Absolute joke of a company! Pay a premium for postage and it’s been over a week and Royal Mail not scanned the item acording to the company! Day one I asked for a refund and before 6am it’s already s... See more
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Slight delay due shortage, was advised promptly and offered a full refund, however decided to wait, was delivered quickly once stock was available. On delivery found packaging was damaged, split open... See more
I have always brought items for my finches, from Fab Finches. Prices are really good, excellent quality products, the birds love the taste of their water supplements. I have found the website very i... See more
Paid for next day delivery, which is the only reason i was concerned when my order didn’t turn up after quite a few days. I contacted customer service and they sent out another of the same medicatio... See more
Company details
- #254 of 262 best companies in Pet shop
Information provided by various external sources
UK online store of bird health products - Everything from vitamin supplements to medicines For all species of birds to keep your birds in tip top condition
Contact info
United Kingdom
- fabfinches.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good delivery time
Excellent, efficent company, great products.
Clear and helpful information on their web site and quick efficient delivery and communication. Excellent
Informative website for a new bird owner
The website was easy to use and good delivery.
Excellent service and delivery time
Excellent service and delivery time. Would use this company again.
I ordered s76 on the December a little…
I ordered s76 on the December a little bottle I had a bird very I’ll it gave me the option for next day delivery at £25.00 this is a much inflated cost for it but I needed it it turned up on the 31st jan
Why would you offer a next day service if it can’t be honoured I asked them to look into it and try and claim from Royal Mail to get my 25.00 and just got told it can’t be done as it was Christmas shut down but so won’t event try so I have now lost a £200 bird and paid 25.00 quid all other sites I tried to but from were honest and did not offer next next day
A message or a confirmation explaining that a next day would have been the Prefferred option I can’t be bothered to argue over £25.00 but it is the principal
How much did you pay to send me the product was it £25.00 or did you also make money on this aswell ?
Very disappointed
Quick reliable service have used fab…
Quick reliable service have used fab finches in the past and Will be using them again
Helpful and prompt response from…
Helpful and prompt response from company! Unfortunately late delivery due to postal strike!
a reliable firm
got items as quick as they said, very happy with them ,will use again
Not very good
Placed an order and after 5 working days still no updates or item being delivered. I had to chase customer service who’ s straight offered a refund and I asked where was the item, I was informed it was out of stock and would have arrived in 2 weeks. Someone could have just said that after I made the order not waiting for me to chase
The best of the best !
Packaging was damaged
Packaging was damaged. Company very quick to offer replacement or refund.
Next day delivery...brilliant
very fast delivery and well packaged
Great quality products
Great quality products, excellent service and always on hand to give advice.
Good service.The products are good and at a…
The products are good and at a competitive price.Their website is easy to browse and order from.
Highly recommended received on time…
Highly recommended received on time product as discribed very pleased
Item arrived open with produce missing
I ordered a 20kg bird feed bag which arrived open and missing 4kg of produce.
Asked for a new bag but they wanted me to post the opened one to them.
I dont want to walk to the post office with a 16kg bag which I would also have to package, so I ask Fab Finches to arrange a collection themselves.
After 8 emails exchanged I have no product or money, so I have contacted my bank to claw back the payment.
Their service is very poor, should they have packaged the item properly business would have been fine.
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