ExploreTrip Reviews 

Absolutely wretched company. They basically function as competent scam artists. They sold me a ticket that didn't exist, a man from exploretrip tried to convince me on the phone that booking directly with the airline was a scam (he even 3-way called the airline to "prove" to me that they were scammers since they have a foreign accent), the company phone number doesn't work during normal business hours, in fact, it sends you through a loop of ads and sweepstakes sign ups, there is no communicating with these people.

Two days before my flight I realized that my ticket was fake. I luckily got a new ticket and disputed the charge with my bank. The scam artists conveniently appeared from thin air to provide faulty ticket information and have yet to do anything about the fact that they charged me $930 for a ticket that never existed.

Do not book with them, save yourself from criminals.

Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc.

The website was cluttered and multiple links showing multiple prices for the same flight.

The invoice total was the stated price, but there was a line item showing the 'total cost' being $400 cheaper than the price, then the final cost being the original price (no mention of where the extra $400 came from).

Overall, it delivered on the price, but left me asking some questions that I won't get answers to.

Very disappointed!! I booked a flight recently for $1,215.43 and part of that amount was the cost for selecting my seats of choice, I was happy to pay for it in order to know that I have decent seats on the 11 hour flight.
well guess what, I called the airline a few days ago just to make sure I have everything set in place and they told me that I do not have seats and I should call the travel agent which is Explore trip, When I spoke to the representative he kept telling me that I did no pay for seats and that I only paid for the flight ticket, unbelievable back and forth he was literally arguing with me!!! at the end he says ok we will refund you the amount you paid for the seats within 10 business days! so what happened suddenly?? don't know!! and I don't believe I will see the refund and in matter of fact I am so upset that I don't have the seats that I paid for!!! I wish I went directly with the airline or with a more decent travel agent that actually has customer service!! I would try to stay away from this travel agent!

Great service thank you

I was very pleased with my booking with your website. I just wondered why I didn't receive my confirmed e-ticket right away. I guess I am just completing this review, which I've never done before with flight bookings.

Great costumer service and follow up. The agent called me back to make sure I received my booking information. Thank you!

It’s fraud and you might never get your money back. Stay away. They charged me USD880,- as a cancellation fine for my flight and even after over 2 years are refusing to return my money for obscure reasons. This is criminal behavior and should be investigated

Explore Trip has been an absolute nightmare to work with. I have been trying to change a flight and every time I call I get a different answer (you have to make the change immediately on this call, you have to make the change directly through the airline, you can only travel to the same destination you'd already booked - all things that the airline itself refuted when I called them directly for clarity). The representative talked over me/interrupted like crazy, cut me off, and gaslight me. They finally insisted that I make the change through the airline themselves. The airline let me know this is a tactic that third party companies like Explore Trip use to skirt responsibility. I am grossly unimpressed and will never use Explore Trip again.

This never ending nightmare is yet to finish. I have been complaining in this platform to warn others of this terrible company. It took them months to make a partial refund to us. They owned us over 4000$, and now it is a little over 1000$. The reason for a partial refund is beyond me. It makes little sense after the AirCompany has fully refunded Exploretrip months ago (mind you, I have the proof from the AirCompany).

I have received numerous e-mails with promisses and excuses. They keep saying that the full refund is coming "soon" or "by the end of the week". Still, they can't seem to be able to get it done.

I suppose they like me coming here to bash them and let others know that they shouldn't be trusted.

Have you noticed that most of the positive reviews have very few words? Exploretrip has been paying for bots to give them positive reviews. The 3.5 average is a joke!

We booked a fairly decent priced one-way to Europe 1 week ago. The first part of our trip was to Berlin for some work meetings. Afterwards we were headed off on vacation. The booking process was easy and we received our confirmed seats and ordered our meals.

Two hours before the first leg of a 2-leg transatlantic flight to Berlin, Aer Lingus cancelled the second leg of our flight. We were able to get a hold of the airline, but they told us we’d have to go through the 3rd party agent (ExploreTrip) to figure out our options for getting to Berlin since they were actually responsible for the booking. The agent we spoke to was pleasant, but informed us the next trip to Berlin (from Dublin) was three days later, or we would have to spend another $1000 to book through a different airline to get there. This wouldn’t work because I had a work meeting the afternoon I was due to fly in, and several additional meetings over the next few days. We opted to find our own way, but the agent did tell us to call back within 10 days as Aer Lingus is required to refund our trip, but it would have to be requested by ExploreTrip.

While in Dublin, Aer Lingus did give us their cancellation policy information and because we were not able to make even the same day, our trip and expenses are refundable. After calling ExploreTrip, their agent was very rude and disrespectful, cutting us off and speaking over us on the phone. Additionally, he tried telling us all kind of lies, like since we booked a non-refundable flight we weren’t entitled to a refund and he had no information on Aer Lingus cancelling the flight. He did at least say he would put in for a refund, but when we tried to tell him about our additional expenses he kept speaking over us and wouldn’t even listen - we were trying to explain the refund guidance document from Aer Lingus - and kept saying we would hear back in 7-14 days.

At this point we are unsure if we will be given a refund by the airline or ExploreTrip because of a very rude and unhelpful ExploreTrip agent who didn’t know EU regs for cancelled flights. We will not be using this company again, and will be advising the members of our travel groups to do the same.

I have been using exploretrip for my airline bookings. I referred it to my family and friends too, I trust this company so much! Very straight to the point. You will received your confirmation and e-ticket in less than 12hrs. I will continue using exploretrip! They always have cheap airline deals too. THANK YOU EXPLORETRIP.

"EXPLORE YOU", I won't give up on you! I want my money back!! Here is your e-mail from January 30th (we hid the PNR and other information for privacy reasons):

Your Refund Request!
"Thank you for choosing Exploretrip for your travel arrangements. We truly appreciate your business.
We wish to inform you that your ticket against PNR: XXXXXX has been successfully cancelled as per your request. Your refund request is in process and will be submitted to the airlines for the final approval. Upon the airline's approval and after deducting all non-refundable amount (base fare, penalties, taxes and fees) as per fare rules, you will receive a total Refund of CAD $ 4086 out of CAD $ 4786 which you had paid at the time of booking to your original form of payment.
Please note, CAD $ 700 will not be refunded as airline/consolidator fees. Any ticket refund after 24 hours of booking may take up to two billing cycle from date of refund processed. In some exceptional cases it may take more time depending upon airlines, consolidators, reason of refund or based on type of itinerary booked.
Please see below the details of your refund request, the current status and other terms and condition.
REF # 1015016830
PNR XXXXXX
Refund Details: Currency CAD
ITEM
COUNT
TICKET NUMBER
REFUND AMOUNT
REFUND STATUS
ADT
2 Pending
CHD
2 Pending
Grand total = 4086"

Now, we already passed 4 billing cycles!!! So, I made an effort to contact the Turkish Airlines and I was told the refund was done long ago... So, please, explain me why I haven't received my money back!! Below the Turkish Airline's e-mail from May 17th, 2022 (reservation number deleted for privacy reasons). We have four like this, four all four passengers:

"Dear Mr and Mrs,
For your kind information, ticket statue show refunded from our system:

ELECTRONIC TICKET DISPLAY

ITINERARY RECEIPT PRINTED :1 TIMES

PURGE DATE :13JUN22

--------------------------------------------------------------

TICKET NUMBERS : XXXXX
ISSUED ON :14JAN22 INTERNATIONAL

ISSUED BY :1A MUC 067754013 A999

TORONTO ON M4W 2K9

SLT

PNR REFERENCE :1A/XXXXX TK/XXXXX

ORIGIN/DESTINATION:YMQ/YMQ

ENDORSEMENT REST :INVOL EXCH DUE TO TK035/05APR22/NONEND/NON

:REF/VLD TK ONLY

ISSD IN EXCHANGE :XXXXXXX
--------------------------------------------------------------

XXXXXXX

CPN 1 R - REFUNDED TK S

| YUL YYZ TK8691 19:00/AC H 24JAN22

OK VLV3XPXCH 2PC /24JAN22

CPN 2 R - REFUNDED TK S

X/YYZ IST TK0018 22:30 H 24JAN22

OK VLV3XPXCH 2PC /24JAN22

CPN 3 R - REFUNDED TK S

X/IST HKT TK0172 02:15 H 26JAN22

OK VLV3XPXCH 2PC /26JAN22

CPN 4 SURFACE

XXXXX

CPN 1 R - REFUNDED TK S

BKK IST TK0069 23:00 L 05APR22

OK SLV3XPXCH 2PC /09DEC22

CPN 2 R - REFUNDED TK S

X/IST YUL TK0035 14:15 L 06APR22

OK SLV3XPXCH 2PC /09DEC22

--------------------------------------------------------------

BASE FARE :IT

TOTAL AMOUNT :IT

Best Regards"

As you ALL can see, "EXPLORE YOU TRIP" is EXPLORING its clients!! I really don't know what else to say.... other than, I WANT MY MONEY BACK!!

Ps. Of course, this information was already sent to ExploreYOUtrip, and we got no response from them by e-mail. By phone? We don't have any more patience to spend HOURS "talking" to them... it's like talking to a dumb door!

When I purchased the ticket the flight was on $5,630.20 but when it on the button continue booking the price jump from 56 $30.20 to 5893.86 and when I got the confirmation the flight was on $5,925 So I’m not happy with the prices changing all the time during the booking process

My computer filled in the name box automatically. I called with you for the change and it was 75 dollars more. In the end the ticket was more expensive than it normally costs.

Using it for the first time, good experience so far

Ticket price was given $1370 but at the end when purchased, the price went up over $100!!!