Faircloth & Reynolds Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members and installation teams are exceptionally polite, knowledgeable, and professional from the very beginning to the end of the project. People emphasize that every person they dealt with throughout the process was courteous, respectful, and genuinely helpful. Consumers also point out that the workers always arrive right on schedule, perform their tasks efficiently, and ensure that the premises are left spotless afterwards. Many individuals appreciate the clear explanations provided regarding quotes and various setup options, which makes the entire procedure remarkably smooth and completely stress-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and courteous... See more

Service

Clients share positive opinions on service, highlighting efficient and professional experiences. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more

Rated 5 out of 5 stars

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Commercial Refrigeration
  3. Commercial refrigerator supplier
  4. Cooling Plant
  5. HVAC Contractor
  6. Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product and service

Competitive quote, good communication and a nice neat install.

31 August 2025
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Reply from Faircloth & Reynolds

Thank you very much for your fantastic review! :)

Rated 5 out of 5 stars

Excellent team of tradesmen

Excellent team of tradesmen carried out the installation without a hitch. They also tidied up and left the site as they found it. Highly recommend them.

1 September 2025
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Reply from Faircloth & Reynolds

We appreciate your custom, thank you very much for your review. :)

Rated 5 out of 5 stars

Pricing was very competitive

Pricing was very competitive
Accommodating in installing initial ducting- I only gave them one day notice and they arrived early the next day.
Efficient reliable service

31 August 2025
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Reply from Faircloth & Reynolds

Thank you very much for your positive review :) we appreciate your custom.

Rated 5 out of 5 stars

Installation was done by a friendly…

Installation was done by a friendly team and the advice on location of AC proved to be excellent. The trim matches the house , unit operates perfectly and we have been saved in a cold and wet August! Thank you

18 August 2025
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Reply from Faircloth & Reynolds

Thank you very much for your great review! :)

Rated 5 out of 5 stars

Efficient and hardworking employees

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left. It wasn’t an easy job for them, but they did not complain once.
They made sure that the installation of my reverse cycle air conditioner was completed thoroughly and answered any questions that I may have asked.
The electrician was a great mentor for the apprentice which was lovely to hear and see.
I would thoroughly recommend Faircloth & Reynolds to anyone who is thinking of installing air conditioning.

6 August 2025
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Reply from Faircloth & Reynolds

Thank you very much for the fantastic review, I have passed your feedback onto the installers. :)

Rated 5 out of 5 stars

The BEST service.

We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects.
We have no complaints only praise and would recommend their services immediately.
Tony & Toni Goninan

7 August 2025
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Reply from Faircloth & Reynolds

Thank you very much, Tony & Toni! We greatly appreciate your 5-star review and have passed the feedback onto the team. :)

Rated 5 out of 5 stars

A/C Purchase and Installation

My recent experience with your company was a pleasure because of the prompt and reliable service.

The purchase was of a high standard and your team were polite and friendly specialists.

I highly recommend you as a means to achieving A/C goals in our local community.

29 July 2025
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Reply from Faircloth & Reynolds

Thank you very much for your kind words, we appreciate it!

Rated 5 out of 5 stars

Excellent service from start to finish

The follow up from the initial enquiry was rapid and helpful. A tech arrived on the day nominated (he was delayed because of a weekend callout on a Sunday - but we were informed of the delay prior to him coming).
The quote was thorough and timely and the installation was done on the day nominated and to our amazement completed on that day. Everything works very well... we now have a nice warm house at the touch of a button!

4 June 2025
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Reply from Faircloth & Reynolds

Thank you very much for your amazing review, we appreciate your custom!

Rated 5 out of 5 stars

The guys were efficient

The guys were efficient, professional, courteous and obliging. I couldn't have asked for an overall better service.

28 May 2025
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Reply from Faircloth & Reynolds

Thank you very much for your great feedback, we appreciate your custom. :)

Rated 5 out of 5 stars

For such a big company they are so…

For such a big company they are so personal and good value for money. The young guys doing the install were well mannered and nothing was too hard for them. Glen Legge.

15 May 2025
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Reply from Faircloth & Reynolds

Thank you very much for your positive feedback, Glen!

Rated 5 out of 5 stars

We knew at all times what was happening…

We knew at all times what was happening example wet weather notification that installers would not make the said time etc.etc
Very good communication. The staff were pleasant and obliging.

8 May 2025
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Reply from Faircloth & Reynolds

Thank you very much for your 5 star review, we appreciate your custom and are thrilled you are satisfied with our services. :)

Rated 5 out of 5 stars

Ducted system replacement

Timely quote, prepared to negotiate on price, scheduling easy and install team friendly and efficient. The Daikin system very good with temp sensors and individual zone adjustments. Remote control via wifi if away from home and lower power usage compared to previous system.

25 March 2025
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Reply from Faircloth & Reynolds

We are so pleased you are satisfied with our services and recommendations. We greatly appreciate your 5 star review and your custom. :)

Rated 5 out of 5 stars

TRADIE GOLD !!!

We just had another split aircon system installed by F & R. It was a very wet day when the installers, tradie Cameron and apprentice Murray turned up.

I think the job turned out more difficult than expected due to some recent renovations. However, these two men slogged it out, often outside in the rain with umbrellas clamped to step ladders, to get the job done.

I was especially impressed at the way that Cameron treated Murray. He was kind, courteous and thoroughly described everythingthat he was doing so that his apprentice Murray understood the process. This is very different (in my experience) to alot of 2-man teams, where the 'boss' can often treat the apprentice with disrespect.

When the two men left here they were soaked to the bone, having done an excellent job under arduous conditions. I could not imagine finding any other team that would surpass these two; they deserve gold medals.

28 March 2025
Unprompted review
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Reply from Faircloth & Reynolds

Thank you very much for your incredible review! I have passed onto Cameron & Murray. They are such an asset to the F&R team, going above and beyond to get the job done. We greatly appreciate your review and custom.

Rated 5 out of 5 stars

Very good

Your team was very professional and helpful great guys

25 March 2025
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Reply from Faircloth & Reynolds

Thank you very much for your positive review :)

Rated 4 out of 5 stars

Good service all round

#Good customer service in the office
#Pleasant & Reliable staff in the field
#Competitive price (split system air con)
.

25 March 2025
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Reply from Faircloth & Reynolds

Thank you for your review :)

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