Overall very good. The interface was simple and the communication about postage was very good. BUT once I got to the checkout there was hidden fees of shipping and duties that were far more than expec... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The website was very easy to navigate, the products were easy to view - even without clicking on them, making browsing simpler - and the products are high quality and lovely to wear. My only issue is... See more
I got sent the wrong item and by the time it was delivered the item I wanted had gone out of stock. The customer service team in the chat was very helpful and sorted the situation within minutes reg... See more
I ordered my Ferrari cap on Monday and it was delivered on Wednesday - a great turnaround. I liked the easy access to their website and the ease of ordering. I wasn't expecting the £4.50 delivery ch... See more
Company details
- #54 of 71 best companies in E-commerce service
Written by the company
Formula One (more commonly known as Formula 1 or F1) is the highest class of international racing for open-wheel single-seater formula racing cars sanctioned by the Fédération Internationale de l'Automobile (FIA). The FIA Formula One World Championship has been one of the premier forms of racing around the world since its inaugural season in 1950. The word formula in the name refers to the set of rules to which all participants' cars must conform. A Formula One season consists of a series of races, known as Grands Prix. Grands Prix take place in multiple countries and continents around the world on either purpose-built circuits or closed public roads.
Contact info
Touchet Hall Road Unit 61, M24 2FL, Middleton, United Kingdom
- +44 (0) 333.014.4538
- customerservices@f1store.formula1.com
- f1store.formula1.com
4.3
Excellent
6k reviews
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easy transaction.
23 August 2026
Great product and got deliver sooner…
Great product and got deliver sooner than expected .
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Formula 1
Hi, thanks for your feedback, we have reached out to you and we hope to resolve
Delivered as expected
26 August 2026
Excellent
Excellent. Ordered a couple of times and both times items were dispatched and delivered within a few days. Items were exactly as described and perfect for my F1 loving sons. Would definitely recommend.
26 August 2026
Delivery to the wrong address despite correcting address via email
Tried to correct delivery address via email which was not responded too now someone at my old address is wearing my £40 hat!
26 August 2026
Reply from Formula 1
We are truly sorry to hear about the issue with your delivery address and that your email was not responded to. We understand your frustration regarding the hat. We are looking into why your address correction was missed and how we can prevent this from happening again. We've emailed you, we hope to hear from you soon!
I've just bought a polo shirt from the…
I've just bought a polo shirt from the F1 store it's good quality fits well and at a reasonable price nice design
26 August 2026
Great cap,everything was spot on
Great cap,everything was spot on, from ordering to delivery.Highly reccomended.
26 August 2026
Order received as is on the picture and…
Order received as is on the picture and I am very impressed
26 August 2026
Ordered two t-shirts from the F1 site
Ordered two t-shirts from the F1 site.. No problem with orders which arrived sooner than expected. The quality was perfect and sizing no problem..
26 August 2026
Speedy
As usual quick turnaround from ordering and receiving item. Good quality, son was very happy with purchase
26 August 2026
Of course F1 stores have elite shipping…
Of course F1 stores have elite shipping procedures. Everything was brand new in perfect condition. Thanks f1
20 August 2026
Delivery was reasonably fast
Delivery was reasonably fast; the products were OK but I was expecting the material to be of a higher quality; the discounted price was satisfactory but charging a tariff was absolutely unreasonable. I am very familiar with tariff law and despite of the tariffs imposed by the Trump Administration, they did not change or revoke the 'de minimus' provision which excepts shipments of less than $800 US. My shipment was a little over $100. This is just a case of ripping off your customer. You should be ashamed!
25 August 2026
First purchase from Formula One
I recently purchased a T-shirt from Formula One and it was exceptional quality and fast delivery considering that I live in a live on a small island off the West Coast of Canada. Very happy will definitely purchase more items.
25 August 2026
Simply Lovely
Lovely hat. Came within time frame of estimated arrival. Super happy with overall quality and very excited to wear it out!
22 August 2026
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