Faircloth & Reynolds Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members and installation teams are exceptionally polite, knowledgeable, and professional from the very beginning to the end of the project. People emphasize that every person they dealt with throughout the process was courteous, respectful, and genuinely helpful. Consumers also point out that the workers always arrive right on schedule, perform their tasks efficiently, and ensure that the premises are left spotless afterwards. Many individuals appreciate the clear explanations provided regarding quotes and various setup options, which makes the entire procedure remarkably smooth and completely stress-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and courteous... See more

Service

Clients share positive opinions on service, highlighting efficient and professional experiences. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more

Rated 5 out of 5 stars

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Commercial Refrigeration
  3. Commercial refrigerator supplier
  4. Cooling Plant
  5. HVAC Contractor
  6. Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service

ordered and Fitted Within a week . Staff all courteous and respectful .

19 March 2025
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Reply from Faircloth & Reynolds

We appreciate your custom, thrilled you are happy with our services :)

Rated 5 out of 5 stars

Very friendly service

Very friendly service. Fast and neat installation. Would recommend to anyone looking for air-con

10 February 2025
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Reply from Faircloth & Reynolds

Thank you very much for your review :)

Rated 5 out of 5 stars

Fantastic service

Responsive, professional and great value. This is a properly-run business with a team that knows their stuff and delivers above and beyond. I had six aircons installed in a seamless operation. Well done!

5 February 2025
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Reply from Faircloth & Reynolds

Thank you very much for your 5 star review. We really appreciate your custom & feedback!

Rated 5 out of 5 stars

Highly Recommend

These guys were great! Highly recommend, great communication, great staff the whole house had aircon within the day, super helpful, clean workers who were respectful whilst on the property.
Product works a treat!

27 February 2025
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Reply from Faircloth & Reynolds

So thrilled you're happy with your ducted system! Happy to hear you were in capable hands from start to finish :)

Rated 5 out of 5 stars

We’re very easy to communicate with

We’re very easy to communicate with. Could always phone the office and speak to someone in the know.
Came to complete job when they said they would. Had the job completed very quickly. One day instillation time for a ducted system in a 4 bedroom house.
Very quick turn around from quote to instillation.

29 January 2025
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Reply from Faircloth & Reynolds

Thank you very much for your great review :) we appreciate your custom and are happy to help any time.

Rated 5 out of 5 stars

Very professional and super helpful

Happy to recommend Faircloth and Reynolds. The team was very professional and super helpful making the whole experience easy. Thanks

22 January 2025
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback :)

Rated 5 out of 5 stars

I had shopped arohappy customer.und with no…

I had shopped around with no satisfaction until I engaged with faircloth and reynolds coffs harbour. What a fantastic team of people from my first call with Rachel and Laura to Cameron who promptly came to do the quote through to lochie and Martin .who installed my air con..All were so friendly.respectful and very professional they are really good people they represent this company very well..if your searching for excellent service then look no further then these guys I would absolutely recommend them..thanks very much for all you did for me..it has been a pleasure..

30 January 2025
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, I have passed your kind words onto the team :) we appreciate your custom.

Rated 5 out of 5 stars

Excellent work

Excellent work. We had at least 10 guys in our home at one time and we didn’t once trip over or run into anyone. They performed their jobs with care and were very respectful. The weather has been very humid and muggy over the last couple of days - it’s up and running beautifully. Thank you

29 January 2025
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Reply from Faircloth & Reynolds

Thank you very much for the feedback on your new ducted system :)

Rated 5 out of 5 stars

Air conditioner installed today

Air conditioner installed today. Product recommendation was spot on. They arrived on time, installed it quickly & left the area showroom perfect. Would recommend F& R unreservedly. Thank you Team!

5 February 2025
Unprompted review
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Reply from Faircloth & Reynolds

Thank you very much for taking the time to submit this positive review! We really appreciate it.

Rated 4 out of 5 stars

Aircon supply & instal

Neat and tidy installation of our new split system, thanks to the team!

3 December 2024
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Reply from Faircloth & Reynolds

Thank you for letting us know, we appreciate your business.

Rated 5 out of 5 stars

Excellent team of workers


My experience with Faircloth & Reynolds was great. The chap who visited for an inspection and quote was professional and very helpful. The installers were very courteous, respectful and efficient. I am very happy with the work and the price!

18 November 2024
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Reply from Faircloth & Reynolds

Thank you for letting us know, and for choosing us to install your aircon. We have passed your kind words on to the people you have mentioned.

Rated 5 out of 5 stars

Exceeded our expectations

Great service. Very professional. Timing of installation was way beyond our expectations. I we would recommend Faircloth & Reynolds to anyone looking for an A/C installation.

20 December 2024
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Reply from Faircloth & Reynolds

Wonderful, thanks for providing lovely feedback and for choosing F&R to install your A/C.

Rated 5 out of 5 stars

Good experience

I was very impressed with the assessor who summed up my requirements perfectly. Instalment was effected promptly and I am very happy with the work and the price!

27 November 2024
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Reply from Faircloth & Reynolds

Great to hear! Thanks for taking the time to let us know, we have passed your kind words on to the team.

Rated 5 out of 5 stars

Impressive Leadership

Zack, the supervisor was so good with his staff. He was impressive in the way he guided them through the day and managed to have cohesion and everything on track.
All the staff were respectful and polite.

16 December 2024
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Reply from Faircloth & Reynolds

Thank you for letting us know, and for choosing F&R for your air conditioning. We have passed your kind words on to Zack and the team.

Rated 5 out of 5 stars

Great product & service

Great product, wonderful service and competitive price.
Would certainly recommend F & R to any prospective buyer 👏👏

12 December 2024
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Reply from Faircloth & Reynolds

We're delighted that are happy with everything. Thanks for choosing F&R, we appreciate your business.

Rated 5 out of 5 stars

Good system and Competent Employees business…

From the first contact this business performed as they promised with well skilled and effective people. Very personable and no effort was spared to satisfy our questions. The installation leaders was extremely competent and lead his people to install a system in a day and left as they had never been there - amazing !

10 December 2024
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Reply from Faircloth & Reynolds

Wow, great feedback thank you! We have passed your comments on to the team and really appreciate you choosing us to install your system.

Rated 5 out of 5 stars

From my first phone call

From my first phone call. The rep arrived, I had the quotation within 2 hours, installers completed within days, the electrician 2 hours following the installers.

Complete professionalism, clean job, clean and friendly tradesmen.

Absolutely first class, 5 stars AAA+++

6 December 2024
Faircloth & Reynolds logo

Reply from Faircloth & Reynolds

Thank you for your review and kind words! We have let the team know how happy you are and really appreciate your business.

Rated 5 out of 5 stars

Excellent team of workers.

Excellent team of workers.
Very professional crew from start to finish of the installation of a ducted system upstairs and a split system downstairs.

27 November 2024
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Reply from Faircloth & Reynolds

Thank you for taking the time to let us know. We have passed your feedback on to the crew and appreciate you choosing F&R for your ducted and split systems.

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