Eye Emporium Reviews 

984
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide exceptional service. Many highlight the personalized care and patience received, making interactions pleasant and reassuring. The customer service is frequently described as amazing, with people appreciating the helpful and understanding approach from start to finish. Reviewers also note the thorough examinations and clear explanations provided by the opticians. Customers are also very satisfied with the products, including a great range of stylish glasses and effective solutions for various needs. The company's ability to repair damaged glasses, often at no charge, and provide thoughtful aftercare further enhances the positive user experience. People consistently recommend the services for their efficiency and the overall excellent care received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent care, professionalism, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality of contact lenses and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the staff's professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a great or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Hearing Aid Shop
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses shop

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

984 reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(984)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely experience with Emily and Rita…

Lovely experience with Emily and Rita today with an eye test and my first ever glasses at the solid age of 43! They were very welcoming, thorough and helpful.
I was made to feel very comfortable and they explained the process fully as we went.
I wouldn’t hesitate to recommend John High.
What a fantastic experience and service.
Thank you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Earwax Removal

Absolutely excellent session carried out by Kemi Ogedengbe. This was my first micro suction appointment and I was slightly apprehensive. However, after the process was explained, I was reassured and the outcome was that my earwax was removed and I can hear perfectly well again. Highly recommended. 👍🏼

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I had to visit the Rainham branch…

I had to visit the Rainham branch unexpectedly yet again as I’d managed to snap an arm on my reading glasses. The ladies were unable to find a new arm that fitted this time so, even better, they managed to fit my lenses into brand new frames, polish them and give me a brand new rigid case for them! In effect, I have brand new glasses for just the price of the frames! And all completed in a few minutes, too. Well done ladies. It’s this sort of thoughtful aftercare, as well as the superb clinical care, that makes the optician by far the best in town!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Opticians

Amazing Opticians , all the staff are so helpful and lovely. I saw Narinder who was very thorough and answered any questions I had with a lot of knowledge. The ladies who served me who were Rita and Rani were also very helpful and cleaned my glasses for me! Overall I had a great experience and wouldn’t go anywhere else.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Attended the Rainham Branch

Attended the Rainham Branch for the first time, both staff were extremely welcoming and friendly and I will definitely be returning :)
Thank you for looking after us, the way you treat your customers is extremely friendly and warm

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Rainham branch

Visited the Rainham branch. The staff were amazing. Really friendly, efficient and polite. Would definitely recommend and will be using again when next eye test is due.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great opticians

Sabine and lady at reception very lovely and helpful. So much better than spec savers and tests are more thorough. Specsavers told me I have 20 20 vision. Today I found out here I am slightly short sighted ! Would definitely use again

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I have been the customer for this…

I have been the customer for this optician for years.
My three children all do the regular checks here.
The staffs are very nice and friendly.
I specifically prefer Ms Munira Sabira
She is very professional and helpful

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Eye emporium Wandsworth southside.I can…

Eye emporium Wandsworth southside.I can not recommend these people enough.. Their willingness to go above and beyond in such a friendly and caring manner puts these guys way way above thier rivals. A very special thank you to Isobel and Salim for all their professional help and advice through the whole process, from the comprehensive eye testing to selecting the most suitable and stylish glasses for me.I'll definitely be a long time customer.. Kevin C

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I just took a paid of sunglasses in as…

I just took a paid of sunglasses in as one of the screws has been lost on one side.

They repaired within 5 minutes (when another "big" high street brand had failed!)

I can now go on holiday without having to pay for a new pair!

Excellent, and I would recommend to others!

7 May 2026
Unprompted review

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