ExpressVPN logo
Visit website

ExpressVPN Reviews 27,105

•
TrustScore 4 out of 5

4.2

VPN Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability, ease of use, and effectiveness in providing privacy and security. Many people highlight the excellent customer service, noting the helpfulness and responsiveness of the support team in resolving issues and providing clear explanations. The service is also appreciated for its ability to bypass geo-restrictions and its smooth integration across various devices. However, some people were dissatisfied with the user interface of the application, finding the new design too large and less intuitive than previous versions. A few other people also felt that the service occasionally experienced disconnections or issues with connecting on startup. There were also mentions of difficulties with customer support, particularly regarding the lack of phone support and challenges in resolving account-related problems like refunds or disabled accounts through chat.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, highlighting its ease of use,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the great service and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and helpful... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers find the app effective, easy to use, and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the technology for its speed,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the website intuitive, with a... See more

Based on these reviews

Rated 4 out of 5 stars

The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more

Rated 4 out of 5 stars

I am getting repeated drop outs and re-connections (as evidenced by a small window saying reconnecting), that are not by either the NBN (Fiber to the house) or the Router, and I cant figure out why?

Rated 4 out of 5 stars

Convenience, quality and footprint. Easy to use UI & excellent support, if necessary. I've only needed guidance setting up hardware.

Rated 5 out of 5 stars

The team at Express VPN were wonderful. Fast reply, professional and have me instructions to fix my problem. I have used Express VPN for a while now and find it to be the best from others I previou... See more

Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I will not go online without it!

It’s fast and reliable protection for my computer connections. I’m surprised that some of my friends don’t use a VPN! I like that I can mask my location. And I especially like it for travel because I can connect to a local site, which is especially useful for foreign travel. For example, in Europe I can connect to European streaming services without jumping through hoops or being blocked. My VPN connection identifies me as a local. That’s a huge help. The only downside is that sometimes the IP address identifies me as a spammer. So I have to disconnect, get into the desired site, and then reconnect the VPN once I’m inside. Overall, I have no connection problems, and I feel that my communications are safe.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Better connections.

My app is staying connected for much longer durations since the latest update.

Whatever was causing the almost hourly disconnects seems to be fixed. I'm very happy to see this.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

it does not work

13 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Charlie, we'd really like to help figure out what's going on. There are a few things that could cause connection issues and our team can usually sort them out pretty quickly. Reach out to us at support@expressvpn.com or through live chat on our website, and feel free to DM us on social media too so we can make sure it gets proper attention.
Take care, ExpressVPN

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look