Factor Meals CanadaReviews 

4,039
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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No history of asking for reviews

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3.8

All reviews

(4,039)

1,518 reviews in the last 12 months

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Rated 3 out of 5 stars

I like the meals but the delivery just…

I like the meals but the delivery just sucks, and there is no customer service available in Factor's website, at least is not in plain sight. I explicitly gave the buzzer number, they never call and they left the package OUTSIDE the building, Not even in the lobby inside, OUTSIDE. If you don't change the delivery company I probably will cancel my membership soon.

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

I did not like the fact that the…

I did not like the fact that the delivery person did not contact us nor ring the door bell nor knock to let me know my shipment had arrived. Thank goodness I did receive an email otherwise the box would still be sitting there.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for your review! Our drivers follow a no-contact delivery policy, so they aren't able to knock or ring the doorbell when delivering your order. To help keep you informed, we provide tracking updates and the ability to add delivery instructions, making it easier to know when your package has been delivered.

If you need further assistance or have any questions, Please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team will be happy to help!

Rated 4 out of 5 stars

The portions are great

The portions are great, tasty! I think it's reasonably priced and convenient. For someone who doesn't like to prep and cook, it's great! Thank you!

10 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

I recently started getting factor…

I recently started getting factor because I was taking care of my I'll mother for the past 6 years who recently passed away. I work late hrs and she couldn't wait for me to come home so I started ordering meals and we liked it for the quality and convenience but with her gone my son and my self don't need it anymore but would recommend it if your life is busy

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate you taking the time to share your review! Thanks for sharing your Factor experience!

Rated 1 out of 5 stars

Tried to purchase a Factor gift card. Why do you make this so difficult?

Tried to purchase a Factor gift card. Why do you make this so difficult?
1. first try in Chrome. 2026-06-07. Purchase failed.
2. second try in Firefox. 2026-06-09. Purchase failed.
3. third try in Edge. 2026-06-09. Purchase succeeded.

Note that this problem first occurred for me 2026-03-24 and was reported to you. Why hasn't this yet been fixed?

8 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your review! We are so sorry to hear that you were not able to purchase gift cards in the first try! We appreciate you sharing your experience and will forward this to our team to improve our service!

Rated 5 out of 5 stars

Food on the road

Easy to order. Products are very good and affordable Long distance truck driver,soooo much better than truck stop food and restaurant.

9 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

delivery hours not consistant, product great , little expensive

delivery hours not consistant

23 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to share your review. We are glad to hear that you have been enjoying Factor meals!
Please note, the delivery window for our carriers is typically 8 am to 8 pm on your scheduled delivery day. Please note that there's no need to be home to receive your delivery, and meals will be left wherever couriers typically leave your packages.

Rated 4 out of 5 stars

I really like Factor

I really really like Factor. Home cooked, healthy meals to heat up is perfect for my family’s busy life. Most options are great. Slightly repetitive. A little expensive.

6 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

The food is so amazing and healthy

The food is so amazing and healthy. The portions are impressive. So convenient when busy and not having much time to cook. I can finally have time for me and eat healthy at same time. My son doesn't cook much and was eating restaurant much while working. Not anymore! Thanks to Factor. I really recommend to anyone.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

-The meat selections are very good

-The meat selections are very good
-I would like to see more of a variety for the vegetables. Too many green beans and broccoli…

6 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 5 out of 5 stars

My son uses Factor and told me about…

My son uses Factor and told me about you, he let me try a couple of your meals and they were fantastic; just what I need. Now do not have to worry about what to make after a long day and I do not pick up take out food on the way home. I have already referred two friends to try.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Food is delicious

Food is delicious, filling, large portions, the chicken is real white meat, not processed. Good selection , easy website to order from, website has options for changing delivery weeks, number of meals is flexible.

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 5 out of 5 stars

Factor is life changing! I'll be a life-time customer

As a person who does not cook but appreciates good healthy meals that are fresh, has balanced macros (I need proteins & fibre with every meal), and variety, Factor was a game changer for me.

Prior to Factor, I would rotate between 3-4 take-out spots for dinner daily, but I'd eventually get sick of them too while spending about $20 per meal. Factor makes all my requirements super easy while saving me lots of money!

Every single day of the week I'm getting something different, picked based on my own tastes as well as calorie/macro requirements. I'm eating steak one day, shrimp/bacon mac & cheese the next, and then a pesto chicken pasta the next. There is NO way I'm making 6 different meals a day on my own, just the thought of purchasing all of those ingredients and prepping sounds like a nightmare. With Factor, I feel like I have a personal chef at home.

Additionally, the entire platform is super easy. I pick my meals on Weds, and get the delivery straight to my door every Saturday, and am informed about the delivery via email so there's no surprises. Packaging is great as well. The Ice-packs stay cold for >24hours, and is entirely sustainable and fully recyclable.

As if there weren't enough good things to say, there's more. Factor codes as a restaurant/food-establishment on Amex Cobalt, so my weekly credit card charges on Factor earns 5x the points, helping me reach my next free vacation even faster.

Speaking of vacation, when I need to go away for a week or two, Factor makes it super easy to skip those weeks. I also feel assured that once I'm back from vacation, I'm able to access my beautiful Factor meals again per usual.

I can't recommend Factor enough. If you're anything like me based on all the factors I've discussed (need fiber/protein, busy, don't like to cook, needs variety, has an Amex Cobalt, loves to travel) - what are you waiting for?

6 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

Meals taste great

Meals taste great, are healthy, but for the price the portion sizes are too small. If they were bigger I would be ordering them every week.

5 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

Feedback

The consistent quality, good portion size, and good variety and flexibility are among the top reasons I like factor. I order them for my parents who are seniors and the meals are a great way to help them get good quality food when they are busy between appointments.
I gave 4 out of 5 stars because we used to be able to get $80 for $100 gift cards from Costco which greatly help with bills, especially when they rely on pension. These gift cards have not been available for many months, are they coming back?

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Unfortunately, we no longer offer Costco gift cards and we apologize for the inconvenience. However, you can purchase gift cards from our website. Please visit this link- https://www.factormeals.ca/gift?

If you have any further questions, please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team will be happy to assist you !

Rated 5 out of 5 stars

The food is absolutely delicious

The food is absolutely delicious. We haven't had anything that we wouldn't order again. The portions are good. Sometimes we are unable finish a meal. I like that I can take time off if I want to cook for myself. I will definitely continue to order.

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 2 out of 5 stars

Their food quality has gone down hill…

Their food quality has gone down hill and their portions have shrunk from what we were receiving at the beginning of the year. Constant issues with delivery, we are going to try something local

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

Meals are ok for something quick

Meals are ok for something quick, nothing has really been WOW yet but I will try some again as they are easy to grab and go when you are in a pinch. Ordering and delivery service are great!

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

The meals are fantastic and flavourful

The meals are fantastic and flavourful. Live the variety. And easy to call and put on hold if going in holiday. Live the easy app to puck and chose next week's meals. Delivery is always excellent.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

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