We have used the dog leads for years so was looking at the website and discovered the dog beds! We have been on the lookout for a good quality orthopaedic bed for our Ridgeback dog...we ordered the N... See more
Company replied
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See what reviewers are saying
I purchased the Zero shock dog lead 48” for my Labrador pup Dexter, he’s a growing boy at approx 18kg & very lively. Delivery was very quick & packaged well. I opted for the chocolate colour & the qua... See more
Company replied
Purchased a multicoloured "headlight" for our Cavapoochon. It was the second purchase of the light as we bought one for the Cavachon in early autumn as the evenings became darker. The light is comp... See more
Company replied
Quality products, prompt delivery, good prices = 10/10. (Only thing missing was my free Cocker Spaniel sticker so I can't really complain!) UPDATE:- I would like to add Ezydog sent on the dog sticke... See more
Company replied
Company details
Written by the company
The UK's leading Dog Collars, Dog Harnesses and Dog Leads | @EzyDogUK NOW GO AND PLAY
Contact info
Town & Country Covers Ltd, Nevil Shute Road, PO3 5RX, PORTSMOUTH, United Kingdom
- 02392474711
- info@ezydog.co.uk
- ezydog.co.uk
4.5
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product
Easy to order and a discount code too. Had these harnesses for my 3 huskies over 16 years. Well made heavy duty.
30 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Super speedy to process orders
Super speedy to process orders, keeps you informed every step of the way
And on a previous order I ordered wrong size collar and it was very easy to return
30 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Nice product which will hopefully stop…
Nice product which will hopefully stop our dog pulling as much
30 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Perfect always reliable
4 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
This harness had an immediate curative…
This harness had an immediate curative effect on my dog who constantly pulled on the lead which I had been attaching to the back of his existing harness. As soon as I put the new harness on him and attached his lead to the front ring, he started walking by my side with a slack lead. Thank you, EzyDog.
2 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Very easy to find what you want and… very good quality
Very easy to find what you want and very good quality and easy to order it’s a shame the tracking number doesn’t give you any more details. All you get from the tracking number is when it is delivered.
3 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
I love your dog collars and there was a…
I love your dog collars and there was a good choice when I wanted a new one. It arrived quickly and was safely packaged. Thank you.
4 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Ace leads!
I’ve ordered the same leads I’ve had for years! Absolutely love them! They’re just right for my big boys. The shock proof leads and soft handles protect my back, shoulders and hands. Only had to replace due to wear and tear 🐾🐾
2 July 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Expensive Mistake
Paid alot for this harness . Noted some fraying after a couple months . Contacted Ezydog and sent a pic as requested. Told this was abuse and no way would they replace .
Thought with the £75 cost and the hype this was tough . Obviously not goodbye £75 and pups day trips as we can not afford another. Not the best and tough as they claim for a pup to abuse or me . It's your hard earned if you want to throw away buy one.
With dog use and in car you would think this would be more robust . Imagine a big dog or a door jam . You would be saying so long £75.
To add regarding Ezydog response.
Excessive is stretching the truth abit on your part. Put the pics on here and let your would be customers decide.
Regarding the goodwill discount you state.
That I can have online any way so basically no goodwill there either.
Just really reinforced my review.
As I mentioned to you in my email being honest and decent has cost me alot in life.
In our issue £75.
In response to their reply they just keep on with untruths.
Firstly you are able to get discounts on line .
Secondly if any one want to see the so called extensive abuse and damage please contact me I have nothing to hide.
Please there are cheaper and quality harnesses on the market.
Expensive and not as good as they claim for the money £75 as unfortunately we discovered with a poor customer care.
If Ezydog do reply again to try and vindicate themselves with more fanny I will not respond again.
My point has clearly and factually been made.
It's your £75 of hard earned cash which is precious under our currant climate.
Why throw this away as we seemingly have with this company.
EZYDOG should be called Ezymoney.
Honestly folks go online you will come across discount codes.
Also they claim blue light card holders also get discounts.
This bunch just want your money .
Falsehood after false hood.
EZYDOG EZY £ FOR THEM YOUR MONEY!!!
1 June 2023
Unprompted review
Reply from EzyDog UK
Dear Paul,
Firstly, we would like to apologise for the experience you have received, as we want all our customers to receive the quality products they expect from EzyDog.
Unfortunately, based on the images you provided, it was deemed that there were excessive defects to your product due to chewing or biting. In some areas, the chewing was extremely excessive.
According to our policy, "EzyDog guarantees all products at the time of purchase against material and manufacturing defects for a period of 12 months. This does not include chewing or abuse."
Due to this reason, we are unable to exchange or refund the product, as it is not in a resalable condition and has sustained lengthy use.
We did offer you a 20% discount code as a gesture of goodwill, which you have chosen not to take.
Once again, we would like to thank you for your continued support in creating better products for EzyDog customers, and we appreciate your open and honest review.
---------------------------------------------------------------------
Dear Paul,
Thank you for your updated response.
To clarify some of your points, image uploading is not a feature enabled on Trustpilot.
This product has been thoroughly tested on tens-of-thousands of different breeds. Unfortunately, it is not an uncommon trait for some dogs to chew leads, harnesses, and so on. You are not the first and certainly will not be the last pet owner to have a chewed item.
Once again, the customer service representative offered a goodwill gesture for an issue that is truly frustrating. We do not readily provide discounts, but you opted not to accept it.
As previously mentioned, it is not unusual for dogs to chew items, and we understand that it is far from ideal and can be incredibly frustrating. However, some dogs simply cannot help themselves, particularly if they seek greater comfort or relief from irritation.
Thank you for your understanding.
-------------------------------------------------------------------------
Dear Paul,
Thank you for your additional comments.
Firstly, I wish to assure you that discounts are not available for online purchases in this particular instance.
We apologise if our product did not meet your expectations in terms of value for money, and we acknowledge any dissatisfaction you may have experienced with our customer care.
We have taken note of your concerns and the points you have raised. We recognise the value of your hard-earned money, particularly in the current economic climate. We regret any disappointment caused, as it was not our intention to undermine the importance of your purchase.
We'd like to thank you for your continued support in providing a better experience for all EzyDog customers and we are committed to addressing your concerns and ensuring your satisfaction.
Thanks,
EzyDog UK
Simple ordering and prompt delivery.
4 June 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Brilliant Service!
Brilliant Service from the start. Delivery was fast and products excellent. Used EzyDog previously and is still in very good condition after several years. Will definitely use again. Thanks EzyDog
30 May 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Excellent products and great service
Excellent products and great service. I wanted a new martingale collar as a back up to my dogs harness. Id got her 1st Ezydog checkmate on the recommendation of the rescue when we got her 4 years ago. It’s been great and lasted reallly well, just become a bit snug. The instant chat on the website provided us with all the info to chose the best size option and it arrived super fast with free delivery.
30 May 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Fantastic products
Lots of choice. Love EzyDog products as they are stylish but safe and effective. Was easily able to purchase what I needed. Delivery was speedy.
1 May 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Fits like a dream!
Great info on products and sizes to order correct buoyancy aid. Great price, well made, fast service and fits like a dream!
1 May 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
First Class dispatch very quick
1 May 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
Brilliant service and products
First class experience , I purchased two dog harness, brilliant quality , first delivery. Ezydog give their customers a first class customer service,they even give you when you receive your order a prepaid envelope in case you have to return your purchase, that is brilliant customer service. I always have purchased Ezydog products for our Westies over the years +++++++++++
26 April 2023
Unprompted review
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!
-TH
Brought the Cujo Lead 40 and after less…
Brought the Cujo Lead 40 and after less then 2 weeks is no good... High prices for not a lot
27 April 2023
Unprompted review
Reply from EzyDog UK
Hi Teresa,
We're really sorry to hear about your experience with our products.
If you could please get in touch with us as soon as possible. Lets see if there is a possible resolution to this issue for you.
Email: info@ezydog.co.uk
- LH
great dog collar
brought one 2 years ago and just replaced to freshen up my dog appearance, reliable and trusted
4 April 2023
Reply from EzyDog UK
Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!
-TH
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