Ezusbuy Reviews 75

I ordered a product & then canceled it the same day. They emailed me back saying l would get a refund after they "updated " my account. It's been 2 months & They keep saying they have to "update " my account.
DO NOT BUY FROM THIS COMPANY...IT'S A SCAM !!!!!!
Valorie

Very bad customers service, unable to reach to customer support. was waiting for my package for two months and still has not received it. I have send many emails , got two tracking numbers but it has wrong destination. will never buy anything from this website.

I have also ordered a product and never received it.
Kept emailing and messaging and they kept saying it was in customs and they will reissue it. Called and Called and it is only a dumb answering machine. Still nothing.

I purchased this item December 3rd. It's Jan 26th and no item and no refund. This company is based in China and it's a scam.Its probably not even a company. Probably some 15 year old becoming very rich stealing from Americans.

I ordered my product August 2018, never received it. This is January 2019. They will NOT issue me a refund either. Won’t answer emails. DO NOT BUY from this company. It is fake!!!!!!!

My Nightmare! Don't buy from them! I still have yet to receive my refund for an order placed in September that never was sent out.

Please help me get my refund!

It's now January 22 and still no refund on my purchase that was never delivered. I am owed 81.00.

Thank you for your assistance.

K. Renee Fiala

Sent from my T-Mobile 4G LTE Device

Original message

Date: 1/10/19 1:27 AM

To: Stam...

Subject: Ticket U4EOV: You need to make good on your refund



  Your ticket has been created.         You need to make good on your refund             Renee Fiala   Thu, 01/10/19 1:27 am     Message:
Good luck with that. This has been my nightmare with these theives.

Robert,

I have been excessively patient. It's been a month.

No refunds has been received.

No product has been received.

What's the issue?

Please don't waste either of our time telling me you will create a ticket. That's been done 2x already. It means nothing.

It has been since September 26th. And it is ridiculous.

Refund me my money. This is theft.

K. Renee Fiala

Sent from my T-Mobile 4G LTE Device

Original message

From: Ezusbuy Services ezubuyservices

Date: 12/8/18 11:07 PM

To:

Subject: Re: Did not receive tracking

Hi Kathleen, the order should have been delivered by now, we will issue a complete refund. We apologize for the trouble this has caused you. Please allow 5-7 business days to see the credit reversal in your account.

Thank You

Ezusbuy Services

On Sun, Dec 9, 2018
wrote:

Robert,

Re: Order 14952

I'm not sure what the problem is but I think I have been very patient. My order was placed on September 26, 2018. I was told you we updating your tracking system and would receive my tracking number and my delivery would be October 30-Nov 18 by 8 pm. That did not happen.

I was then told on Nov 4th that they would escalate the situation, whatever that meant, and would have tracking by Wednesday. That to never happened.

On November 9th I was told that I would have tracking by Monday that yet again your tracking situation is delayed. Obviously it is not tracking that's delayed is that you are just completely unable to fulfill your orders that are paid for in full.

On November 16th I was told that my delivery would be here by November 30th 8 p.m. . It is now December what? Obviously you have some sort of problem. This should not be my problem. I no longer want your merchandise.

I would like to be notified of my refund having been processed immediately because this shipment should not have taken two and a half months to fulfill. I'm extremely disappointed with you as a company, and will no longer be making any purchases from you.

Sincerely a very patient and dissatisfied customer,

K. Renee Fiala

Sent from my T-Mobile 4G LTE Device
Original message

From: Ezusbuy Services ezubuyservices

Date: 11/16/18 12:55 AM

To: sta

Subject: Re: Did not receive tracking

Hi Renee, we apologize for not receiving the tracking on the given date. Your estimated delivery date is Nov 30th by 8:00 pm. We will send you all trackings by the end of next week. If the order will not be delivered on the given date, we will be glad to issue you a refund.

Thank You

Ezusbuy Services

On Fri, Nov 16, 2018 at 1:30
wrote:

Robert,

I placed my order on September 26. Order 14952. It was supposed to be shipped within 4 weeks. I have been getting the run around about my tracking number. With my last emal I was told that I would receive my tracking number on Monday 11/12. That has yet to happen.

Please provide me my tracking with estimated delivery date immediately or I would like a full refund.

Thank you for your quick response.

K Renee Fiala

Sent from my T-Mobile 4G LTE Device

Original message

From: Ezusbuy Services ezubuyservices

Date: 11/9/18 6:31 AM

To: stam

Subject: Re: Did not receive tracking

Hi Renee, we apologize for not receiving tracking on the given date. Currently, we are waiting for tracking to update. You are scheduled to receive tracking on Monday. Once we have the tracking number, we will send it as soon as possible.

Thank You

Ezusbuy Services

On Fri, Nov 9, 2018 at 4:38 PM
wrote:

Robert,

I have yet to receive tracking information for my order 14952. I was told that this order would be escalated and I would receive tracking information by this past Wednesday. I have received no response.

So what's the deal??? Are you now going to send it overnight shipping due to the delays and lack of response?

Please advise,

K Renee Fiala

Sent from my T-Mobile 4G LTE Device

Original message

From: Ezusbuy Services ezubuyservices

Date: 11/5/18 10:00 PM

To: sta

Subject: Re: Did not receive tracking

Hi Renee, we will escalate this situation for you and have a response with all tracking by Wednesday.

Thank You

On Mon, Nov 5, 2018 at 6:35 PM stam wrote:

Hello Robert,

I am following up on my order from September 26, order 14952. I had been informed that I would receive tracking info on Nov 1st but I have not had any communication thus far.

Would you please be able to provide me my tracking number for my order?

Thank you very much I appreciate your assistance,

K Renee Fiala

Sent from my T-Mobile 4G LTE Device
Original message

From: Ezusbuy Services ezubuyservices

Date: 10/29/18 12:14 AM

To: stam

Subject: Re: Did not receive tracking

Hi Renee, we are sorry for the delay. Due to the overwhelming number of orders processing has been a couple of days late. We would like to let you know that you will receive all tracking on Thursday when we open back up. Our system is currently under maintenance to fix the tracking portal system. Which has been causing delays in tracking being imported. We do apologize for the inconvenience and we thank you for your patience. Your estimated delivery date is Oct 30th- Nov 18th by 8:00pm.

Thank You

Ezusbuy Services

On Sun, Oct 28, 2018 at 8:56 AM stam wrote:

Robert,

I am trying to find out when my order will be delivered. This is my Order 14952.

I have not received any information. The order was placed on 9/26/18.

Thank you for your assistance,

K Renee Fiala

Sent from my T-Mobile 4G LTE Device

Thank You

Ezusbuy Services

Thank You

Ezusbuy Services

Thank You

Ezusbuy Services

Thank You
Ezusbuy Services

Thank You

Ezusbuy Services     Ticket created while on: ezusbuy.c   Powered by LiveChat

SCAM. I ordered a product in September and NEVER received it! Even with lots of messages back and forth to their "customer service" it's never been resolved. They refuse to send it to me and they REFUSE to give me a refund. And now they are ignoring me all together. HORRIBLE COMPANY I would not suggest it to anyone. Looks like they've done this to other people as well.

Do not order from them. I ordered from them in September and never received it. I never even got the tracking number. Every time I contact them via e-mail they give me a new delivery date. And every time it’s the same excuse that it’s stuck in customs. It’s been almost four months now and I don’t think I’m getting anything or getting my money back. I’ll never ever order from them and advice everyone not to either.

I got the belt shock too off of Facebook from this site & I was very skeptical but it works. I’m starting to see the difference. Took 3 1/2 weeks to receive but it was worth the wait. The customer service agents via email were very nice. I don’t order stuff online often but this was a good buy.

I placed my order in September and still have yet to receive it. The tracking number i got with the order never worked! I contacted them through Facebook messenger as directed. I got a fast response that my package was stuck in customs for sometime now and they will reship it. They would give me the new tracking number and never did. It's now almost December and I still have not received my order. The address listed on my credit card statement is for an address in Brooklyn NY. So if it's supposedly coming from that address how is it stuck in customs? I did a google search of the address. It seems to be a residential apartment building. I order online all the time and have never been ripped off. I trusted them with my businesses based on all these "wonderful " reviews online and facebook comments. After doing research there are a bunch of people who never received their products from them. So where did the reviews come from? Fake, made up, bought? I would not recomend anyone give them your information, it seems to be a scam to me. Luckily with the help of my credit card company I was credited my money back. Never ever order online with a bank card! Credit card only!

This is a scam!! Do not order from here!! They didn't send my product and they erased all of my comments on facebook then they blocked me! They do not respond to my emails and no one answers the number that's on their website, I've left several messages and no one has called me! It's been months! So again don't buy from here!