Express Custom USB Reviews 153

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've ordered several times and the rep I work with has always been incredibly responsive. The prices are competitive and the product is as expected when it arrives. They usually forget to send me trac... See more

Rated 5 out of 5 stars

Ashley Chapel Educational Center is very appreciative of the kindness we received from EXPRESS CUSTOM USB. Yesterday, we received new flashdrives with our school logo design imprinted on each one.... See more

Rated 5 out of 5 stars

10/10! Adam was my Account Manager and was extremely responsive throughout the entire order process. Adam was the first to respond to my Quote Inquiry - within 5 minutes! - while other companies took... See more

Rated 5 out of 5 stars

I ordered 250 jump drives imprinted with our society's logo and name, and pre-loaded with 18 files (9 MB) of data. My contact with Express Custom was Adam Momin who was extremely attentive to my need... See more

Company details

  1. Drives and storage service
  2. Computer Accessories Shop

Written by the company

Express Custom USB is one of the top rated supplier for Custom Flash Drives. We have been in promotional product business since 2009 and have served thousands of clients from local to multi-national companies. We not only sell custom usb drives but also provide top class customer service. Our account managers are always there to help and we offer unbeatable price with top quality products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ashley Chapel Educational Center

Ashley Chapel Educational Center is very appreciative of the kindness we received from EXPRESS CUSTOM USB.
Yesterday, we received new flashdrives with our school logo design imprinted on each one. The customer service was fast and sincere. Mr. Momin monitored the entire process from start to finish. He spent alot of time making sure we were informed along the way and that we were satisfied.
ACEC sends a big THANK YOU

15 May 2018
Unprompted review
Rated 5 out of 5 stars

Good quality for the Price

Overall was satisfied. The product seems well made and durable, though I have not yet tried to load any content on the device as of yet. I like the solid wood structure. It is very smooth and my engraving in it looks great. The process was easy and compared to the competition, there was no other place that offered small bulk products at this high a quality with such a low price tag. I communicated with 11 different vendors before settling with this company. I was easily able to upload my design, send over specific fonts, and fully customize both the front and back of the design. I was even offered advice to put my contact information on the back, which I can't guarantee I would have thought to do on my own. The product was processed, designed and shipped within 1.5 weeks, which I have to say was a fairly quick turn-around time.

My only cons with the product are that there are magnets on inner part of the wood cap to hold the wood pieces together (which I wasn't aware even existed). Well, if you don't perfectly line up the wood blocks, the magnets will magnetize to the USB metal instead of each other. But I'm glad they exist because it makes it less likely to fall off.

My other comment is that my design was upside-down on one side and right side up on the other. Looking back at the proof, it was like that there, so I did approve it, but the mock up could have been formatted differently to make it easier for a person to understand that would be the case.

26 April 2018
Unprompted review
Rated 5 out of 5 stars

Prompt effective service

Prompt effective service. Working with Adam was efficient and the product was delivered on time and was of the quality we would expect.

23 April 2018
Unprompted review
Rated 5 out of 5 stars

Very accurate and quick service

Very accurate and quick service. The USB drives look fantastic! I was also given a sample of something that I was on-the fence-about so I could see it in person. Amazing! I will be repeat customer!!

21 April 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, Adam helped me out tremendously and our order of 1000 drives got to us in a very timely manner. Will certainly buy again.

3 January 2018
Unprompted review
Rated 4 out of 5 stars

Good experience

Adam was very responsive and helpful through the ordering process. We had a tight timeline and he insured that we received our custom USB drives and lanyards on time. They looked just as we designed them and they actually sent a couple extra.

18 December 2017
Unprompted review
Rated 5 out of 5 stars

Great company. Definite return customer.

My experience was outstanding.
The account manager I got paired up with was Adam Momin and I couldn't have been happier. He was amazing, extremely helpful and very professional.
When the USB sticks arrived they were even better than I expected.
Very happy with the entire process.

18 December 2017
Unprompted review
Rated 5 out of 5 stars

Definitely recommend this company!

Very prompt with email reply’s. Quick turn around time. And love that they are Canadian. This is my second time ordering and been very pleased. Will definitely order again and recommend my friends.

24 November 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look