Express Oil Change & Tire Engineers Reviews 40,088

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil change service
  2. Auto Air-conditioning Service
  3. Vehicle repair shop
  4. Brake shop
  5. MOT Centre
  6. Tyre shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

5-star
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1-star

Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was quick and reliable.

It was quick and reliable.

28 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

I had a nail in my tire and brought my…

I had a nail in my tire and brought my vehicle in to see if it was repairable. My husband and I were greeted as soon we stepped out of the car by Payton. We left the vehicle there and soon after the repair was complete. When we picked up the vehicle we were greeted again by Payton. This location in Riverview is new and we thought we would give them a try and were pleasantly surprised. We will definitely go back in the future. I would recommend taking your vehicle there.

28 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Great Shop and Personnel

I always use these folks for all my vehicles! Ever since I first met John, the site manager, I was impressed with his demeanor, and straight talk in regards to the care of my vehicles. They are sincere and really great with how they treat their customers. Today, I had the pleasure of meeting Bubba during an oil change for my wife's vehicle. True to form as with all their employees, he was courteous and kept me informed about everything he was doing. He also provided me with recommendations for things the vehicle needed or should be looked at. This location has the oil service drive thru and a repair shop as well, so based on Bubba's recommendations, I'm going to need another visit in the near future! Thank you Bubba and all the great folks at Express Tire & Oil Engineers!

28 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for your review. We’re glad you’re satisfied with the support and recommendations you received from our team and hope to do business with you again in the future!

Rated 5 out of 5 stars

Saved the day!

Saved the day! Stephen jumped right in with no hesitation at the very end of the day…almost closing time. Went above and beyond all the staff was helpful and understanding. Put us first when they could have just closed up for the day and went on home. I highly recommend them. His entire team is knowledgeable and genuinely care about your situation. Most places out here just wanna make a buck off ya or treat you like a number. So again thank you guys! Trust the pros!

27 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Great customer service Thanks Jaquan

Great customer service Thanks Jaquan

23 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Highly Recommend

Toby was phenominal! We were on our way to Florida for spring break when our tire started rapidly losing pressure. We pulled off the highway and into his shop. He quickly surveyed the situation, identified the leak, and successfully patched it. We were back on the highway in under an hour. He was knowledgable, kind, and considerate of our situation and young children. Highly recommend! Thank you again!

27 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 2 out of 5 stars

Don't go here!!!

Don't go here! They claim to have Master Tech's that supposedly diagnose your vehicle's issue and they guess at what you're problem is then they fix something that isn't wrong with your car to begin with and the problem still isn't fixed. Then they expect you to bring your car back so you can spend even more money with them guessing what the issue is on your vehicle! Very disappointed!!!!! They've lost our business!

18 February 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!

Rated 5 out of 5 stars

This was my 3rd time visiting this…

This was my 3rd time visiting this store. All have been quick and smooth experiences. Caleb Cook was my technician this time and I believe he was especially helpful and informative. I appreciated his feedback and knowledge. Thank you

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

I drove up to the location and was not…

I drove up to the location and was not sure where to go. I received a friendly greeting from Tyrese. I showed genuine concern when I told him that I keep a low brake fluid message but was told by another location that my car did not have brake fluid. He look at my brakes and immediately called the brake technician over. My brakes were metal to metal. The technician thoroughly explain the braking process for my car. Although it was close to closing, the decision was made to get me in because it was not safe to continue driving. I observed all the staff render awesome customer service during my short wait. I am so pleased with the overall service, this location has gained a new customer. Thank you to Tyrese and the crew.
COWhite, Prattville Alabama

26 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Shamik was very helpful and…

Shamik was very helpful and professional!

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

First timer

This was my first visit. Even waiting on a few cars in line ahead of me I was out of there in a very reasonable time. ‘Demont’ serviced my car. I could observe from inside the car and could watch everything being done and kept informed every step of the way. The entire staff was great. I’ll be back.

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 1 out of 5 stars

Rotation

Long story! In the past year and a half I have bought 2 sets of tires. 8 tires, and was told that rotating was free. Went 4 times to get the tires rotated with express and every time was told they couldn’t get to it. So needless to say I never got my tires rotated with express . So today I go to get rotations done on a different car. He told me it would be about 34 dollars. I thought was kind of high. So he puts my car on the rack. Comes back to tell me I need new tires. Has a sheet of tire prices. I told him I would never buy another set of tires from express and. So I got to keep my 34 dollars. But along with that I never got tires rotated. I’m so frustrated with this company. Please stop free rotations with a set of tires if you can’t fulfill the promise 🤬

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!

Rated 5 out of 5 stars

staff was very nice

staff was very nice , robert & jabirl did a great job. i was in & out .

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Serviced

I went in to get my oil changed this morning & Bubba was professional, efficient and friendly. He was training a guy and showing him the way . The service was quick and I highly recommend.

25 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I had a great experience here

I had a great experience here. My service tech was Ryan, they were all very nice, professional, and quick. Everything was good and excellent service. I would recommend this place to anyone service was great!

24 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Great

Great, quick service from Amon and the team. Thanks for everything.

24 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

A1 Service

Service was great! Thanks Rock!

24 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Bubba was great

Bubba was great, he had a smile on his face the whole time. Explained everything as he went along with the oil change. It was quick and we get all of our cars and trucks serviced here.

18 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Express oil change in Crestview Florida…

Express oil change in Crestview Florida is amazing and I commend their customer service and trust them with all of my vehicles. Dani has worked on all three of our vehicles and she has always been kind and insightful and we value her knowledge every time she has any feedback on any issue that could be occurring with any of our vehicles. The entire team at the Crestview store has always been welcoming and kind to us including the manager who is very supportive of his team! We could not have asked for better and quicker service and are always confident they will take care of any of our vehicles when they are in their care. Thank you to their entire staff and a special shout out to Dani!!!

24 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

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