Eye Correction Centre Reviews 775

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and kindness, making every interaction pleasant and reassuring. The service provided is frequently described as excellent, with many highlighting the trouble-free treatment from initial consultation to final check-up. Reviewers are particularly impressed with the clear explanations, detailed guidance, and the overall efficiency of the procedures, leading to excellent results and improved vision. The customer service is often highlighted as exceptional, with people appreciating the constant communication, quick responses, and the supportive aftercare provided by the team. Many also noted the compassionate approach and the effort taken to address concerns and put minds at ease throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highly recommending the doctors and their teams for... See more

Service

Reviewers mention positive feedback about service, consistently praising the exceptional care,... See more

Customer service

Users describe positive interactions with customer service, highlighting that staff explained everything... See more

User experience

People report positive experiences with the user experience, with many describing the procedures as flawless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff very professional and approachable. All correspondence was timely and data protected at all times. If I had any concerns the admin team dealt with them quickly. The service provided throughout... See more

Rated 5 out of 5 stars

Trouble free treatment from initial consultation to final check up. Mr Goel is an up to date professional who not only discusses all questions asked but also explains advice given, all done in a frie... See more

Rated 5 out of 5 stars

I was very happy with my treatment and the result achieved. Mr Goel made me feel at ease and confident, and his colleague (Mr Ray?) who did some of the tests, explained everything about the laser tre... See more

Rated 5 out of 5 stars

Around one year ago I had very successful cataract removal in both eyes at Spire Clinic, Abergele. Mr Say Aun Quah, a very pleasant fellow did the surgery and I found him to be very professional and... See more


Company details

  1. Eye Care Clinic
  2. LASIK Surgeon
  3. Ophthalmologist

Written by the company

State of the art Vision Correction (laser eye surgery and lens surgery), Cosmetic Eye surgery and General Eye care services


Contact info

4.9

Excellent

TrustScore 5 out of 5

775 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent cataract surgery

My cataract surgery was a very good experience with an excellent outcome. Mr Goel was very thorough with pre and post operative checks, always prepared to answer questions and made me feel confident about the surgery. The admin staff were very helpful and information and appointments were sent promptly. Many thanks to all those involved.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Nervous patient. The parking was good as was the…

The parking was good as was the coffee/tea whilst waiting. Lindsay who tested my eyesight was really approachable as was Mr Hickley, they both made me feel relaxed and gave me all the information I needed. I will definitely be having my surgery at The Spires in Warrington.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Mr Say Aun Quah

I saw Mr Say Aun Quah after researching many Opthalmologist due to developing PCO from surgery elsewhere. Mr Say Aun Quah took plenty of time to do a thorough examination and answer all my questions and we agreed laser surgery would be the only thing to correct my PCO.
I booked the laser surgery and although I was very nervous I was put at ease by Mr Say Aun Quah and the laser was totally painless and very successful.
Mr Say Aun Quah and his team made me feel loke a very valued patient. His secretary Amanda was very helpful too. Highly recommend professional yet friendly service. Thank you.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent eye consultant.

I have to tell you of my very positive experience with Eye Correction Centre at Spire Health Hesslewood clinic.
On Friday 16th Feb,2024 I had laser treatment on my right eye, and Wednesday 27th March 2024 cataract
removal on left lazy eye.
I went for my appointment hardly able to see ,very blurred vision. I met Mr S Goel, he was very reassuring and knowledgeable, he and his team carried out tests etc, he told me about laser treatment ,which I agreed to on my right eye that afternoon.
I was well pleased with result, for first time in months my vision great due to Mr Goel expertise.
On 27th March 2024 I had the cataract removed from left lazy eye, now three weeks later my eye is near totally recovered and thanks to the team led by Mr.Goel. The best thing I did was make appointment with this eye consultant, thank you so much.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Caring

I am responding to the recent cataract operations on both eyes on behalf of my Mother, Margaret. Many thanks to Mr Goel and his colleagues for providing such a professional and caring procedure which gave confidence and reassurance to my Mother in the pre-op and post-op phases. She is thrilled to have her eyesight restored and has returned to her avid reading and piano playing perfectly.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

From the first meeting I had a very positive experience

From the first meeting I had confidence, an ophthalmic optician carried out the scans and measurements in addition to my sight assessment. This was followed by sitting down with Mr Goel who carried out the final part of the assessment. The procedure and choice of Lenses was discussed at this point. my procedure dates proposed for both eyes with a week in between.
My first eye did not go according to plan, Mr Goel discovered my eye had suffered trauma at some point and required stabilising, he had the skills to deal with the issue and then proceed to fit the new lens.
The second eye went according to plan. So was back in the ward within 20 minutes. From arrival at the clinic to going home was less than 90 minutes.
The nursing staff at every step of the way were very helpful and empathetic. My pre assessment was carried out by Jo one of the nurses who had undergone cataract surgery with the Sam type of lenses being fitted, the EDOP to me. This was exceedingly helpful in talking through what to expect post surgery.
I highly recommend SpireHealth and in particular Mr Goel, check out his cv for yourself on LinkedIn.
I checked out other clinics who are well known, but Spire Health was the only clinic to use an ophthalmic optician to carry out the scans in addition to the sight assessment.
Whereever you go make sure your consultant does more than cataract surgery, for example do they do cornea transplants etc. I am glad I did, just in case your one of the 10% like me.

6 April 2024
Rated 5 out of 5 stars

cataract surgery

Following cataract surgery to both of my eyes, my vision now is great!
My surgery was complicated due to past laser treatment done elsewhere which was only effective for a year. On top of that, I developed astigmatism and cataracts so my vision was very poor.
Mr Goel went to great lengths in the pre assessment explaining in detail the best way forward, performing multiple tests for his calculations to ensure he could get the best vision possible for me and my lifestyle.
This was all done in a friendly approachable manner which really helped to put me at my ease.
My surgery went smoothly without any discomfort at all.
My outcome is exactly as he explained it would be.. excellent clear distance vision but I need glasses for near sight. Even my astigmatism has gone!
My care throughout was excellent, I cannot recommend Mr Goel highly enough for his individualised approach and expertise.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellence is Mr Say Aun Quah

Meeting with Mr Say Aun Quah helps you learn what is the problem with your eyes and what can be done to get the best outcome .
Also the important thing we need to know is the cost and this is carefully explained .
The treatment was done at suitable time in very comfortable conditions at The Spire Regency in Macclesfield

22 March 2024
Rated 5 out of 5 stars

Highly recommended for cataract surgery

I have no hesitation in recommending Mr Say Aun Quah for cataract surgery.
I had Lasik surgery for short-sightedness 20 years ago, so wanted the best treatment possible in case of complications.
From the start, Mr Quah was professional, approachable and reassuring, clearly explaining my options of different lenses. I had my first consultation at Bangor Eye Correction Centre with the cataract surgery being done a month later at the HCA Wilmslow Hospital. The operation was done under local anaesthetic, took approx. 15 minutes, and was completely pain-free. When the anaesthetic wore off, I had slight discomfort for a couple of days, but not even bad enough to take paracetamol.
I have had two follow-up consultations - Mr Quah is pleased and so am I! I would like to thank him and his team for their care throughout.

9 March 2024
Rated 5 out of 5 stars

Highly recommend - Mr Hickley

We recently had an appointment with Mr Hickley to assess our 5 month old baby with mild ptosis. We couldn’t recommend him more highly. He was reassuring and very approachable and was happy to answer all of our questions no matter how simple. We are grateful to know that our son’s treatment will continue under his care.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Mr. Quah is an excellent and compassionate surgeon achieving fantastic results and giving superb pre and postoperative care

I'm 32 years old and have been wearing glasses for the last 17 years. Whilst I was content to wear glasses in my day-to-day life, I found them a nuisance when swimming, diving, or playing sports. I asked my optician about laser eye surgery and he recommended I consult Mr. Say Aun Quah.

Mr. Quah was able to offer me a consultation at HCA Wilmslow Private Hospital very quickly.

Upon arrival, an optometrist performed several tests to establish the condition of my eyes before I saw Mr. Quah.

Mr. Quah then examined me, confirmed I was a suitable candidate for corrective surgery, and gave me a comprehensive overview of the different option available to me.

Following his advice, I opted for toric implantable contact lenses. These special contact lenses would be surgically implanted behind my natural lenses.

The lenses were order and a few weeks later I returned to the hospital to receive the implant in my left eye.

The treatment I received was superb. All the hospital staff were attentive and ensured I was comfortable and well looked after.

Mr. Quah was excellent. He fully explained the procedure to my satisfaction and the skill he demonstrated during the operation was exemplary.

The procedure was carried out under local anaesthetic, and lasted between 10 and 15 minutes. There was no pain or discomfort, and I received good post-operative care.

I returned to the hospital a couple of days later for my second operation. The treatment I received was as excellent as it has been during the first procedure.

The next day, the vision in my eye was great. There was very little, if any, discomfort during the recovery period.

Mr. Quah saw me again about a week after my second operation. My eyes were tested and the results showed that I has 20/20 vision.

I visited Mr. Quah again a month later and the vision in my eyes had improved further. My next appointment is scheduled for 12 months time.

The pre and postoperative care has been excellent, and I am thrilled with the results of the surgery. I have been thoroughly impressed by Mr. Quah. He is an immensely talented and compassionate surgeon, and I would highly recommend him to anyone thinking about undergoing corrective surgery.

29 February 2024

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