Bro, should have read the review here. LOL the business makes money by giving you a fake price and then confirming with a higher price. Believe me, when I say you'll regret using them, I used Skyscann... See more
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See what reviewers are saying
Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I do... See more
Company replied
Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and... See more
Company replied
the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the p... See more
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Company details
Information provided by various external sources
ExploreTrip was listed as a "Great" by verified customers in TrustPilot, ExploreTrip has more than 60% "Excellent" ratings to buy cheap air tickets from USA and Canada to any part of the world. ExploreTrip.com offers consolidator fares rated best online travel portal with utmost customer satisfaction. Book your flight today.
Contact info
4000 East Third Ave, Ste 650, Foster City, 94404, California, United States
- 1866-855-3984
- escalations@exploretrip.com
- exploretrip.com
3.1
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is easy to use…
7 March 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking the time to leave us this review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Exploretrip
Easy and fast👏🏻
16 February 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking the time to leave us this review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Exploretrip
Booking was really easy and quick
Booking was really easy and quick! I got my confirmation email on the spot and my booking details a few minutes after! I am grateful because i get to experience a trip of my dreams at such an incredible price
7 February 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Exploretrip
Booking quite easy and get confirmation…
Booking quite easy and get confirmation fast
22 January 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Exploretrip
Great application designed for finding…
Great application designed for finding flights & ticket booking, cheap price and clarity.
21 January 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Exploretrip
Good experience with booking my trip.
13 January 2023
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
I felt constantly felt like the person…
I felt constantly felt like the person at the customer service was a scammer. To begin with they were lying about their name being James/Jamie. It was clearly not his name. He was extremely aggressive and I was forced to cancel my flight although the airline's said it was not required.
22 December 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service do not meet up with your expectations.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
Without much problem I could book the…
Without much problem I could book the tickets
4 December 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
scam company
This company is a true, genuine scam. I cannot believe they are still doing “business”. Nothing about this company is honest. I got caught in their scam purchasing a ticket in which their website reversed my name and then they wanted $300.00 to “fix” it. Stay away, I promise these people are pure wicked. I paid 5400 for the tickets for 3 people and if i cancel it on ly refund 3000 , wth ?
6 December 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service do not meet up with your expectations.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
Worst experience ive had
Worst experience ive had. I had a flight booked thru Exploretrip with Copa Airlines for next november 30th, yesterday i found out that theres a problem with my tickets and that Exploretrip has put my tickets as an Open Ticket so i would be unable to use them. Copa is charging me $700 to restore them unless Exploretrip fix the issue since they were booked thru them and is Exploretrip the only ones able to make changes. They need to re confirm my flights. So i called them around 6 times just to get a bunch of excuses and telling me they cant do anything for me. They dont stand with their customers and is probably a scam. I lost my money and had to rebook my flights obviously not with them. Not to mention their rudeness from costumer support agents and imposible to reach via email. Sad but it happened to me.
26 November 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service do not meet up with your expectations.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
It is seriously a good service.
18 November 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
Excellent Service! Price did not change while I was…
Price did not change while I was ordering the tickets (like it did on a competitor’s site), booking info was received promptly, everything was smooth.
10 November 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
Best Airfare
I purchased 4 tickets for international travel through a discount website, then decided several hours later to make the purchase through my travel rewards program instead. I thought I had 24 hours to cancel the booking without penalties but learned after speaking with Larry at ExploreTrip that there will be a $75 charge for each ticket ($300 total). Of course I wasn't happy with this, but I realize that Larry is just a guy doing his job. He has to deal with difficult and unhappy customers every single day. What I appreciate (and the reason for my 4 star review of this company) is Larry's willingness to listen and to answer my questions. He explained the company policies and after some back and forth, found a way to reverse my purchase, which thus eliminated the cancellation fees. I don't know if this would have happened regardless of who I spoke to, but I ultimately did have a positive outcome with this company and their employee. They had/have the cheapest airfare compared to all the other companies but the $75 cancellation penalty is a bummer so I docked one star.
22 October 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
The ticket booking process was smooth…
The ticket booking process was smooth and the PNR for the airlines was promptly generated and shared.
14 October 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this amazing review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
SCAM ARTISTS 100%
This company is a true, genuine scam. I cannot believe they are still doing “business”. Nothing about this company is honest. I got caught in their scam purchasing a ticket in which their website reversed my name and then they wanted $300.00 to “fix” it. Stay away, I promise these people are pure wicked
1 September 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@farescan.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
Bait and switch scam, messed up website and terrible customer service
Short summary:
These are cons artist playing bait and switch scam, along with terrible customer service and communication, and messed up website
Conclusion! Always check the reviews before dealing with any new air ticket vendor, there are many bait and switch artist around.
Long story:
I found them from another website that show competitive prices from different vendors. Their price was lowest although a little bit lower than another highly reputed vendor so I decided to go with them to save few extra bucks, which was my first mistake. The booking experience went smooth all the way they grabbed my credit card info. The horrible story started right from there.
- First of all they tried to charge my credit card in USD while all prices were shown and agreed in CAD.
- Then I got the email that my booking has been successful and a ticket will be issued shortly WHICH NEVER HAPPENED.
- At that time I realized my mistake i.e., not checking their reviews first. So I tried to persuade them to either issue me the ticket or cancel my order instead of keeping me in the limbo.
- I tried to get hold of customer service, there is a online chat service that is useless as no one ever answered.
- They have listed US local phone number but it requires you make international call from Canada.
- I sent emails as well but no response until next day around noon, an Indian lady (I am not against any race but you know these days every scam call you get has an Indian accent on the other side, so it has almost become a red flag the moment you hear it) called me. I requested her the same thing that charge me in CAD as promised on my booking plus either issue me ticket right away or cancel my booking so that I can move on. She assured me that a ticket is going to be issued shortly and confirmed again the CAD price as per my booking. This was my second mistake that I trusted her assurance, I had pretty much made my mind earlier to just ask them to cancel it and book it with other vendor but alas I fell in to the trap again by trusted her and was stung the second time.
- The whole day went by and in evening an Indian guy called me and started bargaining about the ticket price claiming that airline has bumped up the price now. I reiterated that since beginning I have been asking you guys to either issue me ticket as per my booking or cancel it, and finally they cancelled it.
In this whole exercise I wasted lot of time with these guys plus lost the deal from the other vendor because the price did go up just about the time they came back to me and started bargaining. So they screwed me up and kept me in limbo saying ticket is on the way and deprived me of the opportunity.
Their website is also messed up. For example if I search the same flight from their website (it is a single non-stop flight run by a major airline) I get "no results found", but when I searched it on skyscanner it shows up and directed to to their website, that's how I ended up booking with them.
Other issue on their website is after I completed my booking it shows CAD currency with USD amount (which is 1.27 times lower), that could have been another claim that I could have make legally because my booking does shows that lower price with CAD in bold, but I knew their website is messed up and didn't want to be unfair on my end.
28 September 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
Miss my pasport number confirmation
27 September 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this review.
Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
Fixing my name
The overall experience was good I only didn’t like paying 112 cad to fix my name
23 September 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
Great price easy process
20 September 2022
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
Reply from ExploreTrip
Dear Customer,
Thank you so much for taking the time to leave us this review.
We are so grateful for your kind words. Your business means a lot to us, so if you have additional feedback, please don’t hesitate to reach us at escalations@exploretrip.com.
Sincerely,
Explroetrip
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