I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more
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I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more
When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more
There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more
Company details
Written by the company
FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!
Contact info
Charming Building 72 Cheung Sha Wan Road, Flat/RM B 8/F, Kowloon, Hong Kong, 999077, Hong Kong
- +85263491735
- info@eyefreshgo.com
- eyefreshgo.com
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Replied to 25% of negative reviews
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I absolutely love these contacts very…
I absolutely love these contacts very comfortable and can wear them all day and realistic looking highly recommend
Great price
Great price! And I love the natural look of the color blends and then adding the ring just adds the finishing touch.
Robinne Williams
Everything was great I love my contacts…
Everything was great I love my contacts I send in an email and got a response back quickly. I
I've been waiting more than 10 days!!!
I've been waiting more than 10 days and the tracking system says my order has been stuck in Melrose Park, Illinois for 8 days now. I don't even live in Illinois. I contacted customer service and they sent me an admittedly A.I. response saying I have to wait 14 days before inquiring where my order is ... WHAT?!?! Does anyone have a number I can call to speak with an actual person?
Excellent customer service
Excellent customer service
I ordered a color I thought would look good on me and when I wasn’t happy with how they looked I reached out and was quickly assisted and was even offered a free replacement for a color I really liked thank you for your excellent customer service
Jae-El
Everything was amazing!
The contacts are of amazing quality and the customer service is even better!! I am planning to buy more soon and I completely recommend buying contacts from here.
Amazing First Order!
I purchased quite a few colored contact lenses from FreshGo earlier this month for the first time and I'm very impressed and have already placed another order with them last week! Not only are all the colors quite stunning, but they really enhance your entire look with or without make up (I wore them without make up). They're absolutely beautiful colors and despite their affordable price, they are much more comfortable to wear than the FreshLook Colorblends that I'd been using until now. Also, the customer service is exceptional. I would highly recommend them!
I have been buying colored contacts…
I have been buying colored contacts from eye fresh go for almost two years now, and they’ve never let me down. All their contacts are very natural working, and the price is so affordable. Customer service is super quick and easy to deal with if you ever have a problem.
I'D NEVER RECOMMEND THIS COMPANY TO ANYONE!
Back in mid March, I ordered 3 pair of colored contact lenses from this business. The website says they ship in 2 to 6 days. It's over a month later and I still have not received 2 out of the 3 pairs I ordered. I have reached out to their customer service only to get excuses and lies as to where my order is at. Instead of them Express mailing the items, which would have been the proper thing to them for them to do, they have provided me a tracking that basically states they've never sent it. Absolutely horrible!! I will never recommend this company for any business or customer and I certainly will never use them myself.
I was having issues with contacts I…
I was having issues with contacts I purchased, I reached out to customer service. They not only responded quickly but replaced my lenses for free even though I could not return the ones with issues since I had already opened them. Awesome customer service!!!
I’ve been ordering contacts with this…
I’ve been ordering contacts with this company for a couple years now and I’ve never had a bad experience. There was one time I ordered the wrong color and I emailed them asking to change it and they did it immediately without any problem.
10/10 service and quality.
The lenses are super realistic
The lenses are super realistic. People ask me "did you have green eyes and we never noticed". They are subtle and make my face brighter. They are real comfortable and love wearing them!!
Affordable and quick delivery.
I highly recommend them to anyone wanting to change your look.
The customer service is amazing
The customer service is amazing. The lens were everything that I thought that were. Very happy customer. Will be ordering more in the future.
I have some issues with lensse I…
I have some issues with lensse I contact them and I had very impressive experience with them. they were very helpful .I highly recommend this shop. I will buy more in future. I am very happy .
Great costumer service and very…
Great costumer service and very responsive to messages! The lens are very comfy and cute too!
Muy Bonitos
Hello, I loved how quickly my glasses arrived at my house, the excellent color. I am super happy with them.
Good Product and Service / Buen Producto y Servicio
It is my first time buying color contact lenses and it has been satisfactory in terms of service and product. They helped me with shipping information that I couldn't find and the contact lenses look quite natural. I had a good experience and would order again in the future. / Es mi primera vez comprando lentes de contacto a color y ha sido satisfactoria en cuanto a servicio y producto. Me ayudaron con la información del envio que yo no podía encontrar y los lentes de contacto se ven bastante naturales. Tuve buena experiencia y volvería a ordenar en otro futuro.
Great customer service
Great customer service. Ordered the wrong color of
contacts so I emailed them and got a fast response and got my problem solved.
Wonderful Experience
I had the most wonderful experience ordering color contacts for my daughter from FreshGo. They came so fast and shipping was free on my order. However, my daughter wasn’t completely satisfied with the color she chose, so I reached out to find out my options. A rep from FreshGo responded very quickly and provided an option that exceeded my expectations, allowing my daughter to get the color she wanted without any inconvenience to me. I will definitely be ordering from them again!
Satisfied
I loved this company's selection, they had pretty good variety and the products were pretty affordable. The contacts I received were good quality and the customer support was awesome.
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