The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more
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About ExpressVPN
Written by the company
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.
ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked
Contact info
British Virgin Islands
- support@expressvpn.zendesk.com
- expressvpn.com
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I am relieved to unravel the earlier…
I am relieved to unravel the earlier issues l had. Also, when l had re- established a PIN number l had previously had, this made life much easier for me to change account details.
May use AI-assist with repliesRead more
hasn't worked rigtht since update
hasn't worked rigtht since update-wont connect most times

Reply from ExpressVPN
Very reliable and exelent VPN
Very easy to set up and use,Quick response from the team at Express VPN for any queries
ease in downloading with instructions…
ease in downloading with instructions that are clear.
DO NOT do business with this company!
Don't do business with this company. WORST customer service I have EVER experienced in my life. It has to be a FRAUDULANT company. I have emailed this morning and never heard back. I finally heard back but that happened because of the extensive chat that didn't end with any solution. The email said I will hear back from them within 24 hours. wow. I emailed my info per chat support several times with my requested info specifically to the chat persons and they said they didn't get the emails and yet they provided me with the email which I copy/pasted. I wasted half my day on Customer support chat TRYING to cancel my subscription that I did not know I had with this company to NO AVAIL. I thought it was our personal charge with our computer tech person for so long. My husband told me it wasn't. We have been billed monthly and we don't even use the services. Can't get a hold of billing. Chat support said I need to give them a screenshot of the charge or forget it. I could not get the screen shot. I copy/pasted exactly what was on my CC ...that is all I could do. Exactly what was on my bill to no avail. They would not receive it. That is ludicrous. I requested to speak to the billing dept and was told they have no number or email. wow! They can't get it done. It is crazy! Such a waste of my money and time. No one to talk to but a person hiding behind chat. Asked for a supervisor to talk to just to get more help. They would not do that. So bizarre. I gave the chat people my info on my CC. I could not screenshot it so I copy/pasted EXACTLY what was on my CC and they told me that would not suffice. I will have to cancel my CC and get a new CC just to get off the company subscription. This company has some serious issues. I don't ever remember giving a bad review, but it is impossible to get any help. No "support" what soever. And then they ask if there is anything else they can do for me. My husband is going to be absolutely furious we have to cancel our CC at the end of the day. His life is full enough to deal with all the companies connected to our CC that he would have to give a new CC number to. I can see why the reviews only go directly to the company.

Reply from ExpressVPN
Since I added ExpressVPN I have…
Since I added ExpressVPN I have received no spams.
Process to add my new laptop was pretty…
Process to add my new laptop was pretty smooth process without having to contact help support.
Keep away don't entertain
Never used never connected tried alm ways to get a refund they tell you any thing but no intentions of giving me my money back don't have anything to do with them Terence moore

Reply from ExpressVPN
very easy to use
outstanding VPN, outstanding customer support
I love that my data is protected.
App is effective and easy to use
App is effective and easy to use. Only issue is the need to deactivate to allow access to certain trusted sites.
FOR MR I PLAY PUBG PC AND SENCE I USE…
FOR MR I PLAY PUBG PC AND SENCE I USE EXPRESSVPN THE PING IS ALWAYS REDUCED I LIKE USING IT
Fast professional instructions to fix…
Fast professional instructions to fix my problem. Even though it was a chat, taken care of quickly.A+
It's two ticket numbers for same problam. I disconnected myself in the middle of the chat and started over. 3172550 &31725407
always help full if i have a problem…
always help full if i have a problem quick and responsive
suddenly disconnects a lot
suddenly disconnects a lot and not just like 1 time a week or 1 time every 3 days but like 3 - 5 times a day and happens both on my phone laptop even if im on sim or work or home internet

Reply from ExpressVPN
Completely autonomous and secure for…
Completely autonomous and secure for the last 4 years. Since using Express VPN I am secure using my Android Boxes and cell phones as well as desktop computers, while dealing with cross country endeavours and businesses, and would recommend this company to everyone I know for secure data transfer without big brother and business hackers bothering me with their BS.
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