FactoryFast Reviews 1,119

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting that items exceed expectations and are better than alternatives. Many consumers highlight the prompt and reliable delivery service, with products arriving quickly and in good condition, often well-packaged. The overall service is frequently described as outstanding, with people appreciating the efficiency and ease of their experience. However, some customers also noted issues with delivery, including delays, damaged packages, or incorrect items being sent. A few other people also felt that the product quality was not as advertised, describing items as flimsy or cheaply made, and some experienced difficulties with assembly due to missing parts or unclear instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, often highlighting great quality products at competitive... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and reliable service, with... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two of these in different designs for my bathroom reno. They are holding up well a few weeks after installation and goes well with the chrome accessories (taps etc.) in the bathroom. Before... See more

Company replied

Rated 5 out of 5 stars

The awning we bought is amazing! Great price and looks fabulous!! Better still, the customer service was terrific! Very gracious and extremely helpful! We would not hesitate to buy from this company a... See more

Company replied

Rated 5 out of 5 stars

Thank you Factory First for prompt delivery of our shower screen. When it arrived the wall securing track was bent making it unusable. We contacted yourselves by email with photos and a replaceme... See more

Company replied

Rated 5 out of 5 stars

Great quality products always at a super competitive price. Great range too. Fast delivery also helps. Have bought from FF many times now and highly recommend.

Company replied


Company details

  1. Factory outlet shop
  2. Awning supplier
  3. Department store
  4. Discount shop
  5. Shopping outlet
  6. Shower screen shop

Written by the company

FactoryFast.com.au – Affordable, Quality Home & Trade Essentials Delivered Fast Shop smarter at FactoryFast.com.au, your go-to Australian destination for premium home improvement and lifestyle products at unbeatable prices. Enjoy fast delivery, reliable service, and great value across a wide range of categories. Explore our most popular collections: Bathroom & Kitchen Renovation: Transform your space with stylish and functional shower screens, kitchen taps, bathroom fittings, shower heads, and kitchen sinks—perfect for DIY makeovers or professional upgrades. Furniture & Storage: Organise and elevate your interiors with quality lockers, home furniture, shoe cabinets, and clothes racks, designed for modern living and compact spaces. Fitness & Wellbeing: Invest in your health with our best-selling Pilates reformers, home gym weights, and fitness equipment—ideal for home workouts and small-space setups. Tools & Accessories: Get the job done with durable mobile scaffolding, hand tools, power tool accessories, and essential gear for every home or trade project. Outdoor & Lifestyle: Enhance your outdoor living with awnings, BBQ accessories, and garden décor that bring comfort and style to any space. Whether you’re renovating your bathroom, refreshing your kitchen, or upgrading your home gym, FactoryFast.com.au delivers the quality, convenience, and value Australians trust.

Built on Trust, Powered by Value

Written by the company

Real service. Real savings. Trusted by Aussies nationwide.
At FactoryFast.com.au, we believe shopping online should feel as reliable as walking into your favourite store. That’s why we back every order with honest service, fast shipping, and fair prices — no gimmicks, no games. From everyday essentials to big home upgrades, customers across Australia trust us for quality they can count on, and prices that make sense. Thousands of 5-star reviews. Decades of experience. 100% Australian-owned. You’re in safe hands with FactoryFast.

Contact info

Trusted by Aussies Nationwide

Quality products, fast delivery & top-rated customer support.

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Delivery time was great considering…

Delivery time was great considering product size & mostly all glass and distance east coast to WA. Factory Fast kept me in contact & product tracking was excellent.would definitely order other products without hesitation. David Kennedy

6 March 2026
FactoryFast logo

Reply from FactoryFast

Hi David, thank you for your kind feedback! We're so pleased to hear the delivery to WA went smoothly, especially with such a large and fragile item. It’s great to know our tracking updates kept you informed along the way. We really appreciate your support and look forward to helping you again in the future!-The FactoryFast Team

Rated 3 out of 5 stars

2 of the bed slats are missing

2 of the bed slats are missing. Can we get replacement of this slats sent to us pls.

19 January 2026
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Reply from FactoryFast

Sorry to hear a couple of the bed slats were missing—that’s definitely not ideal.

Please reach out to our support team at cs@factoryfast.com.au or call 1300 760 441, and they’ll arrange replacements for you as quickly as possible.

Thanks for letting us know so we can get this sorted.
-The FactoryFast Team

Rated 5 out of 5 stars

Fast delivery and excellent product…

Fast delivery and excellent product quality

13 March 2026
FactoryFast logo

Reply from FactoryFast

Thanks so much for your feedback! We're glad to hear your order arrived quickly and that you're happy with the product quality.

We really appreciate your support and hope you enjoy using it.
-The FactoryFast Team

Rated 5 out of 5 stars

The shower arrived swiftly

The shower arrived swiftly, and we installed it without problem. Love it!

13 March 2026
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Reply from FactoryFast

Thanks so much for your lovely feedback! We're glad to hear your shower arrived quickly and was easy to install—that’s exactly what we aim for.

Great to know you're loving it!
-The FactoryFast Team

Rated 4 out of 5 stars

Quick and Easy

I entered the site looking for a Quartz driven Wall Clock.
Found several and selected a candidate.
Overcame my doubts and requested delivery.
Some days later the clock arrived, as per description, and as per indicated date and time interval.

13 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for sharing your experience! We're glad you found a wall clock that suited your needs and that it arrived on time and exactly as described.

We appreciate your trust in ordering with us and hope it’s a great addition to your space.
-The FactoryFast Team

Rated 5 out of 5 stars

Accurate re delivery.

Accurate re delivery.
Good and reliable tracking.

11 March 2026
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Reply from FactoryFast

Thanks for your feedback! We're pleased to hear the re-delivery was accurate and that the tracking kept you well informed along the way.

We appreciate your support and hope to serve you again soon.
-The FactoryFast Team

Rated 5 out of 5 stars

Overall

Good price, good quality product and fast delivery 👍

13 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your great feedback! We're so glad to hear you’re happy with the quality, pricing, and fast delivery. We really appreciate your support 👍

-The FactoryFast Team

Rated 4 out of 5 stars

Good product for our requirements

Prompt delivery and package arrived undamaged. Have not been able to put the cover up as yet, due to other issues, but it was easy to put together and will suit our needs well. Very happy with our purchase.

9 March 2026
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Reply from FactoryFast

Thank you for your thoughtful feedback! We're so pleased to hear the product was a great fit for your needs and arrived quickly and in good condition. It’s great to know assembly was straightforward and that you're happy with your purchase overall. We appreciate your support!

-The FactoryFast Team

Rated 5 out of 5 stars

Delivery was prompt/Locker looks good.

Delivery was prompt. Overall item was fit for purpose and looks good. The design is brilliant and avoids using screws and bolts in the assembly. Some minor damage (dents) on arrival, in a couple of panels. Instructions were faded and not easy to understand. After providing feedback on these matters, they were responded to quickly and I was impressed with the comprehensive customer service.

12 March 2026
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Reply from FactoryFast

Thank you for your detailed feedback. We're glad to hear the item arrived promptly and that you're happy with how it looks and functions overall.

We’re sorry to hear about the dents and the difficulty with the instructions — that’s not the experience we aim to provide. Please feel free to reach out to our support team at cs@factoryfast.com.au or 1300 760 441 so we can assist further.

-The FactoryFast Team

Rated 5 out of 5 stars

Fast

Fast, reliable service!!

12 March 2026
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Reply from FactoryFast

Thank you for your feedback. We appreciate you sharing your thoughts on pricing and product measurements.

We understand that preferences can vary, and we’ll certainly take your comments regarding units into consideration for future improvements.

-The FactoryFast Team

Rated 5 out of 5 stars

Good products and prices fast delivery

Good quality products at reasonable prices.
Delivery was fast and easy.

10 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your kind feedback! We're so pleased to hear you found the products to be great quality and good value, and that delivery was quick and hassle-free. We really appreciate your support!

-The FactoryFast Team

Rated 3 out of 5 stars

Product great

Product great, delivery cost high

9 March 2026
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Reply from FactoryFast

Thank you for your feedback! We're glad to hear you're happy with the product, and we appreciate you sharing your thoughts on delivery costs.

Our shipping fees are displayed prior to checkout confirmation so customers can review them before placing an order, but we understand they may not always meet expectations. Thanks again for your input.

-The FactoryFast Team

Rated 4 out of 5 stars
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations.

If a part is missing or unclear, please reach out to our support team at cs@factoryfast.com.au or 1300 760 441 so we can look into this for you and assist further.

-The FactoryFast Team

Rated 5 out of 5 stars

Good price and delivery service

Good price and delivery service

11 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We're glad you were happy with both the pricing and the delivery service. We appreciate your support!

-The FactoryFast Team

Rated 1 out of 5 stars

Very poor quality product

Very poor quality product. Very poor customer service. Despite being faulty and not fit for purpose they refuse to refund total amount. Deliberately trying to make things difficult to avoid responsibility. Avoid at all costs and DO NOT trust any positive reviews

17 March 2026
Unprompted review
FactoryFast logo

Reply from FactoryFast

We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the standard we aim to provide, especially when it comes to product quality and support.

If an item is faulty or not fit for purpose, we want to ensure it’s properly assessed and resolved in line with our policies. We apologise if the process felt difficult or unclear. Please reach out to our team at cs@factoryfast.com.au or 1300 760 441 so we can review your case further and work towards a fair outcome.

-The FactoryFast Team

Rated 5 out of 5 stars
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We're so pleased to hear your order arrived so quickly. We really appreciate your support and hope to serve you again soon.

-The FactoryFast Team

Rated 5 out of 5 stars

I am happy with my console table …

I am happy with my console table …. Good quality for the prize , prompt delivery .

10 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We're so glad to hear you're happy with your console table and found it to be great value. It's also wonderful to know your order arrived promptly. We appreciate your support!

-The FactoryFast Team

Rated 5 out of 5 stars

So efficient

So efficient! Great communication pre purchase and delivery within a few business days. Awesome! 🙌

10 March 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your wonderful feedback! We're so glad to hear you found the process smooth and communication helpful, and that your order arrived so quickly. We really appreciate your support 🙌

-The FactoryFast Team

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