Expertelectrical Reviews 206

Helpful, quick response to queries

Always ready to fulfill any requirement and provides a rapid response to an enquiry. Very cost efficient company and easy to deal with.

Excellent customer service and very knowledgeable sales counter. Fast response to emails and phone calls and always happy to help and advise on products.
Delivery times are fast and also use their own fleet of drivers for my area.

Always use Expert Electrical- great prices & service, always helpful and knowledgeable. Would and have recommended to other people.

Always great service, quick and helpful.

Customer service was very helpful with knowledgeable people who provide a great service, parts arrived vey quickly

Great light fittings, excellent customer service (they contacted me after I’d bought the fittings to tell me of a special promotion and refunded the difference in price).

Great customer service and good communication from Neil whom I dealt with. Went the extra mile to get my order dispatched for the next day.
Great products, mainly the e light wave smart switches, my customer was really please with the product.

Rubbish customer service. My order arrived, 7 copper spot lights, they came in white with replacement copper bezels. However, the bezels don’t actually fit the fixture so are unusable. The bezel fittings are completely different and are not interchangeable. I’ve emailed 3 times this week with photos and an explanation and had zero response. Definitely won’t be using this company again.

update 11/04/24
Replacement bezels have finally arrived, 6 weeks after ordering, and they've sent the wrong ones again!! Seriously, you couldn't make it up! Why no-one checked them before they were sent out to me I'll never know!
A shambles of a company.....AVOID AVOID AVOID!!

This company have some good products and prices but the service is so unreliable the trouble you’ll have getting your order and chasing up any refunds isn’t worth the hassle.

Happy to offer and take payment for next day delivery but this last 3 orders I have placed with them have taken closer to a week to deliver and one order never turned up at all. Even after claiming they had stock and letting me select and pay for next day delivery.

If you do want to risk using this site BUNDY10 discount code gives you 10% off from the YouTuber Nick Bundy

Edit: Hi Chris M,
Unfortunately it’s been more than one bad experience.
I’ve ordered from you a few times now,
First time the order was dispatched 3 days after it should have been delivered l, then after you cancelled the order a week later and id purchased elsewhere a DPD driver turned up with a parcel with 3 smashed 5ft LED fittings.

Had a couple of orders with fire rated clips and other small accessories which both took over a week to arrive even with express delivery being charged for.

Then the last order said you had fittings in stock, charged me for next day delivery which didn’t happen and even after being promised they were being delivered the next day still took a few days to be delivered.

Left a customer unhappy and meant I had to work a Sunday to do a job that I’d promised a week before.

Then you promised me a refund for the next day postage and 10% off my order but only refunded the 10%.

As I said previously it’s a shame because you have some good products but your service is shocking.

Wouldn’t use you if I was in any hurry for the items I was purchasing.

Thanks
Tom

(Should really have left negative feedback for all the separate purchases as it seems to get a response a lot faster than emailing your customer support)

We urgently needed some materials so emailed in with the list.
Neil replied quickly to tell me everything was in stock and the order was turned around and received within 48 hours.
Quality service and would not hesitate to use Expert Electrical again.

Very fast delivery time. Good prices, magic!

Needed some trunking quicktime on site next day and was struggling to find anyone who would accomodate the order due to the size and location. Expert to the rescue!

Thank you for the quick turnaround! Really pulled me out of the ****

Shocking service, kept getting an order wrong so many times, unable to follow simple instructions.

Had to chase up so many times to resolve. Had to chase up their goodwill gesture refund too, unbelievable.

Certainly won't be using again.

Lucky to find this company online that has the part we wanted so called to place an urgent order, dealt with Niel who was an excellent agent, a superb service helped us to choose the right part for us.
Time from placing the order to receive the parcel was less than 24 hour.. what a fantastic services all in all

No communication about items not in stock for two weeks. Called them and was told I have to wait another 3 weeks for my order said I would like to cancel order they send out part of it just to stop me from canceling
Can't finish the job now for three weeks avoid ordering from then web page said over hundred in stock at the time of order

The sales manager, Chris, is a gentleman. I had a slight issue with one of the product. He answered for my emails within an hour, and the second day the new item was delivered to my doorstep. Excellent customer service, I only can recommend them with good heart.

This was the first time I have used Expertelectrical and prior to me placing an order they gave me "expert advice". I received my order on time and the quality of product and instructions to fit were excellent.
The price was very competitive.
I shall certainly go to this supplier for future electrical products.

I required an item urgently and Neil pulled out all the stops to help me out, which I very much appreciated.
My order was delivered as promised, and I will definitely use Expertelectrical again.
Thanks very much for all your help.