Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from eZhire
Dear Mohamed Elgendi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Fahad is very accommodating with me by…
Fahad is very accommodating with me by returning the car I rented in deira
7 April 2026
Unprompted review
Reply from eZhire
Dear Benjamin Uy, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Horrible experience and not trusting…
Horrible experience and not trusting company. Be careful of refunds and extra charges. Will never repeat this experience. Rent from a reputable company like Avis or Hertz
27 February 2026
Unprompted review
Reply from eZhire
Dear Radwan Masri,
At eZhire, your satisfaction is our top priority. We sincerely apologize for the inconvenience you have experienced and understand that your recent experience did not meet our expected standards. We truly regret any frustration this may have caused.
We have carefully reviewed your feedback and taken the necessary actions to address the concerns raised, ensuring such issues are avoided in the future. As part of our resolution, your refund has been processed and should reflect in your account within 3 to 5 working days.
We appreciate your patience and understanding while we continue to improve our services. Please feel free to reach out if there is anything further we can assist you with.
Your feedback is extremely valuable to us and helps us enhance the overall customer experience.
Thank you once again for bringing this matter to our attention. We sincerely apologize for the inconvenience caused.
Kind regards,
Team eZhire
Reply from eZhire
Dear Savindu Vikasitha, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Giwrgos Kottis, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
5star experience.rate is competitively lower.
Car rent rate is competitively lower than others. Staffs are friendly and very accomodating.No addiditional charges afterwards, and with easy app everything is faster.
11 April 2026
Unprompted review
Reply from eZhire
Dear Kemberly Lingon, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Dhan Chhetri, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Victor Charlie, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Profissionality
10 April 2026
Unprompted review
Reply from eZhire
Dear Azat Rifat, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Shubham Kadam, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Mithun, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Kapadia Bushra, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Dishonesty at its finest, Integrity at its worst
The original vehicle provided broke down in less than a day and could not be started. A replacement vehicle had to be delivered, and the original car was taken out of service. During that process, I was told over the phone that any fuel surcharge related to the non-operational vehicle would be waived due to the breakdown.
However, a bill was later issued that still included the fuel surcharge. When I asked about it, I was initially told there was no surcharge, even though the invoice reflected otherwise. After further clarification with their rental partner, the correct amount was confirmed and paid.
Well after the payment had already been completed, I was contacted and told the bill was unpaid and was directly threatened with a police case over an invoice that had already been settled. I had to provide proof of payment so they could verify their own records. Only after sending the receipt and following up again was the account finally confirmed as settled.
At no point was an apology provided for the incorrect records, the threat, or the confusion caused by their internal handling of the matter. This reflected poor communication and poor record-keeping.
This issue was not related to Salik tolls, fines, or external authority charges, which were handled without issue. The concern involved the handling of the fuel charge, conflicting information, and being threatened over a bill that had already been paid.
30 September 2025
Unprompted review
Reply from eZhire
Dear Michael,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Very easy to rent ,good staff…
Very easy to rent ,good staff accommodating
5 April 2026
Unprompted review
Reply from eZhire
Dear ERALD SADIWA, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
All was good
All was good, my renting time was a month and the car given was good too.
8 April 2026
Unprompted review
Reply from eZhire
Dear El Ri, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
The most disrespectful costumer service…
The most disrespectful costumer service team I have ever encountered !!!
8 April 2026
Unprompted review
Reply from eZhire
Dear Rénata Rahmeh,
Thank you for sharing your feedback. We sincerely appreciate your patience and for bringing this matter to our attention.
As per our Terms and Conditions, vehicles are expected to be returned with the same fuel level as at the start of the rental. In your case, the vehicle was delivered with 5/8 bars of fuel and returned with 3/8 bars, resulting in a fuel charge. This charge is based on standard fuel rates, and the corresponding invoice has already been shared with you.
We also value your input regarding the return process and have noted your observations. Steps have been taken to ensure our team continues to provide a smooth and professional experience for all customers.
For any further clarification, please feel free to reach us at connect@ezhire.life. We remain committed to assisting you and ensuring a seamless rental experience.
Best regards,
Team eZhire
Good Service and Fast Forward if there…
Good Service and Fast Forward if there is Unavailability of booked car Upon availability they will Upgrade other car for Free
8 April 2026
Unprompted review
Reply from eZhire
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Service was really great
Service was really great. Team was very helpful
7 April 2026
Unprompted review
Reply from eZhire
Dear Hasan Sayed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Mohamed Nagi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Eslam Salah, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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