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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, politeness, and quick responses. Many people appreciate the efficient and easy service, noting the great selection of games and the user-friendly website layout. However, some customers also noted issues with payments, specifically regarding delays in deposits being credited and withdrawals not being processed in a timely manner. A few people mentioned incurring unexpected fees on deposits due to currency conversion.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Payment

Customers consistently express significant dissatisfaction with the payment process. Many reviewers report... See more

Website

Clients share positive opinions on the website, with many praising its great games selection, layout, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of the support... See more

Service

People report positive experiences with service. Customers consistently praise the 24/7 support, quick issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very enjoyable site got loads of games from all ranges I had loads of fun also had big wins very helpful and quick responses from chats would definitely give f7casino a chance for good bonuses and nic... See more

Company replied

Rated 5 out of 5 stars

I was really put off at first when I saw these reviews. But I've been playing for about but I've been playing six seven months now withdrew the other day and I had no problem payment was in my bank th... See more

Company replied

Rated 5 out of 5 stars

Bonuses were really good, seems a good site just went to withdraw funds asked for standard id verification which was accepted and quick, just waiting on withdrawal now, don’t like that you can cance... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

10 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Robert!
We’re so happy to hear about your fantastic experience! Knowing that you enjoyed your time with us means the world. Your support is truly appreciated, and we’re excited to welcome you back again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Good casino friendly customer service

Good casino friendly customer service

8 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Mich!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us. Your satisfaction is our highest priority, and we’re honoured by your support. We look forward to serving you again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Lots of good games

Lots of good games. Very helpful support agents.

9 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Albie!
We truly appreciate your amazing review! It’s wonderful to hear that you had such a great experience with us. Your satisfaction is at the heart of everything we do, and your support means the world. We look forward to welcoming you back soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Best site❤️❤️❤️

8 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Andrei!
Thank you so much for your kind words! We’re thrilled you had an enjoyable time with us. Your satisfaction is our top priority, and we’re genuinely grateful for your continued support. We can’t wait to serve you again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Great site to have some fun on

Great site to have some fun on

7 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Kieran!
Thanks a ton for your fantastic feedback! We’re so glad to know your experience with us was a positive one. Your ongoing support drives us to keep raising the bar. We look forward to having you with us again soon!
Best regards,
F7Casino Team

Rated 1 out of 5 stars

Terrible website

Terrible website, scam-like policies. Firstly the bonus comes with lots of hidden terms and conditions, min withdrawal is £50 and even though I’m not subscribed to any contacting ways, they call and email me trying to sell promotions. They also sell your number to other casinos which you will receive texts from. Don’t trust them

6 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Toby!
We're sorry to hear that your experience on our website didn’t meet your expectations.
Please note that all Bonus Terms are visible at the bottom of the site.
If you have not enabled the options to receive promotions from your account, then these messages originate from a 3rd party.
We do not engage in unsolicited marketing communication. For security reasons, we advise you to refrain from following any links in those messages and to add them to your spam filter, if available. We hope this helps you.
The minimum withdrawal amount is specified in our rules, and we are sorry that it did not exceed your expectations.
By registering on our website, you confirm that you have read and accepted our terms and conditions. While we regret that this has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
F7Casino Team

Rated 2 out of 5 stars

Always enjoying to play and having fun

6 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Rodica!
Thank you for your feedback. We truly appreciate it. We always strive to provide top-quality service and improve wherever possible.
If you need assistance, please contact support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
F7Casino Team

Rated 5 out of 5 stars

The games are fun

The games are fun
The customer service is good at helping you out when your stuck

5 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Charlie!
Thank you for your wonderful review! It’s always a pleasure to hear that our guests had a great experience. Your satisfaction means everything to us, and your support is sincerely appreciated. We look forward to seeing you again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Very good site and helpful if needed

Very good site and helpful if needed

5 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Kieran!
We’re incredibly grateful for your thoughtful review. Knowing that you had a great time with us brings us real joy. Your satisfaction is our greatest reward, and we’re thankful for your continued trust. We hope to welcome you back soon!
Best regards,
F7Casino Team

Rated 2 out of 5 stars

Keep losing my free spins

Keep losing my free spins, but do you win a lot on the game but unable to withdraw?

5 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Miss Chantelle!
We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Very good casino..

Very good casino..

4 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Maciej!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us. Your satisfaction is our highest priority, and we’re honoured by your support. We look forward to serving you again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the customer service and hospitality of a lady called poppy

3 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Chris!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us. Your satisfaction is our highest priority, and we’re honoured by your support. We look forward to serving you again soon!
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Fun games and good service

Fun games and good service, overall a pretty enjoyable experience.

2 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Dear Bon,

Thank you for your feedback! 😊 We’re thrilled to hear that you’re enjoying our games and the service we provide. It’s great to know that you’re having an overall positive experience with us.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Useful information the man was very…

Useful information the man was very helpful

1 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Hey Jane,

We’re so happy to hear you’ve had a great time with our customer service team! 😊 We strive to create a fun and enjoyable experience for all of our players, and your feedback motivates us to keep improving.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Very good communication

Very good communication

1 April 2025
Unprompted review
F7casino logo

Reply from F7casino

Dear Rebecca,

We’re so happy to hear you’ve had a great time with our games and that our customer service met your expectations! 😊 We strive to create a fun and enjoyable experience for all of our players, and your feedback motivates us to keep improving.

Thanks for being part of our community – we look forward to bringing you even more fun moments! 🎉🎰

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Great customer service good games and…

Great customer service good games and overall fun

31 March 2025
Unprompted review
F7casino logo

Reply from F7casino

Hi Shelly,

We’re so happy to hear you’ve had a great time with our games and that our customer service met your expectations! 😊 We strive to create a fun and enjoyable experience for all of our players, and your feedback motivates us to keep improving.

Thanks for being part of our community – we look forward to bringing you even more fun moments! 🎉🎰

Best regards,
F7Casino Team

Rated 4 out of 5 stars

Firstly I like to start off my saying…

Firstly I like to start off my saying this site has many of different games from many of different game providers what are all enjoyable , when signing up to this site I was a little hesitant as this site is based in Puerto Rico an thought that if anything was to go wrong on the depositing side of things or withdrawing side of things there wouldn’t be anything could do realistically, Iv been playing on this site for around 5 / 6 months and never had any issue , the only downside to this site is that you have to wait 24 hours for your winnings to be processed, also if you win on a Friday you won’t get your winnings until the Monday , I woke up this morning (Monday) with a notification from my bank saying Iv had £400 paid into from F7 casino what I won Friday . Don’t listen to the negative reviews on here , this site is legit 100% . I wouldn’t play it otherwise.

31 March 2025
Unprompted review
F7casino logo

Reply from F7casino

Hi Chrisr,

Thank you for sharing your experience with us! We’re thrilled to hear you’ve enjoyed our wide range of games and that your experience has been smooth overall. We understand your concerns about the processing time, but we're happy to hear your withdrawal was successfully processed!

Your trust means a lot to us, and we’re committed to providing a reliable, enjoyable experience every time.

Best regards,
F7Casino Team

Rated 3 out of 5 stars

Hi I was not happy about winning 50…

Hi I was not happy about winning 50 spins on the Friday wheel this morning as you have to deposit to get them,so they not free really but the agent came to the rescue and gave me 20 free spins as a goodwill gesture

28 March 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Gloria!
We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team

Rated 5 out of 5 stars

My experience has been good

My experience has been good, I enjoy the different varieties of games. When I withdraw money it takes no time until it’s in my account. I would recommend this website to anyone.

28 March 2025
Unprompted review
F7casino logo

Reply from F7casino

Dear Celine,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the variety of games and that your withdrawal process has been smooth and fast. Your recommendation means a lot to us!

Best Regards,

F7casino Team

Rated 5 out of 5 stars

GOOD CASINO

Great customer service.good selection of games Recommend!!

27 March 2025
Unprompted review
F7casino logo

Reply from F7casino

Hey!

Thank you so much for your fantastic feedback! We’re thrilled you’re enjoying the great customer service and the variety of games we offer. Your recommendation means a lot to us! 🎰🌟

We hope you continue to have an amazing time with us!

Best regards,
F7casino Team

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