Factor Meals Canada Reviews 4,017

The food looked good and it felt like a convenient way to skip cooking after a long day of work. My spouse and I are also struggling with portioning so it was to help with that as well on our weight loss journey. My first order was fantastic, everything showed up and it was delicious. We were excited for our second week.

There were apparently problems on their end so we got a refund for our second order and only got an email saying our delivery was cancelled at 5pm on delivery day. I expected perhaps a discount for the next one as an apology but nope.

I’ve heard this was a common thing and that others have had issues receiving their full orders. Seeing as this is the first time, I’m willing to see if things go better. It’s just a bit disappointing seeing as we’re only on the second time and there’s already issues.

We have yet to try the meals. Signed up and our first week was cancelled. Rating isn’t necessarily good or bad. Just haven’t been able to try since we signed up about 2.5 weeks ago.

Meals a decent enough for the price but really disappointed as I was blindsided this week with their cancelation. Had an entire weeks worth of food say it wasn't being delivered. No real explanation just 'heres a refund, sorry we can't fulfill your order'. This email/notification was given at 6:30pm Sunday evening (on Father's Day) before a Monday delivery... so was given no time to now prep or shop to make my own meals for a family for the week - just 'ops sorry '. Thankfully we'll be ok but had this been an elderly couple ordering or someone 100% depending on this service to deliver, what would they have done? Super uncool.

Can't make promised delivery

First order cancelled at 8h30 pm on a sunday night. Family of three with no meal prep done for the week. No emails, no explanations. Worst customer experience of my life, no joke. I REGRET giving Factor a chance. I can't wait to get my refund, because yes, they have 260$ of my money right now and I've had such a bad customer experience that I'm scared I wont get my money back! They better refund me QUICK

Didn't get the first box. Only an email saying it couldn't be delivered

Healthy, convenient meals.

Edit: factor replied and offered me a discount. Which is appreciated. However this should have been the default.

I contacted customer service through chat twice.

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I have used factor for a long time. Saves me time and money. I have a weekly order on Saturdays, on Saturday I was told it would be delayed one day and delivered on Sunday. Late Saturday night I got an email saying it was canceled and will be refunded.

Customer service just said sorry and provided no additional compensation, Other than a refund.

This is an inconvenience for me as I now have to feed myself this week some other way that is less convenient and/or likely more expensive.

Offering no credit for the mistake is crazy to me. Other services would discount my next box at minimum.

I now have less trust in the brand to actually deliver what I ordered.

The last factor email says we hope we can make it up to you on your next order.

I think it's time to start exploring other meal delivery services. Because it seems like factor doesn't care that I was inconvenienced.

We were very surprised on how good the meals tasted. It is easy and quick to prepare dinner. We have been with other services before, but we always felt after a while that the taste was always the same, no matter what you ordered. Like they used only 1 type of spice for all their meals.

Its amazing food, and extremely convenient. I work 16 hours a day factor makes sure i have a healthy dinner each night.

The experience is good. I just find that this is kind of expensive. I have codes that I get that i am not able to use.

Good quality food and I don't have to cook.

I like the different choices of meals, the quality of the food is amazing, the price is great, and the delivery is very fast

Male 6 foot, the quantity is for a 5 feet lady.
very few vegetarian options only 3 to 4 per week some repeattwice, this is the second time I tried it and the last one, until their portions get larger and more vegetarian options.

The meals are delicious. I have only two comments:
1. The plastic on the meal containers is very difficult for my aging hands to remove.
2. I wish there was a recyclable way to provide ice packs.

I don't like being locked into your weekly sub system, even though I can skip weeks
I want an option where I can simply order on occasion 1 or 2 meals based upon my needs
No problems with the quality of the food

Food is delicious and the variety is good, as a single person this is out of budget to do regularly but it came in really handy during a very busy couple weeks at work. I do also find that some are just slightly too much food so I do end up wasting a bit.

Packages were not frozen. Musroom and chicken thighs dinners (2) were dried out.

I tried Factor for a second week and will be cancelling my account. Week 1 was okay - some meals didn't agree with my stomach, so I tried other meals for week 2. Same experience so just not happy with how my digestive experience is. Many of the meals are heavy on the garlic which could be my issue. Oh well. Tried and tested but no bueno for me.

This is only my first week using factor, I'm assessing the true value of most importantly, the taste, the value and the quality of the food and its nutritional value.

So far the taste has been impressive for a prepared meal versus any store bought prepared meal solution. I am a good cook and I know I can make meals better specifically designed to my tastes, but I am enjoying tasting some flavors that I don't normally include in my own cooking.

I selected calorie restricted options, as I am working towards losing some more weight and watching my weight. The health aspect is important to me, so the nutritional value is paramount, I find the meals well balanced BUT so far in my first week, there are a lot of meals with pasta and I don't believe that particular carb is the best to consume. Of course I could control this better with my selections, but you are limiting a lot of the meals if you remove pasta, although I need to look more at some other options like Keto or maybe some carnivore meal options in my routine.

I am enjoying the test so far, and I will continue for at least 4 weeks to provide a complete analysis of the value. With the high prices of groceries, there is a large benefit of far less shopping and time preparation which is very attractive and beneficial.