Fairstone Financial Inc. Reviews 1,772

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 720 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist. The service is consistently described as fast, easy, and efficient, with many appreciating the quick process for securing loans and consolidating debt. People also highlight the pleasant and supportive customer service they received. However, some people were dissatisfied with the pricing, noting that interest rates are often high and can make repayment challenging. There were also occasional mentions of issues with payment fluctuations and some difficulties with online services.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise quick fund transfers and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient support, quick... See more

Price

Reviewers mention negative feedback about price. Many customers express dissatisfaction with high interest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WHAT GETS ME IS THE ODD FLUCTUATION OF PAYMENTS DEMANDED. ONE MONTH THE PAYMENT IS $204.00AS JANUARAY IS. LAST MONTH IT WAS 173.39??? COULD YOU PLEASE KEEP IT STABLE!!

Rated 4 out of 5 stars

Friendly staff and offered me a slightly lower interest rate than other places .

Company replied

Rated 3 out of 5 stars

Helped me through a tight spot and also good kind customer support. Of course its a predatory loan with high interest but it was my only option, and for that reason the fact it was provided in a res... See more

Company replied

Rated 3 out of 5 stars

The loan interest rates are too much. Otherwise everything was fast , also be careful what they are selling like insurance or something because they charging for that as well

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Fairstone scammers

Scam artists ripped me off and I ended up paying double for furniture with interest that is insane only after a month or so! I will never use them again!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Erica was great to deal with very…

Erica was great to deal with very helpful. Very quickly approved with no run around . My credit is fair and they helped me get a consolidation loan that got me 1 small managable payment bi-weekly instead 6 payments I couldnt keep with . Very happy they could help me out

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I DO NOT recomend

Fairstone is basically a preditory lender, they will pretty much finance anyone but the interest rates are littlerally less than one percent from being illegal lol
You'll basically pay at or double your loan amount. Customer service is okay but I've been a payer for a few years , never missed a payment ever and recently was offered a 60k loan at 24.99% interest, basically over 1300 a month for 10 years ....needless to say I didn't jump on that offer of borrowing 60k to pay back over 150k!
I just paid my loans off but I would highly discourage ANYONE from using them, you'll start with a small loan then they keep offering to up the loan "to consolidate" until your so swamped in debt you end up taking the 60k loan with a lean on your house at 1300 a month and have to pay back over 156k.
Shouldn't be legal but they skirt under that threshold by .% 0.01
I would honestly say no matter how bad you need a couple thousand dollars don't do it, sell some stuff, start a side hustle have a yard sale or simply go with out. I 100% guarantee you'll regret it when you see how slow the principal comes down.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Larry and staff

Larry and staff, made it easy and painless to go from application to funds. Explained me to best way to make sure that I can maximize the funds I received to best help me and my situation.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Run far and fast from fairstone.

They created more problems than they solved with their mishandling of my loan that resulted in my loan doubling even though I didn’t get the money they claimed to have lent me. The employee I dealt with was very predatory and has since been terminated.
They would never answer questions either.
If you need a loan run far and fast away from Fairstone.
If I could have given no stars I would have.

28 March 2026
Unprompted review

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