I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... See more
Company replied
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See what reviewers are saying
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... See more
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... See more
Company replied
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... See more
Company replied
Company details
Written by the company
Home | Vision Test From Home | EyeQue
Contact info
Eureka Dr 39608, 94560, Newark, United States
- support@eyeque.com
- eyeque.com
4.0
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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EXCELLENT
EXCELLENT! My experience with customer service was absolutely PERFECT!My representative was knowledgeable, professional and friendly! Wonderful employee, great experience!
11 April 2022
I still have not received my Eye Que…
I still have not received my Eye Que Kit and it has been weeks now.
10 April 2022
Reply from EyeQue
Hi David,
We apologize for the inconvenience. However, the VisionChecks will not be shipped out until mid to late April as they are out of stock, as specified on our website. This impacts the Vision Monitoring Kit, as they do include the VisionCheck. We understand that getting your products at a timely manner is important for our customers, and once again apologize for the delay and inconvenience.
We thank you for your patience and understanding.
This rating is not for the product as I…
This rating is not for the product as I haven't received it yet. The 5 stars is for communication. I hate when I can't get a hold of a company. Haven't had any such problems with Eyeque.
8 April 2022
Reply from EyeQue
Hi!
We are so glad that you have had a great experience with our Customer Support team! We understand that on time delivery for your products is important, and we apologize for the out of stock VisionChecks that will not be shipped until mid to late April. However, we are happy that you are satisfied with our Customer Support team, and would love to help you with any other questions or concerns you may have at any time! We can always be reached at support@eyeque.com or through chat from 9AM to 4:30PM.
Happy Friday!
Appreciate all the help I received
Appreciate all the help I received. Denzel took an interest in my concerns and continued to check back with me to make sure everything was resolved. Great customer service!
31 March 2022
Try ons ordering difficulty
I should have been told before I spend lots of efforts that try ons do not work with my EGNs. Also I could not yet find it easy to follow through to the next step( ordering glasses)
29 March 2022
Reply from EyeQue
Hi Kais,
We apologize for the inconvenience. We understand that it is frustrating to hear that you are not able to order Try-On Glasses. However, one of our agents have contacted you with additional information and an alternative solution. May we have you double check this please?
I asked questions about the research…
I asked questions about the research behind this product and the helpful staff sent me the original white paper summary. They were very polite and respectful of all my questions.
28 March 2022
Reply from EyeQue
Hello Helene,
Thank you for your feedback and kind words. We strive to be accessible and as informative as we are available for our customers. We hope you were provided the necessary information you were requiring for your research, reach out to us through support@eyeque.com, should you require our additional assistance. Thank you and have a great rest of your week!
Reply from EyeQue
Hi!
We are so glad that you had a great experience with EyeQue Customer Support! Have a great rest of your weekend!
EyeQue is a waste of time and money!
EyeQue is a waste of time and money!
Fun to try it out, but it just doesn't work. Results are WAY off, some numbers are close, but overall useless.
22 March 2022
Reply from EyeQue
Hi Robert,
We understand that our VisionCheck device has a learning curve. We apologize for the inconvenience. One of our agents will contact you shortly to help with your results.
Well done
All items were delivered promptly, I thought Rx was wrong. But it has now gotten much better. It takes time for eyes to adjust, especially if you have astigmatism.
19 March 2022
Reply from EyeQue
Hi Jayme,
Thank you so much for your review! We understand that our products do take time to learn, and are so glad that it has helped!
Have a great rest of your week.
Easy-to-use, accurate technology and great glasses
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really helpful, and I love both sets of glasses I purchased -- one for daily work wear (anti-blue light) and the other for being out in the sun. I've gotten a lot of compliments on them. Thanks!
16 March 2022
Reply from EyeQue
Hi Erika,
We are so glad to hear that you had a great time with our devices, applications, and getting EGNs! We hope this only encourages you to continue supporting EyeQue.
Happy Wednesday!
Was skeptical but loved it.
Was skeptical. It was amazing. Turned out to be as exact as my doctor’s appointment. Easy to do and love that I could do it at home. The test glasses were great. I love this.
14 March 2022
Reply from EyeQue
Hi Gabe,
We are so glad you loved the experience with our product! We are happy that you are now a supporter of EyeQue.
Have a great rest of your week!
When it took a few days to arrive I…
When it took a few days to arrive I just used a ruler. My glasses turned out great. This product is pointless... sorry. I threw away the box w/o even opening it.
12 March 2022
Reply from EyeQue
Hello Sergio,
Thank you for your feedback, we appreciate your candid response. We apologize the process to deliver to your destination has taken longer than expected; we are based in California and understand the time it take for our packages to be delivered to our valued customers can vary depending on location.
Utilizing the ruler method has proven to be effective in some cases but not as accurate of a measurement since the PD measurement is typically taken right at the center of your eye where the corneal reflection is visible when using our PDCheck device. Having the incorrect PD measurement can result in dizziness, nausea, a fishbowl effect, and/or unwanted prism.
We thank you for your support in our products; if you have any questions, please feel free to contact our support team at support@eyeque.com.
The prescription was not accurate.
9 March 2022
Reply from EyeQue
Hi Andrew,
We apologize for the inconvenience. One of our agents will contact you shortly to help you achieve better results.
Great people and amazing technology!
7 March 2022
Reply from EyeQue
Hi Mitch,
We are so happy that you had a great experience with our products and our Customer Support! Please do not hesitate to contact Customer Support once more if you ever require additional assistance. Have a great rest of your week!
I've used this product for years for…
I've used this product for years for both my children. Their concentration was improved and their attention spans increased too. Made a huge difference at school.
I highly recommend it to anyone who want to aid their child's concentration and attention spans.
The product is completely natural.
6 March 2022
Unprompted review
Reply from EyeQue
Hi Rebecca,
We are so glad to hear that you had a great time with our device! We are happy to hear that you, as a guardian, are having an easy time helping your children test with the product.
Thank you very much for your review. Have a great rest of the week!
highly recommend EyeQue Visioncheker0…
I highly recommend this company & product. I did lots of research & read a lot of rewiews before deciding to purchase. I honestly couldn't be happier with my decision. It does take a little bit to get the hang of but it's not eye surgery. I took 3 tests back to back in 2 different sessions about 3 wks apart. I received my try on glasses today and they are great. As if I went down the street to a chain eyestore & ordered them. They're as close to perfect as they can be for distance only glasses. I have already told everyone I run into about the amazing accuracy & convenience of the EyeQue visioncheck. If you're considering the EyeQue VisionCheck, i say just do it already.
5 March 2022
Reply from EyeQue
Hi Angela,
Thank you for your honest review! We understand that our products take time and patience. We are glad that you had such great results!
Have a great rest of your week!
Very rapid response ,clear illustration…
Very rapid response ,clear illustration ,sincere help
5 March 2022
Reply from EyeQue
Hi Rasha,
We are glad that you had a great customer experience! Please do not hesitate to reach out once more if you require anymore assistance.
Have a great rest of your week!
Used EYEQUE to get prescription
Used EYEQUE to get prescription. Ordered glasses online. Can't see with them at all
3 March 2022
Reply from EyeQue
Hello Michael,
Thank you for your honest feedback. A support agent will reach out to provide further assistance.
I did’nt rate 5 star yet because we are…
I did’nt rate 5 star yet because we are still using this resource. I am very satisfied using Eyeque hopefully getting new glasses as a result.
Thank you
1 March 2022
Reply from EyeQue
Hi Larry,
We are glad you are giving our device a try! If you have any questions or concerns, please reach out to support@eyeque.com.
Return.
Bought it. It didn't work for me. Returned it. Had to contact then 4 times to finally get a refund. And now they keep sending requests for a rating... which I give. Then it comes again. Sigh.
1 March 2022
Reply from EyeQue
Hello Alison.
We appreciate your feedback and understand your frustration. Each ticket that is sent or any communication our customer provides us does result in a feedback survey. However, responding to just one of them will suffice. We will have our team look into our survey format and frequency of delivery. Thank you for your patience!
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