FactoryManuals Reviews 

393
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, friendly, and helpful when sorting out various download or technical issues. People truly appreciate the detailed OEM manuals provided, which offer comprehensive guidance for maintaining and repairing their vehicles at home. Some reviewers were not happy with the massive file sizes, noting that it takes time and effort to find specific information within the extensive documentation. A few other people also felt that receiving the wrong manual initially or encountering technical hurdles required extra patience and assistance to completely resolve.

What people talk about most

Product

Customers had ambiguous experiences with product, as reviewers reported starkly contrasting results regarding... See more

Instructions

Reviewers mention ambiguous feedback about instructions, highlighting that while some guides offer incredibly... See more

Customer service

Consumers find customer service to be positive, highlighting quick responses and helpful assistance from... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as some consumers found the manuals very user... See more

Service

Clients share satisfaction on service, frequently praising the fast delivery, great prices, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I h... See more

Rated 5 out of 5 stars

Damian Farr here, Initially I had the wrong download that was for my vehicle but wrong year. Fortunately the gentleman I talked to took care of my issue almost immediately. I got the exact informatio... See more

Rated 5 out of 5 stars

I was elated to receive the help I got. Google pointed me to the wrong search link, and Al Davis was able to fix and find the correct manual for my issue. Not only was he thorough, but his communicati... See more

Rated 5 out of 5 stars

Good value for the price. Not that much information available for DYI. Took a little to understand how the program worked and how to print the desired page. Tech support responded quicky to questions... See more


4.2

Great

TrustScore 4 out of 5

393 reviews

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Asks customers to review

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Replied to 11% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(393)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Factory Correct Manuals, a LOT of information

Gives you pretty much everything you need to maintain your vehicle with information from the manufacturer. They also give you an upgrade option to retrieve the document on the cloud for your lifetime, which is a nice little perk for those who might switch devices or lose the file and then need to log back in and download it again in the future.

The only challenge is that the document is HUGE. In my case, over 15k pages long. While you have access to bookmarks that breakdown the vehicle into categories, it's likely going to still take you some time to go through it.

Highly recommend though if you're taking on any maintenance project yourself and would rather rely on the manufacturer over sifting through forums for accurate information.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Manual is not fit for purpose

I purchased a Mercedes manual. It is difficult to use. It does not give you any real useful info. Googling/ChatGPT gives clearer information. You have to download and set up a virtualmachine which I had to spend sometime in finding out what this was and how to set it up. This is not mentioned in the advertisement. Once set up was complete it did not give any real clear tutorial and very difficult to use. Highly advise anyone not to purchase. As a previous review states. The person (had to remove name starting with A) as mentioned in other reviews was not helpful and did not receive a refund as I believe I received a product that was not useful as for the purpose advertised.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Advertisement

They deceptively advertise compatibility with Mac Computers, but only with Macs that were discontinued in 2023 due to Apples decision top no longer use an INTEL chip. They refuse to offer a refund.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Auto repair manual download for sale

Auto repair manual download for sale. That sounds convenient right? Well, don't buy it from factorymanuals.net because they will send a link to Dropbox (requires sign-up and pay a monthly fee) to view the manual. What a scam!

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Crossfire no start

great comunication.
was told all elect schematics were included.
There was no mention of the security system that this car has in reguards to starting the car. eg. amplified signal to a sceam box that then notifies other components to enable to crank and start. It had lost her brains, and the fob would not send the signal to the other places to start vehicle. This is the reason that I purchase... Wanted to do a work around so the key would just turn to start position, crank and start my car. This system is only found in the chrysler crossfire. I can find nobody to reprogram the 3 or 4 parts to enable the system...
Other wise I would give a 5 star plus...

20 October 2025
Unprompted review
Rated 1 out of 5 stars

purchased the manual and it's not a…

purchased the manual and it's not a repair manual its more of a service/maintenance book Don't waste your money if you are looking for a diagnostic manual

22 October 2025
Unprompted review
FactoryManuals logo

Reply from FactoryManuals

Hi Shannon, please don't lie to everyone who's reading this. Not sure what your motive is behind this comment, but our manual covers the complete service, repair information, wiring diagrams + extremely detailed diagnostics - every single detail that you could possibly need for your vehicle. We can prove this to anyone who asks for a sample as well.

Rated 5 out of 5 stars

Great customer service after the sale

Great customer service after the sale. I had some issues making sure I had the correct manual for my VIN and also locating the procedure I was interested in... the manual is HUGE! Alan made sure I had what I needed right down to the correct page number where my power steering procedure was located. The book marks are helpful but not all inclusive so Alan really went above and beyond. FactoryManuals Order #30731

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great manual, easy to purchase, and download.

It was very easy to find the manual that I needed. Upon finding it, you had the opportunity to view a sample. Purchased with ease through Pay Pal. Once transaction was complete, down load was very easy and went well. Takes a little bit becasue of the large file. Manual works great, alittle difficult to locate what you are looking for because of the large number of pages, Very pleased with Factory Manuals. Would recommend purchasing it.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

Alan, is very responsive. I can tell he prides himself on customer service! These are technical manuals that require software to be downloaded and adjustments to your compte Bios (if the setting is not already enabled). Alan guides you every step of the way. I am buying more shop manuals from him.

Thank you Alan!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with the service!

Pleased with the service!

I received wonderful service when I needed to download my manual for the second time. Fast response and incredibly pleased!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

2022 RAM 1500 manual purchase

I ordered a truck manual (Order #29899) but when I download it, it did not have the correct engine for my vehicle. One email to the company to explain the issue and within minutes I was given a link for the manual with all the engine options. Layout of the manual is excellent and the service couldn't be beat.

29 September 2025
Unprompted review

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