Factor Meals CanadaReviews 

4,039
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
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No recent history of asking for reviews

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3.8

All reviews

(4,039)

1,518 reviews in the last 12 months

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Rated 5 out of 5 stars

Peefect meal for a young football player!

I have to admit that I was skeptical to start. I have a 17 year old football player in my house that eats a lot. I was worried about the meals not having enough food for him. Boy, was I wrong! I meal is so jam packed with nutrients that he is totally satisfied and full. And the options are way better than I can cook!! I eat about half a meal, so then my son gets the reat for his bedtime snack. Its worth the money for sure!!!! No regrets from this momma!

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

I have had two orders from factor and…

I have had two orders from factor and have been quite pleased with both!!! Easy to prepare and the taste is delicious and fresh! I look forward to placing an order every other week, not only as a treat for my family, but the extra free time in the kitchen for me, doesn’t get much better than this!!! Jill

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 5 out of 5 stars

I love the convenience of not having to…

I love the convenience of not having to cook. The food is great with large portions. Whole family enjoyed the meal!

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Delivery has been on time

Delivery has been on time. Meals are great, portion size is good. My only critique would be that some meals are a bit too salty.

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 5 out of 5 stars

Generous portions

Generous portions, imaginative recipes, fabulous taste and reasonable prices. BEST CUSTOMER SERVICE EVER!

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Liking Factor so far

I have received 3 shipments. I had trouble with the first two but the last one was received in good condition and was as ordered. The food is delicious and the helpings are a good size.

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Factor meals taste great

Factor has been great since my surgery. We order enough meals to cover 3 dinners and 2 lunches per week. Every single meal has tasted great .. love the protein or keto options. Delivery is fine... Never a problem

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

To early to give my review

19 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to review. If you have any further questions, please don’t hesitate to call us at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can report this and make things right for you!

Rated 4 out of 5 stars

The food is good but it is a bit…

The food is good but it is a bit pricey. I like the convenience.

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door!

Rated 4 out of 5 stars

Trying the product for the first time

Trying the product for the first time, hopefully i will enjoy it.

19 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to share your review. If you have any further questions, please don’t hesitate to call us at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can report this and make things right for you!

Rated 5 out of 5 stars

Excellent meals

Excellent meals, great choices, reasonably priced.

11 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love that you're sharing the joy of cooking with HelloFresh 💚 Thanks for sharing!

Rated 4 out of 5 stars

The taste is great

The taste is great. Perfect portion. Just enough protein. Good balance of protein, vegetables and carbs. The only thing some have too much fat.

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're happy to hear you enjoyed the taste and balance! We appreciate your feedback regarding the fat content and we'll be sure to pass it along to our team! 💚

Rated 4 out of 5 stars

It’s overall a great service

It’s overall a great service with a good variety of options. I wish the meals were a little less bland, but I understand that it’s probably a personal preference. The quality is generally good with only small delivery issues once in a while ( for example, a leaking container ) which gets promptly addressed. I would continue using the service when traveling and cannot cook for the house as it makes life much easier for my spouse who cannot cook.

12 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate your positive feedback! We're glad our service makes life easier. We'll definitely pass along your commentary to our team so we can continue to improve. Thank you for choosing us! 💚

Rated 4 out of 5 stars

My First box arrived with the Offer Discount

The initial box was just like I expected. With the discount provided became a great opportunity to try their offer. Meals came well accommodated in an thermal insulated box with packs of ice.
First impression was very tasty, but without the discount the price factor might be challenging for a recurrent meal option.

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for sharing your experience with us! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! Also, our recipes are expertly curated by our culinary team!💚

Rated 5 out of 5 stars

Love the options

Me and my partner can choose different meals (he doesn't like fish) and everything is so filling yet healthy. Perfectly seasoned and convenient.

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 1 out of 5 stars

Unwanted delivery

I just received an email telling me that my box is on the way when i didn’t even know i ordered one! I tought i skipped this week! No confirmation email. Very disapointed, will unsubscribe. Do not recommend

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 1 out of 5 stars

Worst customer service experience

Worst customer service experience! Front line agent could not locate account though we actively receive meals and pay for them. After 45 mins on the phone was told to hang up and call somewhere else. Why are your managers or supervisors not taking live escalations. Why are there no second line agents with specialized experience. Do not order from factor, they will not assist customers. Not even attempt to escalate. It is shameful that supervisors are telling staff not to escalate calls to them when the frontline agent was clearly needing assistance. More training needed, better management. Terrible service. Disputing credit card charges and filling complaint with BBB.

18 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

Helps my busy family

Good food, balanced macros, easy to reheat and serve, generally pretty tasty. Really helpful for my family with 2 working parents and 2 kids, we sometimes need food to quickly prep and eat before heading out to evening activities. This fits the bill and is healthier than take out/restaurant food options.

11 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 4 out of 5 stars

Focus More On Loyal Customers

I think the company should focus more on continuing offers for its loyal customers vs. All the promotions to try and gain new customers.

Overall, the quality and variety of food is excellent.

I would love to see an oven fried chicken breast, cornbread, potato wedges dinner.

16 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate your valuable feedback regarding our promotions and are delighted you enjoy our food's quality and variety. We'll be sure to pass along your commentary to our team so we can continue to improve. 💚

Rated 5 out of 5 stars

5 stars! Would highly recommend giving them a try.

The meals are very tasty and super convenient for a period of time where our lives became hectic. I'd love to be able to justify the cost in the long run, but we'll likely have to reduce our amount of meals once we can get back in the groove of things.

12 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love that you're sharing the joy of cooking with HelloFresh 💚 Thanks for sharing! 💚

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