I rang Eyetek to help with the camera issue. Jordan was really helpful, even sending me a video to help get the problem sorted. Brilliant job and would definitely recommend them. Many thanks once agai... See more
Company replied
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See what reviewers are saying
I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... See more
Company replied
The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... See more
Company replied
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... See more
Company details
Information provided by various external sources
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Contact info
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
4.4
Excellent
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Highly recommended
First class customer service and top drawer equipment.
Highly recommended
26 August 2020
Unprompted review
Reply from Eyetek Surveillance
Dear Shaun
Thank you for taking the time to review our business, we're glad we were able to help.
I will pass your comments on to the team.
Phil Stevens
Director
Incredible!
Well what can I say? Eyetek really do put the customer first! I bought two items and had to send them back, even though there was nothing wrong with them. I drove the products back myself even though this wasn’t necessary and was greeted by Mandy the owners wife who was very understanding. I felt like they really do care about their customers. Ignore the bad reviews because from what I have experienced, they are a company that will sort it out for you regardless of the query, even if you have had second thoughts. Thank you to the Eyetek team. Their customer service is second to none! X
17 August 2020
Unprompted review
Reply from Eyetek Surveillance
Hi Mathew
Thank you for the review, we do try and offer our customers a first-class service and this type of feedback makes it all worthwhile.
Phil Stevens
Director
This unit has got to be the biggest…
This unit has got to be the biggest heap of rubish I have ever purchased should be sold as a £20 DIY unit. only works for 10 mins before the camera overheats and shuts down.
13 August 2020
Unprompted review
Reply from Eyetek Surveillance
Dear David
if you are having problems it would be better to call our support team rather than just put a 1 star review online, as we have not been given the opportunity to try and resolve the problem, It is unlikely to be overheating that has caused it to shut down, this is usually caused by either a low battery or an SD card problem as the unit will shut down if it can not access the SD card.
If you would like to give us a call we will work this out with you as these are fully tested before shipping and if you are still unhappy with the product there is no problem returning it for a full refund.
Regards
Phil Stevens
My purchase got lost by the courier
My purchase got lost by the courier, Once courier excepted the parcel lost Eyetek straight on the case. Item out of stock but delivered the day after fresh stock arrived.
30 July 2020
Unprompted review
Excellent customer service and advice…
Excellent customer service and advice and delivery were very good.
15 July 2020
Unprompted review
Reliable products...
Products bought have always been well made & reliable.
Fast delivery too!
13 July 2020
Unprompted review
Good little camera
Good little camera, does what you expect. Took a bit of time to connect to the app and the Wi-Fi but once done it all works great👍
3 July 2020
Unprompted review
Website wasnt updates so item not in…
Website wasnt updates so item not in stock
9 June 2020
Unprompted review
Reply from Eyetek Surveillance
Dear Paul
Please accept my apologies for any inconvenience caused by this, we try to keep stock up to date but occasionally we miss items.
Regards
Phil Stevens
had a problem getting set up
had a problem getting set up - they called me back, walked through it and under 10 minutes later it was solved.
5 June 2020
Unprompted review
Good service parsal coming quick I like…
Good service parsal coming quick I like and good quality
2 June 2020
Unprompted review
EYETEK
Phil, Mandy and their team provide a professional service backed up by practical experience of their own top class products. Eyetek is always the should be the first stop location for professional surveillance products.
John Montgomery Operations Director Gilbert Law
27 May 2020
Unprompted review
The man I was speaking to on the phone…
The man I was speaking to on the phone was very helpful and sent me the link to purchase item. Which made it more easer for me as I'm nt that good when it comes to technology
So far it seems to do what it says on the tin
18 May 2020
Unprompted review
Relentless Customer Service!
Thoughout even the most trying experience with the couriers, Eyetek's customer service levels can only be described as extreme and relentless.
Phil and Mandy are absolute stars, chasing the location of my order feverently.
Wholeheartedly endorse the Eyetek team, there's simply no competition!
11 May 2020
Unprompted review
Eyetek Surveillance R OK!
I got a call back from the business as I left a message. He assured me that my order would go through (I forgot that my order was placed on Good Friday) and sure enough, my Paypal a/c kicked in and processed the payment after the Bank Holiday. I was kept informed when the DHL delivery would arrive and while the 1st delivery couldn't go ahead as planned, it arrived the next day. The item was as described and in good condition. I have nothing but good things to say about this company.
22 April 2020
Unprompted review
Would be good if a service could be…
Would be good if a service could be provided out with 9-5 hours ie weekends
23 March 2020
Unprompted review
Reply from Eyetek Surveillance
Dear Angela
Thank you for your review
The credit system is not automatic and the credits need to be added manually, we are looking for a way around this.
Meanwhile if it is urgent e mail us as the e mails are checked out of hours and we will do our best to put them on.
It does everything it says on the…great piece of kit. Highly recommend it.
It does everything it says on the packaging.
19 March 2020
Unprompted review
impressed with customer service
was Impressed
It was even set up and ready to use because they checked it before posting to me
9 February 2020
Unprompted review
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