Factorydirectchemicals Reviews 

2,126
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Like your product. Use 30% GG for weed control, fast, effective, and non-toxic. Your service is good too. But FedEx is going to RUIN your reputation! Almost every order I place with you is lost, dama... See more

Company replied

Rated 5 out of 5 stars

The Green Gobbler orange oil that I order through Factory Direct Chemicals is fantastic, and so is their shipping. Factory Direct never lets me down. My delivery comes in two days. I can't ask for any... See more

Rated 5 out of 5 stars

In error I called, as I thought I was missing a box of 4 gallons vinegar. In past I received 4 to a box, however you sent 6 to a box instead. Being a senior person I did not look well enough before... See more

Company replied

Rated 5 out of 5 stars

I ordered plumbing dye on Amazon, but Amazon lost the package. So, I found the seller and called, directly. I spoke with a super helpful customer service representative, and she gave me guidance on ho... See more

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,126)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Customer service

no longer carry the dust down polypro in 55-gallon drums. customer service has been terrible ever since they made it so you can only order online.

19 April 2021
Unprompted review
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Reply from Factorydirectchemicals

So sorry to hear you are unhappy with our procedures, going forward all orders will only be processed through our websites.

Rated 5 out of 5 stars

Just so you know

Just so you know, one of the bottles of Gone arrived with the top cracked. It was taped shut, and leaked just a little but arrived in pretty good shape. No harm no foul. I really like your products.

7 April 2021
Rated 4 out of 5 stars

Great product

Great product. This time the container had a slight dent on it , but no crack. The top of the carton was moist as if the package was turned upside down and some of the vinegar leaked onto the carton top.

7 April 2021
Rated 5 out of 5 stars

Favorite Household Cleaner

Great price! Fast shipping! Green product! Lovely smell! Safe around children! Non-toxic! So glad I discovered it! It cleans stains, surfaces, insects, and is very economical to use because it is so concentrated. Also, I strongly suspect I haven't had as many ants so far due to using this product around the house so much. Thank you all for creating such a great product.

6 April 2021
Rated 5 out of 5 stars

Great problem resolution

I ordered some Rust converter at a good price. Unfortunately, the box arrived with a different chemical. I contacted Kim in support and within a day she had a new order for me and I received the correct product within a week.
I understand that mistakes happen, but prompt communication and resolution is my idea of great service

1 April 2021
Rated 5 out of 5 stars

As always.....easy to order

As always.....easy to order, got a discount, and already received! I suggest a gallon in your small home unit about once every 2 months. Don't wait for the buildup......

26 March 2021
Rated 5 out of 5 stars

Fantastic customer service

I ordered plumbing dye on Amazon, but Amazon lost the package. So, I found the seller and called, directly. I spoke with a super helpful customer service representative, and she gave me guidance on how to track down the package. In the end, I requested a refund from Amazon and ordered the dye from Factory Direct. Oddly, it was a $1 more, but I was willing to pay that for immediate shipping and helpful customer service. The item arrived two days later! Very pleased, all the way around.

26 March 2021
Rated 5 out of 5 stars

SUPER!!

Best price, fast delivery, and excellent customer service! It was so nice of Anthony the Sales Dir, or any company for that matter, to take time to thank customers and to reach out hoping to keep a customer for life! Class act!!

20 March 2021

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