Factor Meals CanadaReviews 

4,039
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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No history of asking for reviews

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3.8

All reviews

(4,039)

1,518 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip-Off

The same day I received my first order, I hopped online and cancelled any future orders which was in their agreement with me. The food tasted very processed to me and for that reason I did not want to move forward. I cancelled, strangely tho, I did not receive a cancellation confirmation. There have since been two charges on my visa with NO FOOD deliveries, each in the amount of $87.44. Called today, said she could not remove those charges. Are you kidding me? Called Visa instead and blocked any future charges so I guess I will bite the near $180.00 but I repeat, do NOT do business with Factors, they are a scam!

28 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Have meal preparation done by factors meal

I’ve been enjoying Factor Meals. They’re very convenient — the meals are already portioned and only need to be heated up, which fits perfectly with a busy lifestyle. It also helps with portion control while still getting the nutrients needed for the day.

A bonus is that they’re delivered right to the door, they’re delicious, and there’s a great variety of meal options to choose from.

27 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 3 out of 5 stars

I haven't recieved my first box yet

I haven't recieved my first box yet - might want to ask for reviews after I have tried the product

27 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time and sharing! We hope you enjoy Factor meals!

Rated 1 out of 5 stars

Very disappointed that I cancelled this…

Very disappointed that I cancelled this service and yet another delivery sent and charged. I should be refunded!!!

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

Delicious and Nutritious

I am pleasantly surprised with the delicious entrees. The nutitional value is excellent with well needed vegetables. Thank you for your great service.

24 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Good meals and timely delivery.

The food arrives on time and is carefully packed for transport.
The meals are usually very good and I particularly like those that contain many mushrooms.
Recently they cut down to six of the shrimp and they appear to be a smaller size than they were several months ago. I guess it’s a cost-saving measure but it’s not appreciated.
They have removed the low calorie butter chicken from being a standard meal to an occasional one. That’s a shame.
The beans have improved in several meals but the cut beans are still very stringy.
Most of the meals are very good but they have a lot of spicy dishes which are not my favourites.
I will continue to subscribe as it’s a great time saver.

23 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Thank you for sharing your feedback- We appreciate you bringing this to our attention so we can address the issue with our team.

Rated 4 out of 5 stars

Highly recommend!

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by staff who are quick to make it right. The only changes I would make, would be more keto meals to select from (or 2-3 stock options available every week), and the ability to buy gift cards or pre-pay for the order ahead of the weekly billing cycle.

4 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We are so glad you enjoy our meals and appreciate your kind words about our team! We'll be sure to share your interest in seeing more keto options and gift card solutions with our team!

Rated 5 out of 5 stars

Great meals just could have better…

Great meals just could have better explanation on when product is going to be delivered like seeing where it is at. Had confusion with last order was delivered outside delivery window.

20 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate your feedback. We are working to improve delivery tracking and timing and we will be sure to pass along this feedback to our logistics team!

Rated 1 out of 5 stars

The Green beans are not cooked enough…

The Green beans are not cooked enough they're basically raw

1 January 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.

Rated 3 out of 5 stars

I used to choose factor a lot more…

I used to choose factor a lot more frequently because I enjoyed the variety of keto/low carb options -I could always find 3 meals that I liked and felt were convenient healthy options -much better then grabbing fast food. Recently though the number of keto options has decreased significantly to only three choices, and often at least 2 of those options have the same ingredients -ie a chicken and a pork option, but both are covered in mushrooms which I dislike. After multiple weeks where I have struggled to find 3 meals I prefer, I think I'm going to have to give up and find something else.

23 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for sharing your review! We appreciate your feedback on our keto offerings and we will be sure to pass along your commentary to our culinary team so we can address these concerns and improve our offerings.

Rated 1 out of 5 stars

Delivery Fail

I placed a Factor order for two handicapped adults that I am responsible for, so that they would have nutritious meals while I went on vacation, because they can’t cook properly for themselves.
On the day the delivery was scheduled for, the delivery window closed, and an hour later, I reached out to find out what happened to our order.
The response was that there was an issue with packaging, and that the order would be delivered the next day.
We received another message that there was an error with the courier company, and that was the reason for the delay, however, when the package finally arrived, it had been clearly sitting in a truck or warehouse overnight in the heat, because not one of the freezer packs was fully frozen, and we were forced to eat all of the meals before my vacation, in fear that they would spoil if we saved them, forcing me to make alternative arrangements for these people to have nutritious meals while I was away.
I reached out to Customer Service and told them the state that the package came in, and got no response.
Promptly cancelled my account.
*Edit*
I reached out to the Company today to see if there was anything that could be done, which I doubted, however, apparently I will be receiving a refund for the order in 3 to 5 days.
Not bad for a recovery effort.

16 April 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. We’ve issued a full refund for the inconvenience and hope this helps make things right.
If you need any further assistance, please do not hesitate to reach out to us at anytime, our Customer Care team is always here to help!

Rated 1 out of 5 stars

Get tired of taste after tried some

Got tired of taste after tried some

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We appreciate your feedback. We're sorry to hear about your experience and we will be sure to pass along your commentary to our culinary team so we can continue to improve our service!

Rated 4 out of 5 stars

This is the first time using factor

This is the first time using factor. Away for work and my son needed meals easy to use and tasty. So far he is liking it and this is great.

22 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 1 out of 5 stars

Almost impossible the cancel

I cancelled my subscription and they keep charging me and sending food.
Called them and complained and they still say, nothing they can do about a delivery that will happen in 4 days and I will still receive it and they already charged my credit card.
Wow!
It is harder then cancelling a gym membership.
BEWARE!

22 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

Excellent variety and selection

Excellent variety and selection. I'm a pretty picky eater but there are always multiple meals that are appealing.

Food quality is excellent, both flavour and texture, not always the case for prepared meals.

Delivery is reliable and the ordering process is easy. Customer service is excellent. Prices are reasonable.

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 5 out of 5 stars

I enjoy nearly every meal

I enjoy nearly every meal. I take them to work each day and they are perfect for my lunch. The portions are perfect and the food tastes great. It also helps me get a well balanced diet. My only complaint is they need to give us some sort of filter so if I don't want a certain protein I can opt up, ie fish or seafood.

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

More vegan options wanted!

Honestly, Factor is pretty good. Quite satisfied with my experience so far. The only thing that prevents me from ordering more often is the fact that they do not have enough vegan options to sustain a good rotation of different meals. Vegetarian is too simple and common. Vegans like me want vegan foods, not just vegetarian. I will continue taking a look at their menu to see if they are increasing their vegan options ratio. Thank you so much for your consideration Factor Canada.

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 1 out of 5 stars

DO NOT FALL FOR THE "FREE MEALS" SCAM

DO NOT FALL FOR THE "FREE MEALS" SCAM. ALL THEY WILL DO IS PRE-AUTHORIZE ON YOURT ACCOUNT WITHOUT TELLING YOU & A WEEK LATER, YOU'RE GOING TO SEE UPWARDS OF $100 OUT OF YOUR ACCOUNT & RECEIVE A BUNCH OF SHITTY MICROWAVE MEALS WITH YOU NEVER WANTED IN THE FIRST PLACE & THEY REFUSE TO CANCEL.

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.

Rated 5 out of 5 stars

I'm really enjoying the Factor meals…

I'm really enjoying the Factor meals that have been sent. They are quite flavorful and I find the portion sizes are perfect for myself. Very convenient for one person, and limits me from over eating.
Will continue to enjoy your product and highly reccomend them.

21 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

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