Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I h... See more
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Factory Correct Manuals, a LOT of information
Gives you pretty much everything you need to maintain your vehicle with information from the manufacturer. They also give you an upgrade option to retrieve the document on the cloud for your lifetime, which is a nice little perk for those who might switch devices or lose the file and then need to log back in and download it again in the future.
The only challenge is that the document is HUGE. In my case, over 15k pages long. While you have access to bookmarks that breakdown the vehicle into categories, it's likely going to still take you some time to go through it.
Highly recommend though if you're taking on any maintenance project yourself and would rather rely on the manufacturer over sifting through forums for accurate information.
Manual is not fit for purpose
I purchased a Mercedes manual. It is difficult to use. It does not give you any real useful info. Googling/ChatGPT gives clearer information. You have to download and set up a virtualmachine which I had to spend sometime in finding out what this was and how to set it up. This is not mentioned in the advertisement. Once set up was complete it did not give any real clear tutorial and very difficult to use. Highly advise anyone not to purchase. As a previous review states. The person (had to remove name starting with A) as mentioned in other reviews was not helpful and did not receive a refund as I believe I received a product that was not useful as for the purpose advertised.
Great customer service
The service was spot on. Got me what I needed right away.
Deceptive Advertisement
They deceptively advertise compatibility with Mac Computers, but only with Macs that were discontinued in 2023 due to Apples decision top no longer use an INTEL chip. They refuse to offer a refund.
Replied promptly to questions
Replied promptly to questions. Never got asked for VIN etc and didn’t seem necessary.
Auto repair manual download for sale
Auto repair manual download for sale. That sounds convenient right? Well, don't buy it from factorymanuals.net because they will send a link to Dropbox (requires sign-up and pay a monthly fee) to view the manual. What a scam!
Answering many questions about the…
Answering many questions about the manual.
Crossfire no start
great comunication.
was told all elect schematics were included.
There was no mention of the security system that this car has in reguards to starting the car. eg. amplified signal to a sceam box that then notifies other components to enable to crank and start. It had lost her brains, and the fob would not send the signal to the other places to start vehicle. This is the reason that I purchase... Wanted to do a work around so the key would just turn to start position, crank and start my car. This system is only found in the chrysler crossfire. I can find nobody to reprogram the 3 or 4 parts to enable the system...
Other wise I would give a 5 star plus...
purchased the manual and it's not a…
purchased the manual and it's not a repair manual its more of a service/maintenance book Don't waste your money if you are looking for a diagnostic manual

Reply from FactoryManuals
Great customer service after the sale
Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I had what I needed right down to the correct page number where my power steering procedure was located. The book marks are helpful but not all inclusive so Alan really went above and beyond. FactoryManuals Order #30731
The manual I selected lacked what I wanted until...
The manual I selected lacked what I wanted. I was looking to get a credit but Alan asked me for more info on my car and said he could find the manual. He did and I am now very happy.
Great manual, easy to purchase, and download.
It was very easy to find the manual that I needed. Upon finding it, you had the opportunity to view a sample. Purchased with ease through Pay Pal. Once transaction was complete, down load was very easy and went well. Takes a little bit becasue of the large file. Manual works great, alittle difficult to locate what you are looking for because of the large number of pages, Very pleased with Factory Manuals. Would recommend purchasing it.
Outstanding customer service!
Alan, is very responsive. I can tell he prides himself on customer service! These are technical manuals that require software to be downloaded and adjustments to your compte Bios (if the setting is not already enabled). Alan guides you every step of the way. I am buying more shop manuals from him.
Thank you Alan!
All great!
Really good product. Customer service was excellent. Many thanks. I recommend!!
Pleased with the service!
Pleased with the service!
I received wonderful service when I needed to download my manual for the second time. Fast response and incredibly pleased!
Super efficient service
Super efficient service, combined with a high quality product. I highly recommend.
2022 RAM 1500 manual purchase
I ordered a truck manual (Order #29899) but when I download it, it did not have the correct engine for my vehicle. One email to the company to explain the issue and within minutes I was given a link for the manual with all the engine options. Layout of the manual is excellent and the service couldn't be beat.
Very good customer service experience.
Exactly what I needed at a great price.
Exactly what I needed at a great price.
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