Factorial Reviews 

We have been using Factorial since 2023, and it has been a great experience so far. From the Customer Success Managers to the Customer Support team, communication has always been easy, professional, and highly effective. The platform itself has evolved impressively within a short time, and it’s remarkable to see how many valuable new features have been introduced since we started using it.

Compared to my previous experiences with other systems, I can confidently say that Factorial has been one of the best HR solutions we’ve worked with. While there are occasional minor bugs, nothing has been critical, and the team resolves issues quickly and reliably.

Their time-tracking and time-off modules are particularly strong—clear, intuitive, and flexible. They offer managers a lot of customization options while providing transparency and ease of use for employees.

We are also starting soon to use their new system integrations for payslips with Datev in Germany, as well as additional modules such as Training and IT Inventory. We are excited to see how these will continue to develop and look forward to the upcoming features and enhancements on their roadmap. Much interesting is their own AI called One and we are very excited to see how far it can assist with day to day operations with Factorial.

One area where we believe there is room for improvement is in the transparency of balance adjustments. Automatic system adjustments in case of errors could be more visible and easier to track. However, what truly sets Factorial apart is that the team listens actively to feedback and is open to discussing improvements and implementing new functionalities based on customer needs.

Overall, we are very satisfied and look forward to continuing our journey with Factorial.

I've been using Factorial for a while now, and the experience couldn't be better. The platform is intuitive, comprehensive, and has made my daily management tasks much easier. In addition, the Account Managers team does an exceptional job: they are always attentive, decisive, and willing to help with whatever is needed.

Thanks to Factorial, we have optimized processes and gained efficiency. I highly recommend it to any company looking for a reliable solution and first-class service.

We have been costumers for almost 4 years now. It's a great tool and it has many appliance.
We have constant contact with out Account Manager Albert and he´s very ser helpful with our demands.
But... as it's a very "new" app and it's growing streadily we notice that it bugs all the time, we have several problems that have been persistent for some time now and we are not having any solution nearly.

The company has been a customer for over 8 years now. The tool is useful and keeps getting updated to include more HR friendly modules and we've always been glad to experience firsthand or even in advance the features. The relationship with our Account Manager has always been great and transparent, even when we had to point out some issues or details that we didn't quite see as useful. Fiorenza Zincone, before, and Alessia Munì, now, have always been very kind and helpful in listening to our feedback, concerns and they always do their best to come up with discounts or useful informations regarding the software and its new modules. I'm giving 4 stars because I can see there's still room for improvement within the software (for example in The performance review feature) and it can still upgrade to include more HR related tools.
Overall the company is satisfied and as part of the HR Team I'm pleased with how the relationship is going so far.

We have been using Factorial for over a year now, and it’s become the backbone of our people operations. Everything from time management to performance reviews and payroll runs smoothly in one place. The platform is intuitive, beautifully designed, and saves our team hours every week.

What stands out most is how fast Factorial evolves: new features, better UX, and integrations that actually make sense. Their support team is responsive and genuinely cares about helping you succeed.

If you are looking for an all-in-one solution that grows with your company, Factorial is absolutely worth it.

Application simple et intuitive que ce soit pour les collaborateurs ou pour les administrateurs.

we like the tool.
customer management and support could be better. platform bugs regularly and features are always shifting

I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent.

I reached out multiple times to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did Adrian H., an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since.

Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount.

Extremely disappointing experience from a company that promotes itself as people-first.

I’ve been using Factorial for a year in an organization of around 300 employees, with multiple legal entities in Spain and international policies. The platform reliably covers core HR functionalities such as time tracking, performance evaluations, follow-up surveys, and training management.
We’ve implemented two key modules: payroll, which didn’t meet our expectations, and expenses, which has been a success. Factorial effectively meets both operational and strategic needs, and its analytics tools add valuable insights.
Communication with the account management team has been smooth, allowing us to resolve issues quickly and benefit from personalized support. The platform continues to evolve, and the integration of Artificial Intelligence is particularly promising.

I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial.

In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game.

But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module.

A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them.

I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry.

Its impossible to get support. They seem to hide behind bots and all that stuff. Many bugs, translations issues and they always charge wrong amount from our credit card

Virtually nothing works for longer than a couple of days

Frequent updates breaking existing functionality, adding functionality we didn't ask for and generally slow and painful to use. Our internal tool which was written by an intern was both ugly but working and blazing fast.

Had to spend a lot of time going through my timesheet for the last 6 months to add up overtime and calculate whether I had compensated for the time off that I took over what I was entitled to. We also can't see time tracked by client, so I had to add that up manually too. Maybe it's the tier we're on but it seems ridiculous to have to do this when we're paying for time tracking software.

Pretty sure we're paying for Factorial so nobody has to manually add up hours and minutes like this....

We are currently in the implementation phase of the platform and, so far, we have been very well supported by the friendly Nelson. The platform is very intuitive, with several excellent features that are easy to use and understand, and with a very dynamic layout.

As far as support is concerned, we've had responses within a reasonable timeframe, with the exception of one case that took a little longer. All in all, we are very satisfied and look forward to sharing more feedback on the platform soon.

Our Experience with Factorial

Our experience with Factorial, from the first contact through to the onboarding phase, has been very positive.

This review is based on the following aspects of our interaction:

- Initial platform presentation and contract signing;
- Plan selection and upgrade process;
- Onboarding experience;
- Interaction with technical support;
- Use of available tools.

So far, we believe Factorial is a good fit for our company, especially considering its configurations aligned with local regulations (in our case, Portugal). The onboarding process deserves special mention — it was detailed and delivered with great attention and clarity.

We haven’t fully tested the platform’s post-onboarding support, but in the few interactions we've had, there were some delays in response. We expect this to improve as we continue using the platform.

At this stage, we are using mainly the HR functionalities, and have yet to migrate the entire HR department to the platform. However, we’re satisfied with the performance so far. We appreciate that the platform continues to evolve, adding features that support managers and enhance internal communication.

Factorial is a very intuitive and user friendly platform, we just implemented it for our small company and we're satisfied with the UX so far. Júlia was a very friendly and helpful onboarding consultant.

An application that allows you to manage various HR aspects, including attendance, hiring, and performance. It’s not a simple software because it truly lets you configure many different elements, but if used well, it makes a real difference. Excellent support from Alice.

We are working with this app a few months ago, and the experience is so good. We have a big team (35 people) so with this app is easier to manage the team (holidays, schedule, etc.).
Also if you have doubts, they do a follow-up (in our case Arnau) and they fix all the problems.

Extremely poor customer service.
The phone lines don’t work, there’s no response via chat, and there’s no visible option to submit a support ticket.