Fairstone Reviews 

15,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. #9 of 52 best companies in Financial advisor
  2. #2 of 19 best companies in Asset manager services
  3. #3 of 20 best companies in Financial Planner
  4. #2 of 27 best companies in Investment company
  5. #3 of 78 best companies in Investment service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15k reviews

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4.9

All reviews

(15,384)

1,411 reviews in the last 12 months

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Rated 5 out of 5 stars

Pension review

Mike had everything prepared for our yearly review showing exactly how my pension had performed over the year and also able to change it to reflect my changes going forward and showing how it will perform under different scenarios. Mike is very easy to talk to and is in no hurry really helpful me and my wife left feeling really positive

27 July 2026
Rated 5 out of 5 stars

The advice and guidance around…

The advice and guidance around financial planning I have received from Mike has been clearly explained in a professional manner. I have never felt pressured into accepting recommendations nor have I been made to feel at a disadvantage when not understanding something. I would wholly recommend Fairstone.

30 July 2026
Rated 5 out of 5 stars

Consistently Outperforms all Predictions

I am very grateful that I was introduced to Mike McGurrell nearly 15 years ago. He has looked after my fund and outperformed consistently all of his predictions. I value Mikes advice and I can honestly say that because of him I can confidently look forward to a retirement that will give me and my wife the opportunity to have a financially secure future.

3 December 2025
Rated 5 out of 5 stars

Can’t speak highly enough …

Mike has been our financial advisor for over 30 years. During that time he has worked with us to help us make sensible investments and decisions that have laid the foundation for security in our retirement. He is knowledgeable, trustworthy, discreet and always willing to help us look at a range of options to get a good outcome. We are very fortunate to have him as our financial advisor.

30 July 2026
Rated 5 out of 5 stars

Highly recommended

Jacob, has been extremely helpful to both me and friends I have recommend. He goes well above and beyond what is expected and is always willing to help and offer advice at the drop of a hat.

30 July 2026
Rated 5 out of 5 stars

VALUABLE ADVICE FROM FAIRSTONE

Ellie Sissons at Fairstone has advised me on financial affairs for a number of years and I have always found her to be knowledgeable, super-professional, approachable and reliable. I have all confidence in her advice and I would not hesitate to recommend her.

14 April 2026
Rated 5 out of 5 stars

Re- Mortgage experience

Claire Allison the Mortgage & Protection advisor from Fairstone Financial Management Ltd who arranged our
re - mortgage was very efficient throughout and very informative during each step until we completed. Claire was also available to answer questions straightaway or retuned calls when messages left for her. Claire also scanned necessary documents to the new mortgage provider on our behalf as we do not have a scanner. Excellent service provided by Claire Allison and Fairstone Financial Management Ltd

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Fairstone have been managing my pension…

Fairstone have been managing my pension pot for a few years and I am very pleased with what they have done. Despirte my strict ethical restraints it has been growing well in the past year. I have annual reviews with a dedicated liaison person and am able to ask any questions and get clear answers.

14 July 2026
Rated 5 out of 5 stars

Professional and reliable

Jordan Grey is professional and explains and advises everything in a clear and coherent way. He has been supportive of my financial investments for the past year and is reliable, trustworthy and responsive when I have contacted him with additional queries or a change in my circumstances. I would highly recommend Jordan as an advisor!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Charlie C at Fairstone (mortgage)

Charlie C at Fairstone ensured the whole process of mortgage application at our new house ran very smoothly. From finding a good mortgage, providing clear instructions for us, to acting on his word quickly and faithfully. He replied to all our queries very swiftly and also let us know when rates altered (after approval and before completion) so we could take advantage. He is an absolute credit to your team/ company. We have recommended him to our family and friends. We will without doubt contact Charlie once more when remortgaging in future.

6 August 2025
Rated 5 out of 5 stars

Andrew at Fairstone

I have dealt with Andrew McErlean at Fairstone for many years and have always had friendly, professional advice. I have been given advice on Pensions, ISA's and other investments, so I have built up total confidence the years.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Fairstone Financial Management Ltd

Used Fairstone Financial Management Ltd on recommendation and dealt with Financial Adviser, Hakeem Okuwobi, regarding a financial investment.
He clearly listened to our financial position & set upon a strategy to invest over the coming years, preparing a detailed analysis, which he broke down for us on a further meeting. We found his advice to be clear and concise, easily understandable, and his plan seemed to make complete sense & in line with our requirements. We found him to be very personable and welcoming - an absolute pleasure to deal with.

5 June 2026
Unprompted review

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