response sin... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
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I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support... See more
Company replied
I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the ri... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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I like Exodus and recommend it
Exodus is one of the best cryptocurrency wallets for me. The application is intuitive, stable and pleasant to use. I really appreciate the customer support - twice already they have helped me quickly and willingly to solve the problem. You can see that they really care about their users. I like Exodus and recommend it with a clear conscience.
27 January 2026
Reply from Exodus
Hey Jiri—thanks so much for your feedback! It looks like the one-star rating may have been selected by accident. If you’re open to it, we’d really appreciate a five-star rating. Let us know what we can do to earn it. Our team is available 24/7 at support@exodus[.]com, and we’re always here to help make your crypto journey the best it can be. 💯
- CC
Reply from Exodus
That’s music to our ears 🤩 We’re so glad our team could support you. Being helpful and responsive is what we’re all about. If you ever need anything else, we’re just a message away. Thanks for being part of the Exodus community 🙌 -KV
Just a great app and service
Just a great app for custody of your own crypto. Simple, clear and elegant interface plus a first class record around security. 24/7 support which is timely and always helpful.
24 January 2026
Reply from Exodus
Hey there,
Thanks for the fantastic review! We're truly honored you trust Exodus as your go-to for true self-custody, and love that the simple, elegant interface and rock-solid security hit the mark for you.
We're always here at support@exodus.com if you ever need us.
Thrilled to have you in the Exodus Movement! 🙏 VF
Reply from Exodus
Hi there, and thanks for stopping by with such a positive review and rating! Quick, helpful replies are exactly what you hope for when you need support. Exodus is here to provide it, 24/7. ➡️ support[@]exodus.com 🤗 - AC
A great app for a complete novice to crypto
I'm a complete novice to crypto and chose Exodus at the recommendation from a YouTube instructional video. I had an issue with my name during setup and reached out to tech support. They responded immediately with unexpected concern and care for my security first. I was beyond impressed. It took no time at all to get everything straightened out and I'm good to go. I was blown away by their level of customer support. It's so rare and so welcomed.
23 January 2026
Reply from Exodus
That’s awesome to hear, and welcome to the world of digital assets! We're really glad to hear that the experience with our support helped you feel confident getting started. 🤗 On behalf of the support team, thank you so much for sharing your positive experience. 🤝🙂 - AC
Perfect consumer support
I would like to emphasize very good consumer support. I had one transaction lost to Exodus wallet and I received full suport to regain my lost founds. All questions were answered in extensive way despite fact I am noob on this matter.
14 January 2026
Reply from Exodus
Thanks so much for sharing this 🙌 We’re really glad our support team could help you track down the transaction and explain everything clearly. No question is ever too small 😄 We’re always happy to help. -GR
The best and easiest experience I've had.
I love my experience with Exodus, because of how easy it is to use, and the number of crypto the platform supports.
What blew my mind though, was the client service people. Fast reaction to respond, their curteous interaction and their tremendous help. I've rarely seen this. A huge 2 thumbs up!
14 January 2026
Reply from Exodus
Thank you so much for your wonderful review. We're thrilled to hear that Exodus has made crypto easy and accessible for you, Christine. Our team works hard to support our users quickly and courteously, so it really means the world to us that you noticed. Your two thumbs up have us all smiling today. We love having you with us 🫶 -MW
Excellent customer service when you need it the most
Excellent customer service when you have a problem. Usually get back to you within the hour after you submit an email. And they keep working the problem for you, no matter how complex. They elevate the problem to the next level if they don’t have the resources to solve it. They follow up with you repeatedly and sincerely want to know if you’re still dealing with the problem.
The site itself has great optics. One improvement could be to make staking reward history more easy to find. It’s quite convoluted and non-intuitive. Other than that, I’ve been very satisfied with Exodus for the past 10 years.
13 January 2026
Reply from Exodus
That’s what we love to hear! 🤩 Huge thanks for taking the time to share such thoughtful feedback. We’re so glad our support team has been able to be there for you every step of the way. That level of care is exactly what we strive for.
We also really appreciate the note about staking reward history. Clear, intuitive experiences matter, and feedback like this helps us keep improving. 🙏
Thanks for being part of the Exodus ecosystem for 10 years, it truly means the world to us. Don’t hesitate to reach out anytime. 🙌 -KV
Exceptionally great help desk
Exceptionally great help desk. Quick replies and helped me to recover one of my assets. Highly recommend using Exodus services.
19 January 2026
Reply from Exodus
Thanks a lot for sharing this! We really appreciate the kind words. 🤗 If you ever need assistance again, our team is always available. - AC
Easy to use.
I have a exodus wallet and let me tell you its so user friendly. Easy to use. Low fees. Been using it for a while now. No complaints. So many crypto options to choose from. Love it! If you want something that really works this is it!
4 December 2025
Unprompted review
Reply from Exodus
We love hearing that you’re enjoying how easy Exodus is to use and the low fees! Thanks for the 5-star love, Edgardo — we’ve got plenty more improvements coming your way 🚀 -BT
Once I got past the AI Support…
Once I got past the AI Support assistant to a human assistant, the support was excellent. Prompt, helpful and responsive.
18 January 2026
Reply from Exodus
So glad we were able to get you the help you need. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -KV
The MVP of Crypto Wallets! 🏆
I went through several Crypto wallets that was very frustrating to use and was just all around laggy. I FINALLY found the one with the Exodus Wallet! If you are like me and just want a safe, simple but yet very powerful experience in a Crypto Wallet look no further. I highly Recommend this Wallet to anyone! Not just experienced users but the brand new users as well! 5* 🤘✊✌️
18 January 2026
Reply from Exodus
Wow! You’re the best, Michael 😊 We’re honored you consider Exodus the MVP wallet and appreciate your 5-star Trustpilot review and recommendation. If you ever need anything, give us a shout at support@exodus[.]com. We love helping our fellow Exodians 🤝 -BT
Professional, safe and efficient
I had a problem with a deposit from a wallet of mine.
It took many emails and several days to solve the problems but it was solved and with professionalism.
What I would underline:
- Big focus on security and risk management in their approach, which resulted in a longer time to solve things but that I personally appreciate a lot, give confidence for my money with them and transactions
- All steps and actions to take were illustrated with links and videos, very pedagogical
- I dealt with three different representatives for the same problem/thread and each time someone was "new" he had read all the previous messages and I didn't have to repeat myself and there was no imprecisions
13 January 2026
Reply from Exodus
Thank you so much for the thoughtful 5-star review, Lauren! We really appreciate you recognizing the care our team puts into security, clear guidance, and continuity across conversations 🔐 We’re glad everything was resolved and that the process has given you confidence in using Exodus. Your feedback means a lot to us, as we aim to keep improving. We'll share your comments with the team ⭐️
-AV
I like it a lot its really vood if you…
I like it a lot its really vood if you know what i mean
9 January 2026
Reply from Exodus
Your feedback is golden! We’re glad you enjoy the wallet 🥇 In the deep space of crypto, Exodus has your back, let us know if you ever need our help 🌟 –AV
The team at Exodus are the absolute best…
The team at Exodus are the absolute best. I had a query and they were very helpful in helping me solve it. On top of that they gave me a gift card for the trouble. Super nice and I highly recommend the platform to everyone.
15 January 2026
Reply from Exodus
Thanks for the stellar review, Shane. We're delighted to hear that our team helped you resolve your issue. It's great to hear you'll share Exodus Wallet with your crypto friends. We love having you with us. 🫶 -MW
I had trouble swapping today
I had trouble swapping today. 5 - 6 attempts and I did the Refresh a couple of times and got it. Not so much today but in the past I was told "Refresh" if issues came up. I emailed Support but got the Swap done before I got a response back today. Mission accomplished!
14 January 2026
Reply from Exodus
Thanks for sharing! Glad to hear the swap went through in the end, and as you know; our support team is always available whenever you have any questions. 🤝💯 - AC
Reply from Exodus
Thanks, DK! These 5-star reviews are what keep us going. They let us know we’re on the right track. Always feel free to share more feedback or suggestions—we’re all ears. 💯
- CC
Superb customer service!!
10 January 2026
Reply from Exodus
Thank you! We really appreciate the positive rating. 🤗 Our team is always available if you need any assistance. Human support 24/7 at support[@]exodus.com - AC
Reply from Exodus
Thanks for the 5-star review! We’re happy we were able to turn things around quickly with guidance you found very helpful 🤝 -BT
I've always found Exodus support to be…
I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the right solution. I've had an Exodus wallet for several years and can highly recommend it to anyone who uses crypto.
7 January 2026
Reply from Exodus
We’re thrilled to receive your 5-star review, Michael. Thanks so much for taking the time to share your experience. It’s excellent to hear that our support team was able to resolve your issues quickly and provide clear guidance.
Your journey with us over past several years means a lot, and we’re excited for you to see what we’ve been building in our upcoming releases 🚀
-BT
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