Absolute joke of a company! Pay a premium for postage and it’s been over a week and Royal Mail not scanned the item acording to the company! Day one I asked for a refund and before 6am it’s already s... See more
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Slight delay due shortage, was advised promptly and offered a full refund, however decided to wait, was delivered quickly once stock was available. On delivery found packaging was damaged, split open... See more
I have always brought items for my finches, from Fab Finches. Prices are really good, excellent quality products, the birds love the taste of their water supplements. I have found the website very i... See more
Paid for next day delivery, which is the only reason i was concerned when my order didn’t turn up after quite a few days. I contacted customer service and they sent out another of the same medicatio... See more
Company details
- #257 of 262 best companies in Pet shop
Information provided by various external sources
UK online store of bird health products - Everything from vitamin supplements to medicines For all species of birds to keep your birds in tip top condition
Contact info
United Kingdom
- fabfinches.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range of hard to get products…
Great range of hard to get products available on site. The postage costs outside the UK are on the high side especially as import duty will have to paid by the customer.
Didn't send the order that I had bought…
Didn't send the order that I had bought and payed for. When I contacted them weeks later, they promised to "re-send". Obviously didn't send then either. They can't show me a tracking number and I never got any shipment confirmation. Never recieved the order. This is now more than three months later, and they refuse to reimburse. -Scammers! Steer clear!!
Edit; For some reason I'm not able to respond to fab finches responce to me in here. NO, they did NOT provide me with any tracking.

Reply from Fab Finches
Took the money for goods that they…
Took the money for goods that they clearly did not have and then told lies stating that the goods had been despatched on Royal Mail 48 hour tracked delivery. No tracking info provided to verify this and no contact from Royal Mail. Surprise surprise no goods arrived a week later either. Refund requested and asked them to call me. No reply to my request and no phone call. Absolutely shocking, definitely not fab customer service. I now see that others have recently had a very similar experience to my own. First and last time I shall be dealing with Fab Finches.

Reply from Fab Finches
Great product
Charged for an item that was out of…
Charged for an item that was out of stock and money not refunded until I asked for it.
Great company to deal with
Great company to deal with, items delivered within three days brilliant
Top-notch service!
The staff at Fab Finches are professional, helpful, and easy to communicate with. Their products are of high quality and are well packaged. I will continue to purchase from them.
Great product
Great product, four of my canaries had feather mite and within a few days of starting the treatment the mite had gone.
Would highly recommend.
Five ⭐⭐⭐⭐⭐
Thanks a lot!!
Hi guys, finally a product that doesn't have to be prescribed by a Vet!! My budgie already show signs of recovery. Thanks a lot!!
Excellent service
Paid for 9am delivery on time as I had…
Paid for 9am delivery on time as I had to leave to catch a flight at 11am. Received notification that they tried to deliver it at 13:08. Now I’m waiting for Royal Mail to send back the order to get my money back. It’s been more than 3 weeks

Reply from Fab Finches
Very good costumer service good luck
These guys are great and always respond…
These guys are great and always respond to orders very quickly.
Thank you as always 👍👍
Good Service
Fab finches has fast become a one stop shop for most items a serious bird breeder would need.
Very quick delivery
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