FactoryFast Reviews 1,119

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting that items exceed expectations and are better than alternatives. Many consumers highlight the prompt and reliable delivery service, with products arriving quickly and in good condition, often well-packaged. The overall service is frequently described as outstanding, with people appreciating the efficiency and ease of their experience. However, some customers also noted issues with delivery, including delays, damaged packages, or incorrect items being sent. A few other people also felt that the product quality was not as advertised, describing items as flimsy or cheaply made, and some experienced difficulties with assembly due to missing parts or unclear instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, often highlighting great quality products at competitive... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and reliable service, with... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two of these in different designs for my bathroom reno. They are holding up well a few weeks after installation and goes well with the chrome accessories (taps etc.) in the bathroom. Before... See more

Company replied

Rated 5 out of 5 stars

The awning we bought is amazing! Great price and looks fabulous!! Better still, the customer service was terrific! Very gracious and extremely helpful! We would not hesitate to buy from this company a... See more

Company replied

Rated 5 out of 5 stars

Thank you Factory First for prompt delivery of our shower screen. When it arrived the wall securing track was bent making it unusable. We contacted yourselves by email with photos and a replaceme... See more

Company replied

Rated 5 out of 5 stars

Great quality products always at a super competitive price. Great range too. Fast delivery also helps. Have bought from FF many times now and highly recommend.

Company replied


Company details

  1. Factory outlet shop
  2. Awning supplier
  3. Department store
  4. Discount shop
  5. Shopping outlet
  6. Shower screen shop

Written by the company

FactoryFast.com.au – Affordable, Quality Home & Trade Essentials Delivered Fast Shop smarter at FactoryFast.com.au, your go-to Australian destination for premium home improvement and lifestyle products at unbeatable prices. Enjoy fast delivery, reliable service, and great value across a wide range of categories. Explore our most popular collections: Bathroom & Kitchen Renovation: Transform your space with stylish and functional shower screens, kitchen taps, bathroom fittings, shower heads, and kitchen sinks—perfect for DIY makeovers or professional upgrades. Furniture & Storage: Organise and elevate your interiors with quality lockers, home furniture, shoe cabinets, and clothes racks, designed for modern living and compact spaces. Fitness & Wellbeing: Invest in your health with our best-selling Pilates reformers, home gym weights, and fitness equipment—ideal for home workouts and small-space setups. Tools & Accessories: Get the job done with durable mobile scaffolding, hand tools, power tool accessories, and essential gear for every home or trade project. Outdoor & Lifestyle: Enhance your outdoor living with awnings, BBQ accessories, and garden décor that bring comfort and style to any space. Whether you’re renovating your bathroom, refreshing your kitchen, or upgrading your home gym, FactoryFast.com.au delivers the quality, convenience, and value Australians trust.

Built on Trust, Powered by Value

Written by the company

Real service. Real savings. Trusted by Aussies nationwide.
At FactoryFast.com.au, we believe shopping online should feel as reliable as walking into your favourite store. That’s why we back every order with honest service, fast shipping, and fair prices — no gimmicks, no games. From everyday essentials to big home upgrades, customers across Australia trust us for quality they can count on, and prices that make sense. Thousands of 5-star reviews. Decades of experience. 100% Australian-owned. You’re in safe hands with FactoryFast.

Contact info

Trusted by Aussies Nationwide

Quality products, fast delivery & top-rated customer support.

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Awesome product fast delivery will…

Awesome product fast delivery will definitely use again thanks

10 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your great feedback! We're so pleased to hear you’re happy with the product and the fast delivery. We look forward to serving you again soon.

-The FactoryFast Team

Rated 3 out of 5 stars

The spin bike I ordered was smaller…

The spin bike I ordered was smaller than expected. The seat is higher than the handles. No area to leave my water bottle. It looks like the springs under the seat are not strong enough and I weigh 60kgs, I don't feel safe. It looks like a kids bike. I am sorry.

9 March 2026
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Reply from FactoryFast

Hi, this review appears to have been left for the wrong company. FactoryFast does not sell spin bikes, so we’re unable to assist with the product you’ve described.

We kindly ask that you double-check the retailer and direct your feedback to the correct store.

-The FactoryFast Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Nicely packed. Arrived in good order and condition. My order was very reasonable priced. Thank you

23 February 2026
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Reply from FactoryFast

Thank you for your kind feedback! We're so glad to hear everything arrived promptly, well packed, and in great condition. It’s great to know you found value in your purchase too. We really appreciate your support!

-The FactoryFast Team

Rated 5 out of 5 stars

great service

9 March 2026
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Reply from FactoryFast

Thanks for your kind words! We’re glad to hear you had a great experience with our service.

We appreciate your support and hope to assist you again soon!

-The FactoryFast Team

Rated 4 out of 5 stars

My over bed table trolley

I received my table on time and was kept up to date with delivery.

9 March 2026
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Reply from FactoryFast

Thank you for your feedback! We’re glad your over bed table arrived on time and that you were kept informed throughout the delivery process.

We appreciate your support and hope you enjoy using it!

-The FactoryFast Team

Rated 5 out of 5 stars

Good product

9 March 2026
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Reply from FactoryFast

Thanks for your feedback! We’re glad to hear you’re happy with the product.

We appreciate your support and hope to serve you again soon!

-The FactoryFast Team

Rated 5 out of 5 stars

Competitive price

Competitive price. Super fast delivery within Sydney Metro.

9 March 2026
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Reply from FactoryFast

Thanks for your great feedback! We’re glad you found our pricing competitive and that your delivery arrived quickly within Sydney Metro.

We appreciate your support and hope to help you again soon!

-The FactoryFast Team

Rated 5 out of 5 stars

Fast delivery and great quality

Fast delivery and great quality

9 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the quality.

We really appreciate your support and hope to see you again soon!

-The FactoryFast Team

Rated 5 out of 5 stars

Perfect service

The delivery service was excellent and the product is perfect, easy to assemble I just follow the guide step by step. The cable machine is so good I like it. Very happy that I bought it. No regrets.

9 March 2026
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Reply from FactoryFast

Thank you for the fantastic feedback! We’re so pleased to hear the delivery was smooth, the setup was easy to follow, and that you’re enjoying your cable machine.

It’s great to know you’re happy with your purchase — that’s exactly what we love to hear!

-The FactoryFast Team

Rated 5 out of 5 stars
FactoryFast logo

Reply from FactoryFast

Thanks for your kind words! We’re glad to hear everything was handled promptly and efficiently — that’s exactly what we aim for.

We appreciate your support and hope to serve you again soon!

-The FactoryFast Team

Rated 2 out of 5 stars

It looks like false advertising I…

It looks like false advertising I looked at a Picture of brown shade cloth that came in a brown or black I chose black,but I got a completely different texture looking material…if I had ordered a brown one would that have been made from the same material no I don’t think so ???

6 March 2026
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Reply from FactoryFast

We’re really sorry to hear the shade cloth wasn’t what you were expecting. We understand how frustrating it can be when the product received doesn’t match the look or texture shown online.

Different colour options can sometimes vary slightly in appearance or finish, but it certainly shouldn’t feel like a completely different material. We’d like to look into this further for you and help make it right — please reach out to our team at cs@factoryfast.com.au or 1300 760 441.
-The FactoryFast Team

Rated 4 out of 5 stars

The product was fun and worked well

The product was fun and worked well. I was hoping to get it within two business days for my event but received it afterwards. Oh well, thank you for a good costume.

5 March 2026
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Reply from FactoryFast

Thanks so much for your kind words about the costume — we’re really glad to hear it was fun and worked well for you! We’re sorry it didn’t arrive in time for your event, as we understand how important that timing can be. We appreciate your understanding and hope we can deliver even better next time.
-The FactoryFast Team

Rated 5 out of 5 stars

Easy payment

Easy payment, delivered in short time frame, excellent quality and well made with stitching reinforced. Would highly recommend and will be ordering more tarps as required ( weather/ rain ) permitting. Thanks

6 March 2026
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Reply from FactoryFast

Thanks for the great feedback! We're pleased to hear the payment process was easy, your order arrived quickly, and that you're happy with the quality and reinforced stitching of the tarp. We really appreciate the recommendation and look forward to helping you again when you need more. 😊

-The FactoryFast Team.

Rated 5 out of 5 stars

All good.

quick delivery and good service

5 March 2026
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Reply from FactoryFast

Thanks for your feedback! We're glad to hear everything went smoothly and that you were happy with the quick delivery and service. We really appreciate you taking the time to share your experience. 😊

-The FactoryFast Team

Rated 5 out of 5 stars

Really happy with my bamboo laundry…

Really happy with my bamboo laundry hamper with shelves looks great . Didn’t take too long to get here and this company has the most reasonable postage costs

2 March 2026
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Reply from FactoryFast

Thanks so much for your kind feedback! We're glad to hear you're happy with the bamboo laundry hamper and that it looks great in your space. It's also great to know your order arrived in a reasonable time and that you found our postage costs fair — we really appreciate you taking the time to share your experience. 😊

-The FactoryFast Team.

Rated 5 out of 5 stars

Great shopping experience

Fast service , good price, good quality goods.

5 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for the great feedback! We’re glad to hear you had a smooth shopping experience and that the fast service, pricing, and product quality all met your expectations. We really appreciate your support.

-The FactoryFast Team

Rated 5 out of 5 stars

Fast service and dispatch and the…

Fast service and dispatch and the product was as expected … lack of detail instruction … ok for myself but .. some aged people may struggle

5 March 2026
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Reply from FactoryFast

Thank you for your feedback and for highlighting both the positives and the areas where we can improve. We’re glad to hear the service and dispatch were fast and that the product met your expectations. We also appreciate your note about the instructions — that’s helpful feedback and something we’ll certainly keep in mind, especially to ensure they’re clearer for all customers.

Thanks again for your support.

-The FactoryFast Team

Rated 5 out of 5 stars

I was very satisfied with the product…

I was very satisfied with the product and the amazing fast delivery time.

5 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your kind feedback! We’re so pleased to hear you’re satisfied with the product and that the fast delivery made the experience even better. We really appreciate you taking the time to share your experience.

-The FactoryFast Team

Rated 4 out of 5 stars

Pergola Brackets

Order and Delivery was great and went without a hitch.
The Pergola brackets look great and work just as advertised there was only one little hitch and that was we had some bolts missing but no problem we ducked down to bunnings picked them up and all was great the price for the brackets was fantastic much cheaper than all other websites but the quality is great so no complaints

3 March 2026
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Reply from FactoryFast

Thanks so much for your detailed feedback! We're glad to hear the ordering and delivery process went smoothly and that the pergola brackets lived up to expectations in both quality and value. We appreciate you pointing out the missing bolts as well, and we're happy to hear it was an easy fix. Enjoy the new pergola, and thanks again for choosing FactoryFast!-The FactoryFast Team.

Rated 5 out of 5 stars

Good company to deal with .

Product is as described.
Packaged well, and reasonably priced.
Arrived within the time frame stated.

4 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your kind feedback. We're pleased to hear the product met your expectations, arrived well packaged, and was delivered within the expected timeframe. It's great to know you found the pricing reasonable as well. We appreciate your support! -The FactoryFast Team.

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