Factor Meals CanadaReviews 

4,033
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
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No history of asking for reviews

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3.8

All reviews

(4,033)

1,514 reviews in the last 12 months

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Rated 4 out of 5 stars

Factor 101

The ease of having meal prep taken care of so that
during a days work cycle, I don't have to worry about what's for lunch or dinner makes it worth while.
Calorie reduced meal plans help me stay on my goal.
Factoring in the time saved on meal prep makes the price affordable.
Dining out costs start at $20, factor makes it convenient, cost effective and reliable with excellent food quality.

15 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

The package was well packed with ice…

The package was well packed with ice packs and all so delivered well since I only got home after 5 hours. The food was delicious, the meal size was great. Finally very easy to prepare to eat. Thanks to my family member that suggested you to me.

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

Delicious food

Delicious food. Very convenient. Great variety.
Reasonably priced.
Occasionally package seals broken.
Would like to see lower fat and sodium content.

8 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. 😊

Rated 5 out of 5 stars

Love the food and service

Love the food and service, great menu and quality ingredients - Tasty!

14 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend. Food is delicious. Easy to prepare with a broken arm.

8 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 3 out of 5 stars

Food good. Portions small.

Food is very good but portions are small. Wish there were more keto options.

12 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

Fresh

Fresh, Simple, and affordable. Absolutely amazing for a one person home. The meals are delicious!!!!!!

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

Ok but too expensive

Delivery is on time. Some meals are ok. Overall i like the convenience but the meals are way too expensive to continue long term. As a picky eater j find it difficult to find enough variety in meals.

12 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Our pricing reflects our focus on providing fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. As an added bonus, our Registered Dietitians are always available if you have any questions about our Factor meals or general questions on nutrition!
We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

I didn’t give 5 stars because some of…

I didn’t give 5 stars because some of the veggies are hard (green beans)

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 3 out of 5 stars

The food is good but to get my business…

The food is good but to get my business I was lied to. I was told that I was getting 3 weeks of free meals if I signed up but still haven't seen the free meals

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

So far the meals work for us

We are on our second delivery and so far the meals have met our expectations. We previously tried another service and my wife complained the food did not come with enough vegetables. With Factor the meals are loaded with vegetables. I am still trying to get used to navigating the website. I would prefer my meal orders not to be pre-filled before a deadline. When I try changing them they often default back to the pre-filled even before I have a chance to confirm my changes. So I am still learning how to navigate. Having said that the portions are plentiful and the selections work even with our diet restrictions. The convenience is very welcomed. My previous service offered free delivery, but Factor’s delivery fee is equivalent to the cost of one meal. Another service I looked at is 40 % cheaper for a delivery fee. These delivery fees should be reviewed because it may be a deal breaker in future as I explore other services. Also, why is this shipped in a lined heavy duty cardboard box that has to be recycled. Why not use a returnable bag like my previous service which would avoid all of the excessive packaging. No wonder the delivery fees are so high.

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review.

Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.

If you have any further questions, please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can assist you!

Rated 5 out of 5 stars

I have enjoyed all the meals I have…

I have enjoyed all the meals I have received so far and like that I can change the options chosen when picking my meals. I would recommend them to anyone looking for a healthy , quick and enjoyable meal.

11 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 3 out of 5 stars

Good and not good

Positive: Portioning has improved and food quality remains excellent.
Negatives: Prices could be lower, not use plastic packaging, Sunday delivery is no longer available.

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your review and the feedback, we appreciate it and we'll pass it along to our team for their consideration.

Rated 3 out of 5 stars

I like the meals but the delivery just…

I like the meals but the delivery just sucks, and there is no customer service available in Factor's website, at least is not in plain sight. I explicitly gave the buzzer number, they never call and they left the package OUTSIDE the building, Not even in the lobby inside, OUTSIDE. If you don't change the delivery company I probably will cancel my membership soon.

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

I did not like the fact that the…

I did not like the fact that the delivery person did not contact us nor ring the door bell nor knock to let me know my shipment had arrived. Thank goodness I did receive an email otherwise the box would still be sitting there.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for your review! Our drivers follow a no-contact delivery policy, so they aren't able to knock or ring the doorbell when delivering your order. To help keep you informed, we provide tracking updates and the ability to add delivery instructions, making it easier to know when your package has been delivered.

If you need further assistance or have any questions, Please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team will be happy to help!

Rated 4 out of 5 stars

The portions are great

The portions are great, tasty! I think it's reasonably priced and convenient. For someone who doesn't like to prep and cook, it's great! Thank you!

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

I recently started getting factor…

I recently started getting factor because I was taking care of my I'll mother for the past 6 years who recently passed away. I work late hrs and she couldn't wait for me to come home so I started ordering meals and we liked it for the quality and convenience but with her gone my son and my self don't need it anymore but would recommend it if your life is busy

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review! Thanks for sharing your Factor experience!

Rated 1 out of 5 stars

Tried to purchase a Factor gift card. Why do you make this so difficult?

Tried to purchase a Factor gift card. Why do you make this so difficult?
1. first try in Chrome. 2026-06-07. Purchase failed.
2. second try in Firefox. 2026-06-09. Purchase failed.
3. third try in Edge. 2026-06-09. Purchase succeeded.

Note that this problem first occurred for me 2026-03-24 and was reported to you. Why hasn't this yet been fixed?

8 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your review! We are so sorry to hear that you were not able to purchase gift cards in the first try! We appreciate you sharing your experience and will forward this to our team to improve our service!

Rated 5 out of 5 stars

Food on the road

Easy to order. Products are very good and affordable Long distance truck driver,soooo much better than truck stop food and restaurant.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

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