I hadn't been able to find a manual for the 2018 Kia Soul at all prior to finding this site. The process is a tad bit more involved than buying a paper manual because they need the VIN, but all in... See more
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See what reviewers are saying
I would rate this a zero however it is not an option. Terrible customer service. Don't use this company for your downloads. I attempted to download a file for my Audi A6 and download failed. I attempt... See more
I ordered a manual - but unfortunately they were unable to supply it - because of a change by the manufacturer. However - they then refunded me with out me querying anything - so I believe that shows... See more
I contacted Factory-Manuals that I needed to replace my manuals. Within one(1) hour, an updated manual was sent to me via email. I downloaded it without any problems. The updated version is more detai... See more
Company details
Written by the company
We create factory manuals for your exact car, using your VIN car number.
Contact info
82 Wendell Ave. STE 100, 01201, Pittsfield, MA, United States
- +1 917 9206704
- manualsfactory@gmail.com
- factory-manuals.com
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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These are the manuals the dealers, manufacturers and mechanics use period.
These manuals are factory manual and comprehensive coverage of your specific vehicle as built. I have only had them a month and they have paid for themselves already ... I have no problem recommending these products. I purchased the Vehicle Manuals and Electrical Manuals for the 2 VW's.
While I was skeptical of this service I…
While I was skeptical of this service I took a chance and wasn't disappointed. I received an email after roughly 24 hours apologizing for the delay. I was surprised given the stated delivery time is longer. I received an email with a link to the files shortly after the email apologizing for the delay. While it wasn't necessary I will never fault anyone for over communicating. Kudos!
The link was easy to follow as was downloading the manuals. The manual is delivered in a PDF format and easily searchable.
If you are in need of a vehicle service manual don't hesitate to use this service.
top tier service!
top tier service!
-quick and precise responses.
- organized and detailed manuals
- very helpful to answer questions
- This is THE place to go to if you need your own repair manual
They are the best of the best!
They are the best, they got me my manual on a Sunday within a matter of hours. What a great service, excellent customer service, secured download, mfa, everything I look for, super job!
The most thorough
The most thorough, detailed and clearly laid out design thats logical and easy to find exactly the job at hand with its extensive table of contents. These hands down are the absolute best ive ever seen!
Nice searchable data file
Nice searchable data file for the factory manual. I had some trouble downloading it, but the email assistance I received did the trick.
Make copies of the file....and I found the best way to extract ALL files is to use 7zip, a free download on the web. If you don't extract this compressed file completely, the index to all the subjects will not be able to open the html links...if this happens, try extracting again, using the 7zip extract menu button.
There are perhaps 1000 files, and they all have to be extracted. 7zip does this is one action...if performed correctly
I dissect and rebuild Audi engines…
I dissect and rebuild Audi engines because of these books.
Exactly what I needed
Received manual quickly - exactly what I needed. I appreciated the extra verification of entering in my car's VIN, which meant I also got recall information and service information specific to my car. PDF very well-formatted and easy to navigate.
This manual is ok. Just make sure it's what you want.
This manual is nice. Don't get me wrong but it's not what I needed at all. I needed something more useful for repairing the vehicle. I needed repair procedures and Vacuum diagrams and wiring diagrams. None of that is in this. I feel a little ripped off.
The manual delivery and quality
The manual delivery and quality were first rate. Recommended.
I do not like the new VW data organization. The ease of lookup was better in the old VW shop manuals.
Fast & easy to deal with.
Fast & easy to deal with.
Quality product. Very detailed and matched to the vehicle.
The repair guide is very complete
The repair guide is very complete. On the other hand, the icons to join another file are non-functional. Also the manual does not give the description of the operation of the item in question ( from Subaru)

Reply from Factory-Manuals.com
Excellent service and price for complete service manual
You can't beat the price for a full service manual for your vehicle. This is the second manual I have purchased from Factory-Manuals.com and I am very happy with both purchases. The communication throughout the process of ordering and retrieving the manual was excellent!
A couple of things to note: The hyperlinks throughout the manual don't work, but that is just due to the nature of turning the manual into a PDF. Also, even though there are many bookmarks for the document, it is still not very intuitive to find the section you need. I think a table of contents or an index would be super helpful to have, but again, I don't think they can do that just due to the nature of how they make the PDF. Anyway, the problem is easily solved by just using the search function of the PDF.
The manual seems to be very complete and the quality of the text and images is very good.
Specific and detailed
The manual was specific for the vehicle. The manual was well detailed with graphics and specifications. The digital format is awesome.
Top job done.
This is an excellent service. When opened with the correct pdf viewer all the indexing bookmarks worked and even the video links. I will use these guys again.
Perfect for my upcoming mods to my new ride...
Quick delivery and very helpful to learn how to disassemble and reassemble my car. I love modifying my vehicles and have a lot planned for my 2022 Kia Sorento. Worth every dollar. Thanks guys
Everything you need to know!
Factory-Manuals does a great service by…
Factory-Manuals does a great service by offering complete, genuine, factory service manuals in PDF format. Once you pre-pay and provide your VIN, F-M uses your VIN to source the correct factory service manual directly from the vehicle manufacturer. The download link for your purchased manual is emailed to you within 48 hours. For my MY21 Crosstrek, I opted for both the service manual and wiring diagrams; the single downloaded file was 286MB in size and some 18,000+ pages! All bookmarks are intact and the file is searchable. My only gripe is that the embedded page links, referencing further information elsewhere in the manual, don't seem to work (both with Windows 7 and with Chrome). Still, with the search function, it's not a problem.
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