Eye Emporium Reviews 

984
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide exceptional service. Many highlight the personalized care and patience received, making interactions pleasant and reassuring. The customer service is frequently described as amazing, with people appreciating the helpful and understanding approach from start to finish. Reviewers also note the thorough examinations and clear explanations provided by the opticians. Customers are also very satisfied with the products, including a great range of stylish glasses and effective solutions for various needs. The company's ability to repair damaged glasses, often at no charge, and provide thoughtful aftercare further enhances the positive user experience. People consistently recommend the services for their efficiency and the overall excellent care received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent care, professionalism, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality of contact lenses and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the staff's professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a great or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Hearing Aid Shop
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses shop

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

984 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(984)

272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best optician in Rainham

I absolutely love visiting this optician office, the vibe is always positive, clean and the front office staff is the sweetest lady. No waste of time, straight to testing. I’ll highly recommend John High optician,

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Zayn provided a very thorough check-up, I have full confidence in the service and will continue to go there for check-ups. The team are very helpful.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy solution to ear wax problem.

I have always used the Faversham branch for my eye tests and glasses, but this time I had to visit for ear wax removal as I'd gone deaf in my left ear.
The micro suction technique was effective, quick and painless.
It's worth the money as it works well, and previous visits to the GP surgery and nurse seemed a lot more of a faff!
I had to return a week later for the other ear to be done, but that's because I needed to use olive oil drops prior to the process being carried out effectively.
Kemi is professional and friendly, as are all the staff actually.
They always give that personal touch to your experience, and I'd recommend this service to others.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I rated my experience as 5 star

I rated my experience as 5 star
Overall, I had an excellent experience in Bethnal Green shop. All the staff ( Optician/ Najiyah and the receptionist/Nilofar) were very polite, friendly, helpful and professional, which made me feel comfortable throughout my visit.
The Optician, Ms Najiyah was especially outstanding. She was very patient, kind and attentive, and I could truly feel his dedication and care for his patients.
She was extremely polite and professional.
The Receptionist, Ms Nilofar, I observed that she was polite, kind and efficient with every customers
Thank you again for the excellent service. I am very grateful for the care I received.👍

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Glasses purchase review

From the ease of booking, through the communications delivered by your staff I couldn’t recommend the store high enough. Everyone was super helpful and professional and turned my glasses around in short time for my upcoming wedding. Great products, great staff and great store. Thank you

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Stratford branch

Stratford branch: I've been using this opticians for around 15+ years for myself and both my children (now young adults). They are always professional, knowledgeable and friendly. The wait time isn't too long, the most I've waited is 20 mins! They are really good with communication, always send reminders by text and letter, easy to make an appointment. No issues at all. Just booked my next eye test, as usual easy and friendly service.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Rainham branch

I visited the Rainham store today and was so incredibly impressed by the customer service provided by the manager, Rita. I went in to browse and have now decided I’ll use this store and its services instead of Specsavers. They have a great range of glasses, and they offer free eye tests to people who work in the area. Rita went above and beyond with how helpful she was to myself and my daughter regarding eye tests and helping with glasses. Professional, warm, great service, great products. Highly recommend this opticians.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Isabel was so great from start to…

Isabel was so great from start to end.... she proper went above and beyond. In my case it is very unusual as normally they just show you glasses and walk away (other places I've been too like boots, specsavers) etc.
This store in wandsworth simply the best. Thank you Isabel God bless you. I had a 10/10 experience here. So Nice and understanding. She is so good with customers and genuinely a nice Lady x

14 April 2026
Unprompted review
Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

I was there today for an eye checkup and OCT SCAN. The doctor was Omar Uddin, he was very good and very friendly. He gave me a detailed and careful checkup. I am very satisfied and you deserve it 🌟🌟🌟🌟🌟

26 March 2026
Unprompted review

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