I rang Eyetek to help with the camera issue. Jordan was really helpful, even sending me a video to help get the problem sorted. Brilliant job and would definitely recommend them. Many thanks once agai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... See more
Company replied
The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... See more
Company replied
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... See more
Company details
Information provided by various external sources
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Contact info
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
4.4
Excellent
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you the service was excellent &…
Thank you the service was excellent & the item is great , only one thing was the delivery company dhl nearly lost the item because they left it on the doorstep anybody could of pick it up lucky I got the item cheers
16 January 2021
The support staff on the on-line chat…
The support staff on the on-line chat have always been helpful, through an initial purchase, a couple of hiccups and a couple of spares purchases.
They know their product and advice given has been spot-on.
12 January 2021
An excellent company
An excellent company. I'm very pleased with the product I ordered and quick delivery too. Discreetness if required, I can't fault them so 5 * from me.
10 January 2021
Great products good price
First time buying from this company I received a great product at a good price and it was posted out to me very quickly
9 January 2021
Cant fault the service
Cant fault the service, order placed and here within a couple of days. The product looks good but the instructions could be written better. The quality of the recording is pretty spot on so no complaints
18 December 2020
Excellence.
My items arrived very quickly, discreetly packed and as described. I had a query and I wasn't supported by one but TWO people. Very professional and helpful company.
11 December 2020
all came quickly proffesionally made…
all came quickly proffesionally made and as described
7 December 2020
Pen is ok but not brand new. Disappointed for price.
Pen arrived in good time and looks fine BUT on inserting memory card into my laptop I found someone elses footage on it. This item is not new!!!! Considering price I would expect it to be brand new.
3 December 2020
Reply from Eyetek Surveillance
Dear Frances
The footage on the pen is put on by us, as we test each item prior to shipping to ensure no faulty ones get sent out to the customer.
If you are unhappy with the pen it is no problem returning it for a full refund.
Very efficient and reliable service.
15 November 2020
Their technical support was very helpful
14 November 2020
Absolutely brilliant after sales…
Absolutely brilliant after sales service, 'Phil was brill' Late problems with a previous purchase and they took time and effort to successfully resolve the issue free of charge. Very impressed and would happily recommend them.
7 October 2020
Unprompted review
Excellent customer service and after care!
I would like to honestly comment that the after care service provided by Eyetek Surveillance is outstanding. I had a query regarding a damaged part in September 2020 regarding an item purchased. They were very helpful and able to resolve my query within 48 hours, which I am still in shock. They have any amazing team that is willing to listen and help their customers in anyway, which I experienced first hand. Thanks again guys and I look forward to shopping with you in the near future.
4 October 2020
Unprompted review
Great service from Eyetek
Great service from Eyetek. I was able to contact them asking for advice and I had a very swift response to my question. They know their products and are very helpful.
25 September 2020
Unprompted review
I had some problem with the place that…
I had some problem with the place that was to except my parcel, eyetek was very efficient ,immediately sorting this issue out so , I would recommend this company they have a great personal touch
23 September 2020
Unprompted review
Good service and prompt response
Good service and prompt response. Many Thanks 😊
21 September 2020
Unprompted review
In this day and age i thought such good…
In this day and age i thought such good service was a thing of the past...very impressed by the communication and speed ... five stars for sure and would not hesitate to recommend this company...
17 September 2020
Unprompted review
It's very good easy to setup
It's very good easy to setup, good quality of the camera. Sometimes it's offline but nothing to worry you just need to reset the charger and in few minutes it would be online again.
31 August 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.