I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Eye Emporium
Written by the company
About Eye Emporium
Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.
We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.
At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.
Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.
From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.
Contact info
United Kingdom
- info@eye-emporium.com
- eye-emporium.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best optician in Rainham
I absolutely love visiting this optician office, the vibe is always positive, clean and the front office staff is the sweetest lady. No waste of time, straight to testing. I’ll highly recommend John High optician,
Excellent service
Very friendly, approachable staff who go out of their way to help & advise you.
Excellent service
Excellent service, Zayn provided a very thorough check-up, I have full confidence in the service and will continue to go there for check-ups. The team are very helpful.
Kemi was so helpful to me her…
Kemi was so helpful to me her communication and customer care was fabulous.
I have popped into this opticians twice…
I have popped into this opticians twice and Lewis helped me out without any bother. What a delightful, polite young man. Thank you so much Lewis for being so kind 😊
Quick and easy solution to ear wax problem.
I have always used the Faversham branch for my eye tests and glasses, but this time I had to visit for ear wax removal as I'd gone deaf in my left ear.
The micro suction technique was effective, quick and painless.
It's worth the money as it works well, and previous visits to the GP surgery and nurse seemed a lot more of a faff!
I had to return a week later for the other ear to be done, but that's because I needed to use olive oil drops prior to the process being carried out effectively.
Kemi is professional and friendly, as are all the staff actually.
They always give that personal touch to your experience, and I'd recommend this service to others.
I rated my experience as 5 star
I rated my experience as 5 star
Overall, I had an excellent experience in Bethnal Green shop. All the staff ( Optician/ Najiyah and the receptionist/Nilofar) were very polite, friendly, helpful and professional, which made me feel comfortable throughout my visit.
The Optician, Ms Najiyah was especially outstanding. She was very patient, kind and attentive, and I could truly feel his dedication and care for his patients.
She was extremely polite and professional.
The Receptionist, Ms Nilofar, I observed that she was polite, kind and efficient with every customers
Thank you again for the excellent service. I am very grateful for the care I received.👍
Broken Frames
I broke my glasses, popped in and walked out 10 minutes later all sorted, amazing service!
Excellent opticians
Very friendly, thorough and knowledgeable service, highly recommended
Glasses purchase review
From the ease of booking, through the communications delivered by your staff I couldn’t recommend the store high enough. Everyone was super helpful and professional and turned my glasses around in short time for my upcoming wedding. Great products, great staff and great store. Thank you
Stratford branch
Stratford branch: I've been using this opticians for around 15+ years for myself and both my children (now young adults). They are always professional, knowledgeable and friendly. The wait time isn't too long, the most I've waited is 20 mins! They are really good with communication, always send reminders by text and letter, easy to make an appointment. No issues at all. Just booked my next eye test, as usual easy and friendly service.
I wish i had got prescription…
I wish i had got prescription sunglasses sooner. I love them.
Rainham branch
I visited the Rainham store today and was so incredibly impressed by the customer service provided by the manager, Rita. I went in to browse and have now decided I’ll use this store and its services instead of Specsavers. They have a great range of glasses, and they offer free eye tests to people who work in the area. Rita went above and beyond with how helpful she was to myself and my daughter regarding eye tests and helping with glasses. Professional, warm, great service, great products. Highly recommend this opticians.
Isabel was so great from start to…
Isabel was so great from start to end.... she proper went above and beyond. In my case it is very unusual as normally they just show you glasses and walk away (other places I've been too like boots, specsavers) etc.
This store in wandsworth simply the best. Thank you Isabel God bless you. I had a 10/10 experience here. So Nice and understanding. She is so good with customers and genuinely a nice Lady x
Great service
Great service, everyone was very kind and helpful at the Roman road location!
Amazing service by the Wandsworth…
Amazing service by the Wandsworth branch - incredibly kind and generous with their time. I could not recommend more highly!
Lewis has got the patient of an angel
Lewis has got the patient of an angel, and nothing is too much, so that you are completely satisfied with your new glasses. John High are very efficient, and take great care of their clients.
Lewis fixed my sunglasses
Lewis fixed my sunglasses - he was friendly, approachable and happy to help. Lovely welcoming environment. Recommended
🌟🌟🌟🌟🌟
I was there today for an eye checkup and OCT SCAN. The doctor was Omar Uddin, he was very good and very friendly. He gave me a detailed and careful checkup. I am very satisfied and you deserve it 🌟🌟🌟🌟🌟
Very good 👍 and my kids so happy…
Very good 👍 and my kids so happy dr.ibrahem is very kind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
