Fairstone Financial Inc. Reviews 1,769

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 720 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, professional, and helpful, often going above and beyond to assist. The service is consistently described as fast, easy, and efficient, with many appreciating the quick process for securing loans and consolidating debt. People also highlight the pleasant and supportive customer service they received. However, some people were dissatisfied with the pricing, noting that interest rates are often high and can make repayment challenging. There were also occasional mentions of issues with payment fluctuations and some difficulties with online services.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise quick fund transfers and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient support, quick... See more

Price

Reviewers mention negative feedback about price. Many customers express dissatisfaction with high interest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WHAT GETS ME IS THE ODD FLUCTUATION OF PAYMENTS DEMANDED. ONE MONTH THE PAYMENT IS $204.00AS JANUARAY IS. LAST MONTH IT WAS 173.39??? COULD YOU PLEASE KEEP IT STABLE!!

Rated 4 out of 5 stars

Friendly staff and offered me a slightly lower interest rate than other places .

Company replied

Rated 3 out of 5 stars

Helped me through a tight spot and also good kind customer support. Of course its a predatory loan with high interest but it was my only option, and for that reason the fact it was provided in a res... See more

Company replied

Rated 3 out of 5 stars

The loan interest rates are too much. Otherwise everything was fast , also be careful what they are selling like insurance or something because they charging for that as well

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

John was great

John was great. Made the whole process simple, efficient. The people here are professional and make everything easy to understand and quick to finalize.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Cass is great

Cass is great. Easy to deal with, she explains everything out leaving nothing to be guessed in assumed. Funds were deposited into my account very quick.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Loan was fast and a fairly easy…

Loan was fast and a fairly easy application process. Got the money I needed at the time fast. Great service to have if ever in a financial bind. Interest rate was high but mostly because I was rebuilding my credit as well. Would definitely use again

31 March 2026
Unprompted review
Rated 5 out of 5 stars

We had the absolute pleasure of working…

We had the absolute pleasure of working with George and the staff at Fairstone in Windsor they were amazing and very very personable we absolutely do business with them again highly recommend things were simple and fast the only downfall is their office is like a closet but don’t let that deter you from their capabilities thanks for all your help guys look forward to working with you again next time we need a bridge ❤️

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

The ladies at the Trenton branch are exceptional, always going above and beyond especially their manager there, always so pleasant, very straight to the point, tells you how it is!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff on Guelph

The staff on Guelph, Ontario stays beyond their time just to accommodate my loan that was on process during that time..I would like to thank them for their help..

25 March 2026
Unprompted review
Rated 1 out of 5 stars

The Brampton branch, lacks work ethic

The Brampton branch, especially the Indian woman who works there, lacks work ethic. She was nice until you sign the contract; after a few days, you realise she added an extra “benefit” you never asked for or even knew was there—an unexpected $700 mistake.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Financial relief

Not enough Stars 🤩 professional courteous, knowledgeable!, patient , helpful service!!
Thank you Sara L. for all that you have done for me! ❤️

27 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look