If you have need of a temporary UK residential address , or a job abroad this is the perfect solution. I was with Explost for 3 years and found the service invaluable. The website works and is easil... See more
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Trouble finding documents. Turns out I have not been getting documents because of , what they deemed a "glitch" as in the link did not exist for me to get additional documents. They are expensi... See more
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I am real customer but I think for privacy reason I should not post my DB number here. I have updated my review from earlier post since the company rectified the issue (not being able to use the acc... See more
Marvellously kind. Incredibly well organised. Conspicuously trustworthy and reliable. A very efficient and easy to use online system that even lets you see your docs remotely. Reasonable prices and... See more
Company details
- Courier service
- Postbox Rental Service
- Postbox Supplier
- Shipping and postal service
- Virtual office rental
Written by the company
Expost can provide you a fixed address for your individual needs, whatever your circumstances, moving home, living in your motor home, canal boat or even living outside of the UK. You can use our address for most household things like Banks, Credit Card companies, insurance companies, online shopping, and most Government departments. You have full control of your mail via our online control panel, you can simply have your post forwarded unopened to an address anywhere in the world. We can also send to UPS access points, Yodal pickup points or your local post office too. Alternatively, we can open and scan your post, you will then be able to view it in our secure online scan viewer. A simple choice of Private or Business accounts means that, whether you need a UK postal address purely for your own personal and family mail, as an alternative to trading from your home address, to register a Limited Company, or to provide UK product returns for your on-line customers, the solution is here!
Contact info
21 Hill Street, SA61 1QQ, Haverfordwest, United Kingdom
- 0333 789 0011
- support@expost.uk
- expost.uk
3.7
Average
231 reviews
Replied to 60% of negative reviews
Typically replies within 1 month
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Expost - an essential and trusted service for expats
I have been a continuous user of Expost for over 2 years now and would recommend them to anyone requiring mail deliveries from the UK to an international address. The service is secure, fast and very private. Their customer service is excellent (Brodie is particularly polite and helpful at all times) and their website very easy to understand and use.
Whilst there fees are not cheap, given the level of service and privacy afforded by them it is more than value-for-money.
I will continue to use them for the forseeable future and look forward to a continued partnership.
26 August 2019
Unprompted review
Reply from Expost
Thank you Peter, you've hit the nail on the head... it is very much a partnership! :o)
And I'm very glad you see the service as good value for money; our aim has always been to stay within the bottom third of the sector in terms of overall cost (once you take all the, often hidden, charges into account).
There are, of course, always 'cheaper' alternatives in any industry and, whilst we strive to deliver Ferrari performance at five-year-old Ford Focus prices, it is one with a full service history! :o)
Brodie
EXPOST? SIMPLY BRILLIANT!
A model of excellence to other service providers.
I have been a customer for just a few months and from my experience so far I will be choosing to use this service for a long time to come.
I love the fact that I can talk with a real human being when necessary.
The web site is great too with a detailed description of the service.
25 August 2019
Unprompted review
Reply from Expost
Thank you Ed... although I can't promise how cogent we human beings are at 4am on Bank Holiday Monday :o) But we are here!
I will pass on your positive comments to our technical team; there is such a fine balance to be drawn between giving visitors to our websites enough information, and making it too wordy... they'll be chuffed to bits that you think they've got it right ;o)
Confidentiality Assured.
Having previously used a Royal Mail Post Office Box and been disappointed with the quality of service and massively increased costs (cost doubled for 3 consecutive years. Went from £60 to £120 to £240!) I was in the market for a reliable and confidential alternative. My business deals with some of the more unpleasant members of society in my county of residence and so using my own address is, to put it mildly, a risk. I had looked at other services but none offered all the necessary aspects of what I was looking for. Confidentiallity, Reliability, Convenience and Communication when you need it not at their convenience. Having used this service for over a year I am 100% satisfied. It is extremely economical and totally dependable and I have absolutely no qualms about recommending them.
25 August 2019
Unprompted review
Reply from Expost
Good morning Danny :o)
I'm very glad to hear that we meet your needs, but your comment 'My business deals with some of the more unpleasant members of society in my county of residence' has me intrigued... do you work at the House of Commons? :o)
Although we make it a policy never to denegrate the competition, we are well aware of the increases you mention. Whilst we too are subject to the same inflationary pressures (our overall cost of operation has almost doubled in three years), we react to them by continually improving the efficiency of our systems, rather than hiking prices. That's why we were confident enough to introduce fixed pricing a couple of years ago... although the Board took a bit of convincing at the time! ;o)
Brodie
Excellent service
I have been using Expost for many months now. What a fantastic service. I have been travelling quite a lot outside the UK for many years now ,using a friends address and relying on the friend to pass on the post. Expost sends any post out to me on a Monday, where ever i am and it always arrives in a properly addressed package. It is nice to find a compony these days that give such excellent service.
25 August 2019
Unprompted review
Reply from Expost
Thank you Anthony :o) I was an expat myself for many years (that's exactly why this business evolved!) and I know, from my own personal cost, that relying on friends to relay your post is the fastest way to lose friends!
Oh, be warned, your mail won't be forwarded today Anthony, it's a Bank Holiday here in the UK! I know... and it's not raining! Yet :o)
For excellent service and professionalism
As I keep going overseas for a couple of months at a time a few times a year..I decided to respect my mail and use Expost.
Brilliant, friendly, professional service.
Luckily I live close to the Scottish office where staff were very very helpful.
I W ILL continue with Expost inn the foreseeable guture
25 August 2019
Unprompted review
Reply from Expost
Good morning Adam :o)
It's 4am here, so you are either somewhere exotic, yet again... or you are having a very late night! LOL :o)
I'll pass on your thanks to all in Dunfermline, and a memo to splash a little something (other than milk) in your tea when you next drop in to say hello! Well, when in Scotland Adam ;o)
Brodie
Due to the very abrupt manner of the…
Due to the very abrupt manner of the woman over the phone ( help line ) I gave only 3 stars probably won’t renew my subscription!!! Please note without us your customers, you would not survive!!!!!!!!
24 August 2019
Unprompted review
Reply from Expost
Oh dear! This is most unlike us... and you are very correct, customers are all we have! We define ourselves by the quality of our support and I apologise sincerely if your contact with us has fallen short of the standards we expect :o(
I've been able to identify your account but I'd really like the opportunity to find out when you called so that I can investigate. We do have your telephone number, but it's a policy not to call without invitation, so please drop me an email and let me know it's OK.
Again, all I can do is apologise at this point... we are very sorry and would like to put this right!
Brodie
A fantastic and reliable service
I have been using Expost for several years and their service is absolutely faultless!!
If you need a UK mailbox or other similar services then these people come highly recommended you don't need to look any further.
30 July 2019
Unprompted review
Reply from Expost
Thank you Andrew... you seem as though you've been with us forever! I remember you joining expost when we first re-branded from The Post House and were operating from our original Mail Centre in Pembrokeshire, way before we had all the fancy shmancy software to keep us humans on the straight and narrow :o)
We're delighted that you are still happy with the service despite us going all 'techie' :o)
Brodie
Expost are fab!
Expost are fab!
I have recently signed up for the business address service from Expost, really happy with the whole set up process. The whole team have been fantastic and are always happy to help and answer any question I throw at them - no matter how silly. The pricing is very reasonable too, especially the fact that they lock in your pricing from your original sign up pricing.
I left my old provider initially due to their poor customer service and delayed response times, however Expost have opened my eyes to other features that I was missing out on.
Expost have been able to provide me with a really unique business address which is exactly what I wanted. The post scanning functions are also fabulous, which gives me much quicker access to inbound mail.
Keep up the great work! I couldn’t be happier.
29 July 2019
Unprompted review
Reply from Expost
...and we couldn't be happier either Tim! Thank you :o)
In truth, customer service is all we do, we don't manufacture anything, repair 'stuff', or supply products... so all of our efforts go into support!
*Fingers crossed* if we are doing our job correctly, we should become invisible in the process. You will be able to forget that we exist and receive your post as normal, until there is a problem... then we jump on it! LOL :o)
We're glad you appreciate the value of scanning, it really is the future (especially post-Brexit). We've another upgrade to your scan viewer in testing now that, we hope, will make it even more useable.
Here's to many years of fixed prices! LOL :o)
Reply from Expost
:*) Blushes
Thank you Sheila. Again, it's so nice to hear that our efforts are appreciated and I'll pass your kind comments on to the peeps in the South West Mail Centre who look after your post!
Enjoy the weather, wherever you are galivanting at the moment... :o)
Expost are the best mail forwarding company in the UK. Period.
Expost are, without a shadow of doubt, the best mail forwarding company I have EVER used. I've tried many different companies over the decades, but Expost stand head and shoulders above the rest.
With other virtual address/mail forwarding providers my mail would sometimes get lost. This caused huge issues for me as you can imagine. The customer service was usually mediocre, with emails not responded to and phone calls seldom answered.
But Expost is a league of its own. In several years of employing the company's services they have never failed to forward a single letter! In terms of my occasionial enquiries, they pick up the phone immediately or answer emails within 24 hours.
A special call-out to Brodie. He is a gentleman and a scholar. He customer service is exemplary and in a league of its own. He works extremely hard to make this the best mail forwarding company in the land and he deserves the very highest praise!
20 July 2019
Unprompted review
Reply from Expost
Wow. No wonder we get accused of writing these ourselves! :o)
Whilst reviews like these are lovely to read and confirm that we're still heading in the right direction, I do wish customers wouldn't keep singling me out for praise... it's everyone else that makes me look good. So here is my chance to thank them on your behalf B :o)
Thank you to the dedicated people who manage and staff each of our seven regional mailrooms from 6am every morning... to the rest of the head office management, compliance, accounting, social media and support teams, and not forgetting our Security crew, who you can now meet at: https://www.expost.uk/staff
And a special thank you to Chris, our Technical Manager, who has the unenviable task of keeping up with our constant development, although he would call it 'fiddling'! LOL :o)
And, of course, thank you B!
Brodie
Expost are 'first class'
I will not waste words. Expost's service is first class, efficient and friendly. Nothing else to be said!
19 July 2019
Unprompted review
Reply from Expost
In the same spirit of not wasting words, ta very much Ray! :o)
This just works
This just works, it really does. I've been with Expost for nearly a year now and I can say with absolute certainty that they provide a seamless, efficient, and professional level of service that's second to none. Like many people who might choose to use a service like this, I move around a lot and work remotely so I do have quite a borderless lifestyle. Using a mailing service is invaluable to me so it's especially important that I can trust and rely on the people who provide it (hence the 5 star rating). The staff are really refreshing to deal with (in a world where customers are nothing more than a number) and I couldn't recommend them enough!
5 July 2019
Unprompted review
Reply from Expost
Good morning Jay :) First of all, thank you for taking the time to write this review... and you made Jess' day with your letter of thanks when she helped solve your little 'problem' yesterday!
It's amazing how much positive impact a kind word can have in a world which seems to becoming increasingly wicked and devisive. We are all someone else's customers, so all we do is try to treat ours the way that we would want to be treated... it was really no great effort, but so very heartening to know that it was appreciated :)
I am so pleased with the efficiency and…
I am so pleased with the efficiency and support that Brodie and Bubbles have provided. Totally put my mind at ease knowing that I could keep up to date with my post in the UK whilst working around Asia. I will definitely use their services again. Very professional and helpful.
28 June 2019
Unprompted review
Reply from Expost
Thank you Ren! :o) It may have just been myself and Bubbles that you've interacted with recently, but with your permission, I'll share the thanks around the whole team :o)
Brodie
The thing that I value most with Expost…
The thing that I value most about Expost is their reliability. I've never had the slightest problem with the forwarding of my UK mail - I just don't have to worry about this any more and it's a great weight off my mind. The service is great, I can control everything online and there are no hidden charges. Many thanks!
24 June 2019
Unprompted review
Reply from Expost
I did a customer search and we currently have 16 'Daves', 12 'Davids' , plus a 'Dafydd' and a 'Dewi' in the database so, whichever one is you, thank you very much or; Diolch yn fawr iawn Dai! :o)
Excellent Service, Nice People Too......
I live in Asia, this company have helped me a lot. The support is great and they're very friendly people to deal with. Always on the ball.
You won't find better, give them a try, you won't be disappointed....
22 June 2019
Unprompted review
Reply from Expost
Thank you Gerry! You were easy to identify, we only have one 'Olive'! :o)
They are friendly... except when someone brings in a box of cakes, then they all turn into predatory monsters! LOL
Have you seen the new 'meet the staff' page yet? It's linked from 'support' and bound to give you a giggle ;o)
Great service
Great service. Very happy with the job that they do. Always found that they have been ready to solve problems.
21 June 2019
Unprompted review
Reply from Expost
Thank you Carol! We think it's rude not to reply when someone leaves a review... but it's so difficult to think of something to say apart from 'thank you, your words are appreciated'!
So thank you Carol, your words really are appreciated! :o)
Amazing Service
I have had Expost a few years now and I could not live without it’s services . It is indispensable to me . Five star service all the time . Quick responses never a delay. Huge thank you to Brodie and the team . Everyone is so friendly. Honestly no need to look any further everything you could ever need is at Expost . They offer an outpost service also as well as mail hold and scanning .
My favorite part is the personal touch for their clients . Expost go that extra mile to accommodate and help . Never a machine always a actual person that you speak to which is very rear these days. I will be with Expost for many years to come!
Huge thanks again to Brodie and the team .
13 June 2019
Unprompted review
Reply from Expost
:o) To be honest Michelle, I don't do much really, I'm just the manager... this is so much a team game and it's the players on the pitch that run around all day and score the goals! I just wear a suit and do the media interviews ;o)
Oooops... better stop the football analogy there before they demand £80,000 a week and a sponsored Lexus each! LOL :o) Brodie
Excellent service
12 June 2019
Unprompted review
Reply from Expost
Short but sweet! Thank you John... we'll just have to work one star harder ;o)
This most EXCELLENT SERVICE
We initially were sceptical as to the usefulness of having Expost look after our mail.
I can honestly say that it is indespensible. How could we have managed without this most excellent service from Brodie and his team. And we have indeed tested his knowledge.
Documentation from abroad is now a dream. And outpost is another excellent feature.
We cannot rate this service highly enough. Thank you all.
12 June 2019
Unprompted review
Reply from Expost
Good morning, and thank you very much Paul!
Comments like these make our early mornings so much more worthwhile but, in truth, I don't really do very much other than take the plaudits ;o) The ship steers itself these days, the crew are first class, and even the techies down in the engine room have learned to speak in plain English! LOL
Brodie
A very useful service!
We have used Expost now for a couple of years and always found their service to be very good. We have never had any major issues and the few small problems we have had have always been dealt with promptly. We also like the "human" touch they give and by the way it was me that stole the yogurt from the fridge!
10 June 2019
Unprompted review
Reply from Expost
LOL... good morning Toby. Thank you for taking the time to review us, but the 'human touch' is actually the result of very advanced A.I. We. are. all. machines. ;o)
Oh... and the yoghurt was three weeks past it's use-by date! :o)
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